[Resolved]  Naaptol / 8gb Spy Pen — product received damage

Address:Gandhinagar, Gujarat

i have purchase Spy Pen 8GB from naaptol Online Shopping but there are received damage and this product was send for replacement twice but all time there are send a damage product and company has not replay properly so please give me a justice.
details are as under.....
ORDER NO.33460
website- www.naaptol.com
item- SPY PEN 8 GB


roduct second time
Reverse Pickup [protected]:08:55.0
Remark : Customer has sent the faulty product second time
Re Delivered [protected]:53:03.0
Remark : As per First Flight delivery & RTO status report received on 15/12/2009
Reshipment Delivery Date : -
Order Reshipped [protected]:37:26.0
Remark : As per First Flight CONNECTION DETAILS status report received on[protected]
Reship AWB No : B11906407
Reshipment Date : -
Ready for Reshipping [protected]:44:27.0
Remark : -
Request for Replacement [protected]:44:19.0
Remark : -
Parcel Received Back [protected]:28:28.0
Remark : -
Dispatch From Customer End [protected]:27:45.0
Remark : -
Reverse Pickup [protected]:27:10.0
Remark : -
Order Delivered [protected]:44:36.0
Delivery Date : [protected]:00:00.0
Remark : Delivered thru FF
Order Shipped [protected]:00:39.0
Shipment Date : [protected]:00:00.0
AWB Number : LB0634381
Remark : Shipped by FF
Cargo Ready [protected]:17:17.0
Remark : by anjali.
Order Verified [protected]:12:32.0
Remark : by anjali.
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Feb 25, 2017
Complaint marked as Resolved 
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 working days you will recieve your product.





Thanking you in anticipation.
Regards,
Naaptol Customer Care.
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