[Resolved] Morphy Richards — service is poor

concord25

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I purchased morphy richards microwave oven product code is cg25 rs 8000/- from kings electonic nerul, they have not given grill plate along eith oven i contacted service center prompt service shop no 2inara chs plot no 35 sector 42 nerul , 6512337 ph no they told me ti pay 375.rs for grill paid if with every oven grill plate is free so why should i pay money for that . u r call center person is also not able to answer me properly name is mr. singh ph no [protected], pl give me call on phone no [protected] as early as possible. other wise i have to take action againt this!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

asheesh bhatia

from New Delhi, Delhi

We purchased a Morphy Richards Food processor on 12/1/2010, model Select 600. From Day one we started operating this equipment we have had problems. the lid of the main jar had a broken part. We registered our first complaint with their authorised service centre " Pant Sales and Services, Pandav nagar, Delhi. Our complanit # was 756A which was registered by their customer service person. It took the person almost 3 weeks to attend and solve the problem due to unavailability of parts with them. Call attended by Mr. Rakesh ( [protected]). Again after this we had same issues as the same part broke again along with the main regulator which also developed cracks. Our second complaint 338H was registered 3 months ago and till date our complaint has not been resolved. We have been speaking to their so called manager Mr. Madan( [protected]),[protected] Ms. Jyoti) . Both of these people have been giving us false assurances of dates and till date nobody has turned up. Service quality of Morphy richards partnerts Bajaj Electricals is very very poor. They cost of Morphy Richards products is highest among its competitors hoever their product quality has declined and their service quality is pathetic to say the least. Pls give me a call on [protected] or I shall start proceeding to take appropriate action against the company. I shall recommend people to restrain from buying morhy richards product as their service quality is really really poor.
Asheesh Bhatia
[protected]

AMI@@

Similar experience - I had purchased a Microwave oven, it is not working from Day 1 and i have been following up with the customer care for last 10 days - No body is ready to even attend your complaint.

Mr. Madan - so called Area Head is not reachable throughout the Day.

No shared by the customer care for Avon Service Center - again no body picking up the call...

Pathetic experience - Never buy any Morphy Richard Product, if you buy it persume it to be as goog as a chinese product bought with no gurantee- service expectation.

Amit
[protected]