[Resolved]  More Mega Store — Defective piece sale by store & non refund of pdt or money

Address:

Thane, Maharashtra

I have purchased a pressure cooker of Pigeon company from More Mega Store, R Mall, Ghodbundar Road, Thane on 13.11.2011 & when tried to use it on 15.11.2011 for 1st time, in its 1st spell itself, the safety cap of cooker blown away. It could have a major accident, but, Luckily no one injured.
When I contacted More Mega Shop people , including Store incharge, they were not at all ready to replace this defective piece, nor ready to refund my money.
Bill challan no. of my purchase is [protected] dated 13.11.2011 for total bill of Rs. 5656.00, including Rs. 367for 3 lit. pressure cooker no.[protected].
They are avoiding to refund cooker/ money & telling go & contact company service centre. Why should I go, if shopkeeper is selling defective piece. If I would have used it for some time, & in the course regular use, if something of this sort would occur under warranty period, then it is logical to contact company customer care or service centre, but, for brand new defective product , Why should I waste my precious time & money (which may be more than actual product price itself).
Kindly lodge my complain & follow up with More mega, who are not willing to accept genuine customer grievance & are delay-delaying it after selling the product.
Please, raise the voice of Customer, so that such retailers, who always loud to claim best service provider, should refrain themselve from such negativity & harassement experience to consumers..
Also, please raise the issue to Pigeon Pressure cooker company, whose product (very sensitive kitchen product, which may injure in a big way) are not at all reliable & they should do all sorts of R&D/ Quality control before circulating such essential home items, which are supposed to be used by all women/ men on a routine basis.
Regards..
Ganesh
[protected]
mail id- [protected]@gmail.com