[Resolved]  Motorola India — sale of defective product

Motorola India Limited,
Dear sir,
I had purchased one W375/[protected], hand set on 24.03.2007 from M/s Atlas Radio Traders (Mumbai). During and after November 2007 the set started giving some trouble, as at times, it will get switched off itself automatically. But it could be switched on again. When problem started persisting, I had contacted your service centre M/s Redington India P Ltd, 102-103, Arenja Arcade, Sector-17, Vashi, Navi Mumbai-400 703. They informed that there is some problem with Software and solved the problem. After two/ three months the problem recurred again, M/sRedington India P Ltd, were contacted again and they set the problem. But during March 2008, the phone again got switched off and even after my best efforts didn’t switch on.

Thereafter, when I went to M/s Redington India P Ltd, I found that the office has been closed. During July, 2008 I went to the shop, from where I had purchased the phone. They informed that some new Service Centre has come up in Vashi, New Bombay. After a great difficulty it could be located. On 13.08.2008, I delivered the phone at the Service Centre Varad Electronics, F-1/7, Shop#28, Gyandeep CHS, Sector-3/4, Sagar Vihar Road. During September 2008, when I contacted them they informed that the Phone is totally dead and nothing can be done as warranty period has expired.

Here I would like to inform you that the phone had started giving trouble hardly after six months of purchase i.e. during Warranty period itself. When i raised this point with the lady sitting on the counter, she refused to listen and bluntly said that they are not responsible, if M/s Redington India P Ltd, has not attended the complaint correctly.

I shall request you to kindly look into the matter, what best can be done in the matter.

Rakesh Bhardwaj
C-103, Syndicate Bank Officers Qtrs,
Sector – 17, Vashi,
Navi Mumbai-400705
Maharastra, India.