[Resolved]  HSBC Credit Card — misguided by Bank People

If you cant pay for what you use then you deserve to be treated badly.

MY GOLD CARD No:[protected]
I HAVE TO SAY THAT MY PAYMENT DUE DATE WAS[protected], I HAD DEPOSITED THE CHEQUE OF TOTAL OUTSTANDING DUE OF Rs4024 = 00 ON[protected] AT LINKING ROAD SNATACRUZ(W) ATM COUNTER, BUT TODAY AGAIN EARLY IN THE MORNING I GET A CALL REMINDING ME FOR NON PAYMENT OF THE AMOUNT.
I REQUEST YOU TO FIRST CHECK AT YOUR END WHETHER THE OUTSTANDING HAS BEEN PAID OR NOT, THEN HARASS SOMEONE WHO IS BUSY IN A MEETING /WORKING.
IF YOU CHECK MY RECORDS NOT A SINGLE PAYMENT IS DELAYED.
I REQUEST YOU TO URGENTLY LOOK INTO THE MATTER.
THANKS,
SUNITA

Hi!


This is with reference to the above mentioned credit card.I would like to mention that inspite of repeated calls made to your bank there is no proper response at your end.Every time a new person calls and the entire story needs to be repeated. Once again I am giving all the details below

Stmnt period 20th July to 19th Aug’08 amount due 31595/-

There is amt of 5325 twds tkt purchased from Jetlite on 15th Aug which was later put for refund and the airline was supposed to credit an amt of 3325/- now this particular credit was not reflecting in your stmnt for the pd 20th Aug to 19th Sept’08 though the airline had given us the intimation that the same has already been credited

Since I got the information from Jetlite that it has already been credited I contacted your customer care and I was told to deduct this amt of 3325/- and make the payment which was done as instructed

i.e Due amt as per stmnt pd 20th Aug to 19th sept was 33238 and pymnt was made for 29913

I was shocked to see the stmnt for the pd 20th Sept’08 to 18th Oct’08 with a finance chgs of 1719.50 and ser tax 212.53

The credit for the refund of Jetlite tkt came in very late i.e in stmnt dated 19th Oct to 19th Nov’08

Net due for purchases made at my end – stmnt pd 20 Sept to 18th Oct’08 INR 26362/- (as per stmnt 28294.03 diff 1932.03 chgs)
“ stmnt pd 19th Oct to 19th Nov’08 INR 20560/- (as per stmnt 22455.65 diff 1845.65 chgs )


Total due as per my working is 46922/-

It is my humble request to waive off the chgs which has been levied for no fault of mine as I am ready to pay the amt of exps incurred by me.


Your customer service keeps calling and they are unable to solve my problem everytime I have to repeat the same history as everytime it is a new person on line.

Kindly give me a fresh bill of the amt due of 46922/- which will be paid by me failing which I will just not make any payment as I am fed up of your customer service. I I have also spent a lot of money talking on my mobile.

Pls give a solution so that the matter gets sorted out and the same does not prolong for too long.

Awaiting for your quick response

Thanking you

Pramila Shetty

HI Sir,

I have Filled the Form for the Gold Credit Card almost 6 months before. But havent received it till date.
When i did not received in month so i called them and told them i havent received it yet so Customer Care People told it may take max 2 months to come to u.But it dint came. And from that months onwords the credit card statement statement started to come first time it came around 3500/- So i called them and said i havent receive the card and u guys r sending me the statements so again i got the same reply that it will come in week or so. But again history repeats and again the statement come in next month with 6200/- So i called them and said i want to close the account as i havent the card and HSBC are sending me the executive and u have to pay for 3000 and Customer Care will send me the Settle ment Letter. But same again. Nothing happned and then after two months again the Statement came with outstading amount of 8000 rupees and they are again calling me to pay the same or if i want to close the amount i again have to pay 2000.

Now i dont want to pay any more settlement amount.

Please advice me on this.

Regards,
Saurabh Bhide
Pune