[Resolved]  Motorola Mobile — Damaged by Service Center

Address:

Alwar, Rajasthan

I send my Phone to Authorised Service Center. M/S Ganpati Communications Near 3ch-1 Tara Singh Apartment Manu Marg, Alwar Rajasthan Telephone[protected], [protected], [protected] on 21 April 2010 receipt no. 062.
The problem was dust particles were present on left side inside the LCD Glass. It causes problem in taking photographs during sunlight. The service center manager break the LCD Glass while opening the phone. And assured me to take the phone after 3 days.
I asked for stand by phone but he refused and said this type of facility is not available in Alwar.

After 3rd day i.e on 24 April 2010 I tried to contact by phone but it was no-reply and I personally visited service center but it remained closed for another 3 days. After that I again went on 28th April 2010 the service person again demanded maximum 15 days time and said the spare parts are not available all over India and said he will contact me as soon as he get the phone repaired. After waiting for 15 days again there is no phone call received from service center I visited service center on 13th may 2010. The service person handed me the Phone with poorly laminated and completely full of dust. I said please remove the lamination I don’t need it. But that person said no sir again the dust will go in the cell phone so its better use it as laminated. Since my phone was looking very ugly I myself removed the lamination and found some very cheap plastic glass kept over my phone and lamination was don’t to hide it.
I asked that person is this the work done by authorised service center. And is this was the condition of my phone when I send it for service. That man said sir the parts are not available anywhere and again demanded for 7 days time. Again waiting for 7 days I still have no information and whenevey I try to contact the cell phone are no reply. But when I try their phone from someone else phone they says, ‘sir Please bear with us now we cant tell you how much time it will take to get the phone repaired’. I mailed several time to Mororola ([protected]@custhelp.com) but always get some reply with link which again targets to [protected]@custhelp.com. After that I contacted Redington Service(Handles service of Motorola Phone) about my problem but there was no response. Againg after I send email to Redington Services and threat them to complain in consumer court and solve this matter legally. On 25 may 2010 receive call from M/S Sushila from Redington Services that Face Plate or LCD glass of Motorola Zn5 has been arranged and courier will take sone time from Chennai to Alwar. So cell phone will be delivered in one week. Now its almost 7 days overdue and I am still waiting.