Motorola L9 — Harrasment to Customers by a Redington (India) Limited. Noble Enclave, First Floor, Ferozepur Road, Ludhiana (Pb.)

The entire episode started after I was getting a problem in charging of my Motorola L9 Mobile phone IMEI No. [protected], the mobile phone was sent for repair at the above mentioned center on 19th of June 2008, after the successful repair another problem occurred immediately which was that the memory card was not showing contents. This new problem was reported within one week, upon which the service center people told that a part will have to be replaced and the same will be available in one week but the part arrived in the second week.


Now after the replacement of the part the initial problem that is problem in charging arose once again upon which the service center people told me to call up in the evening before 6 PM and collect the phone, later in the evening when I tried to reach them around 4 PM the phone went unanswered even after repeated attempts, so I went personally to the service center to get the update on my phone but the shutter was half down and upon knocking on the shutter for 10-15 minutes finally they opened it just to inform me that the center was on half day due to a mail notification from the head office stating that Saturday is half day. Now this is totally irresponsible on their behalf that they tell the customer to call up in the evening and close the office even without notifying the customer. Later when I asked about my mobile phone she took around 60 minutes with the engineer to bring back the phone.
After checking that the reported problem has been solved I took my phone and went home just to find another problem which is that I'm unable to hear ring tone when make calls and neither hear the voice of the person on the other side unless the call is not on speaker phone

I send 4-5 emails to Redington. But they donot respond any satisfactory response. I Demand an explanation for this kind of non professional conduct on part of Redington (India) Limited. Failing which I'll have to take some other means of action against Redington.