Motorola Ex 128 Cell Phone — No service after sale

Address:

Pune, Maharashtra

We have purchased a cell phone EX 128 Motorola made on 26th Jan2011 from "The Electronic Store Shop No.21 Westend Plaza Next to Convergys Nagras Road Aundh Pune-07". The cell phone was auto swtiched off after sending an SMS to either of the cell phone numbers.This fact was brought to the notice of the salesperson working at the said shop. However, it was very embrassing to listen from the salesperson that no service is provided by the shop and one has to visit the service center independently which is located on JM Road. Also, it was told that you should have reported immediately after the product is received and we are not at all responsible/concerned once the product is taken out from the shop. It seems that the shop is voilating certain number of rights of the consumer about the quality and care of the product purchased. We do not know whether we should approach to the consumer court and what kind of compalint to be launched for such kind of ill treatment with carrying troublesome product.