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I went for the brand name and facing similar issues with delivery. The customer care says that they can delivery in 24 hours. I booked a complaint on 11/04/2011 Morning around 10am and they said they will send it by the same day or next day. I reminded couple of times on 12th again but they kept saying they will be coming and no one turned up. I had two cans in the beginning and due to this supply issue, I took a third can and now I will run out of water this afternoon. Not sure if I have to stack 10 cans at home to resolve this issue. If they can't supply, they don't need to harass us. The Manager says that it is a holiday today due to elections (13th) and I should call the next day. I am a consumer from Chennai - Arun [protected]
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I have been regularly buying jars of aquafina water and the supplier is one Ms Pooja Water Supplier from Patel Nagar, New Delhi. I have been taking as much as 25 jars or so per month. My last two supplies have left much to be desired. The taste is poor and unusual than what I was getting earlier. In fact this time the person attending the phone said that Aquafina water is not going to be available for 2 or 3 days. Could we send Bisleri.Since my requirement was pressing, I consented but to my surprise they immediately suppleid Aquafina. has it anything to do with the poor quality and taste. Kindly look into this. Your name and brand value is at stake.
Surprisingly your customer care number [protected] is the worst experience. Most unsatisfactory.Neither the voice is audible and when they pass on the phone to the customer care it gets disconnected.
Devki Nandan Gupta
95 Deepali, Pitam Pura,
Deepali Chowk,
Delhi-110034
[protected].
Surprisingly your customer care number [protected] is the worst experience. Most unsatisfactory.Neither the voice is audible and when they pass on the phone to the customer care it gets disconnected.
Devki Nandan Gupta
95 Deepali, Pitam Pura,
Deepali Chowk,
Delhi-110034
[protected].
Have been taking Aquafina water since last few years. I faced similar problems with quality of water, especially in summers. When I complained to the helpline number, they told me they were willing to change the bottle. The matter was resolved. Gradually, I realized it was the delivery van people ( Jagat Singh) who were filling empty bottles with tap/ bad water & delivering these bottles to the customers.
I started placing my orders directly with the aquafina company instead of occasionally taking whatever supply was given by deliveryman Jagat Singh. The delivery guy did not like this & asked me to take it directly from him. He wud not deliver the bottles which I ordered from the company directly.
On some pretext or the other, the delivery guys want to cut off the customer from the company people & deal directly with the end customer. Once they do that, the customer is at the mercy of these vendors who are not even employees of the company. They supply spurious waster, overcharge, misbehave with customers & their staff - basically, do whatever they want to. Unfortunately, the company employees like Mr. Rakesh Roy at Aquafina seem to be at the mercy of these vendors and do not go against their wishes.
So, the quality of water delivered to our doorstep depends on the integrity of the vendor who the company employs to deliver the water. Aquafina & other companies who do not control these people will find their product compromised & eventually the customer loses faith in the company itself. Unfortunate, but it's the story behind many a company's collapse.
Hope it doesn't happen to Aquafina.
I started placing my orders directly with the aquafina company instead of occasionally taking whatever supply was given by deliveryman Jagat Singh. The delivery guy did not like this & asked me to take it directly from him. He wud not deliver the bottles which I ordered from the company directly.
On some pretext or the other, the delivery guys want to cut off the customer from the company people & deal directly with the end customer. Once they do that, the customer is at the mercy of these vendors who are not even employees of the company. They supply spurious waster, overcharge, misbehave with customers & their staff - basically, do whatever they want to. Unfortunately, the company employees like Mr. Rakesh Roy at Aquafina seem to be at the mercy of these vendors and do not go against their wishes.
So, the quality of water delivered to our doorstep depends on the integrity of the vendor who the company employs to deliver the water. Aquafina & other companies who do not control these people will find their product compromised & eventually the customer loses faith in the company itself. Unfortunate, but it's the story behind many a company's collapse.
Hope it doesn't happen to Aquafina.
pepsi recharge offer sucks!
This offer is the worst one ever..you will just end up wasting the balance used in the sms or your internet mb's. Do not go for it, it's a fraud!Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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