[Resolved]  HDFC Bank — Mishap happened at Red carpet ATM (In & out ATM near cummins roundabout) Jamshedpur

Dear Sir

Enclosed please find the chain of mails. I have been following up with the HDFC bank but they did not respond to my mails.
Later on I wrote up to the head office but the reply was not satisfactory.

Due to the unavailability of CCTV in one of the HDFC bank ATM, I have lost 10,000 Rs. To best of my knowledge the security of the ATM was inside the room while I was making my transaction.

The card was left by me inside the ATM machine and the security had withdrawn 10,000 Rs from my account. HDFC immediately has put up a CCTV after this incidence.

After this incidence the security was not traceable and the bank claims that they have already taken up an action by installing the CCTV.

Request you to please suggest how to recover my lost amount.

Regards
Jagdeep Singh


________________________________________________________________________________...⇄
From: Grievance Redressal <Grievance.[protected]@hdfcbank.com>
To: "jagdeep.[protected]@cummins.com" <jagdeep.[protected]@cummins.com>
Date: 09/23/2009 09:40 AM
Subject: RE:'HBL=[protected]' Fw: Mishap happened at Red carpet ATM (In & out ATM near cummins roundabout)



Dear Mr. Singh,

We regret the inconvenience caused to you.

CCTV is not available at Red carpet ATM and thus, we regret our inability to provide the CCTV clippings on that particular date.

The branch has asked the concerned department for installation of CCTV in Red carpet ATM.

For further clarification, we request you to visit the branch.


Warm Regards,
Hemant Mane
Grievance Redressal Cell
HDFC Bank Ltd

From: Jagdeep Singh/JV/Cummins
To: Grievance Redressal <Grievance.[protected]@hdfcbank.com>
Date: 09/22/2009 09:04 AM
Subject: RE:'HBL=[protected]' Fw: Mishap happened at Red carpet ATM (In & out ATM near cummins roundabout)



Dear Sir

I had got a call from Mr.Satpal Singh from the Telco branch office. He has assured that the Closed circuit camera is in place from last week and now any such issue will be traced easily in future.

I suppose it is mandatory for an ATM to have closed circuit camera. Due to the negligence of HDFC bank, I had to suffer.
The Security guard will never accept of withdrawing the money, unless we have evidence against him.

I am still not satisfied with the approach of HDFC bank.

Regards
Jagdeep Singh
Mob:[protected]
jagdeep.[protected]@cummins.com
________________________________________________________________________________...⇄

Dear Madam/ Sir

This has nothing to do with the pin privacy.

If you see the details the transaction of Rs 6,000 and 10,000 was made within a span of 3 minutes.
Actually after doing my first transaction of 6000 I left my card in the machine.
Person next to me or the security did the 2nd transaction. The Atm machine must have asked the person next to me, whether he wants to continue the transaction, by selecting yes he had withdrawn the amount from ATM.

I am sure the culprit would have been caught if the closed circuit camera would have been there.
To my gut feel the security standing in the ATM has done this, because there was no one behind me and the security was standing inside the ATM while I did the transaction.


Regards
Jagdeep Singh
Mob:[protected]
jagdeep.[protected]@cummins.com


From: Grievance Redressal <Grievance.[protected]@hdfcbank.com>
To: "jagdeep.[protected]@cummins.com" <jagdeep.[protected]@cummins.com>
Date: 09/11/2009 04:30 PM
Subject: RE:'HBL=[protected]' Fw: Mishap happened at Red carpet ATM (In & out ATM near cummins roundabout)



Dear Mr. Singh,

We regret the inconvenience caused to you.

This is with reference to your e-mail dated September 10, 2009 regarding ATM transaction.

We are in receipt of your complaint with regard to the transactions made through your Debit Card number ending with ***999 linked your account number ending with ***344. We take this opportunity to share with you the details of this case.

The debit entry of Rs. 10000 dated June 13, 2009 in your savings account, which shows withdrawals, have been made using the debit card at the ATM. The usage of the debit card is incumbent on the PIN number, which is essential for operating the card. The said PIN is privy only to the customer and except the customer nobody else can access the Debit Card and withdraw funds without the knowledge of the customer. Further, the said PIN needs to be kept discreetly by the customer without the same being shared with any person or persons as it may result in the Debit Card being misused. The misuse of the Debit Card in ATMs cannot happen without a possible compromise of PIN number.

Based on above information provided, the bank will not be able to bear the liability for the disputed transactions. We are however ready to offer our support by providing details of transactions, date, time, locations and all such data that could be useful for any investigation/ natural progression of the case.


Warm Regards,
Hemant Mane
Grievance Redressal Cell
HDFC Bank Ltd


______________________________________________________________________
From: Jagdeep Singh/JV/Cummins
To: Grievance.[protected]@hdfcbank.com
Date: 09/10/2009 05:23 PM
Subject: Fw: Mishap happened at Red carpet ATM (In & out ATM near cummins round about)


Dear Madam/Sir

I have been following up with Telco HDFC branch for the below issue, but they have been unable to help me out. They assured that they will enquire the case from the security but could not do till date.
I am sure if the circuit camera would have been there we would have definitely caught the culprit.

I am really disappointed with the services and response from HDFC bank.

Looking forward for some immediate response and action to get the lost money back.

Regards
Jagdeep Singh
Manager
TATA Cummins



----- Forwarded by Jagdeep Singh/JV/Cummins on 09/10/2009 05:13 PM -----
From: Satpal.[protected]@hdfcbank.com
To: Pratibha.[protected]@hdfcbank.com, retail.[protected]@hdfcbank.com, Shobhana.[protected]@hdfcbank.com
Cc: jagdeep.[protected]@cummins.com, Akhilesh.[protected]@hdfcbank.com, Suman.[protected]@hdfcbank.com, Prem.[protected]@hdfcbank.com
Date: 07/02/2009 06:59 PM
Subject: Fw: Mishap happened at Red carpet ATM (In & out ATM near cummins round about)





Dear Shilpi

Please Revert.

Thanks & Regards
Satpal Singh
Hdfc Bank Ltd
Telco , Jamshedpur

East India >>> Lead India
----- Forwarded by Satpal Singhh/Retail/Telco-Jamshedpur/HBL on 07/02/2009
06:57 PM -----

Satpal
Singhh/Retail/Tel
co-Jamshedpur/HBL To
Pratibha
06/29/2009 11:43 Tomar/Retail/Jamshedpur/[protected]@HDFCBAN
AM K,
Retail-Jamshedpur/Retail/Jamshedpur
/[protected]@HDFCBANK, Shobhana
Rao/Retail/Jamshedpur/HBL
cc
jagdeep.[protected]@cummins.com, Akhilesh
Tiwary/Retail/Telco-Jamshedpur/[protected]@
HDFCBANK, Suman
Sadhu/Retail/Jamshedpur/HBL, Prem
Sagar/Retail/Jamshedpur/[protected]@HDFCBAN
K
Subject
Fw: Mishap happened at Red carpet
ATM (In & out ATM near cummins
round about)









Dear Shilpi

Please provide the Previous & next two Transaction detail for customer as
per JP.

The ATM ID is S1ANJM1 (Telco Red Carpet).

Thanks & Regards
Satpal Singh
Hdfc Bank Ltd
Telco , Jamshedpur

East India >>> Lead India
----- Forwarded by Satpal Singhh/Retail/Telco-Jamshedpur/HBL on 06/29/2009
11:05 AM -----

jagdeep.[protected]@cum
mins.com
To
06/28/2009 08:23 satpal.[protected]@hdfcbank.com,
AM satpal.[protected]@hdfcbank.com
cc
akhilesh.[protected]@hdfcbank.com
Subject
Mishap happened at Black carpet ATM
(In & out ATM near cummins round
about)
From: Jagdeep Singh/JV/Cummins
To: satpal.[protected]@hdfcbank.com, satpal.[protected]@hdfcbank.com
Cc: akhilesh.[protected]@hdfcbank.com
Date: 06/28/2009 08:23 AM
Subject: Mishap happened at Black carpet ATM (In & out ATM near cummins round about)


Dear Sir

This is to inform you on 13th June'09 I had withdrawn an amount of Rs 6000 from the black carpet ATM, by mistake I had left my card in the machine. Latter on 17th night I discovered that the card was not with me.

Next day morning I got my card blocked but to my surprise there was already a transaction of Rs 10,000 done on 13th of June from the same ATM. It might had happened that I left my card in without completing the transaction, and someone had withdrawn the amount just as i left from the ATM.

There after I had also tried to trace the security guard who was there in that day's shift but came to know that he was on leave for 3 to 4 days.

I request you to please help me out to investigate on the same and to catch hold of the culprit.

My account details:
Ac no. [protected].

Regards
Jagdeep Singh
Mob:[protected]
jagdeep.[protected]@cummins.com