Naaptol Online Shopping Customer Care

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt Ltd

Number 11, Conopus
Kabra Galaxy Star-I CHS
Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:+91 922-353-7000
(0141) 4024376
Satisfactory Rating
1%
Complaints
1185
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Naaptol Online Shopping related photos (129)

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Naaptol Online Shopping Complaints & Reviews

Naaptol - After replacement product sent by them is very different ,When asked them Since then a 4 to 5 days have passed no action have been taken .

User
 mrchatter on Aug 2, 2015
I Have Ordered mobile phone from naaptol VOX DV10 16 gb memory capacity It Was Defective, but after replacement product sent by them is very different from the original one, the product is old model now 4 gb memory capacity. when I asked them Since then a 4 to 5 days have passed no action have been taken against it.I Think They Are Cheating Me . I Went to complaint to higher authorities .But No Use....
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - Wrong Battery Dispatch for a Mobile Watch and Fraud

User
 Pavan Magal on Jul 30, 2015
I had ordered a Mobile Watch (VOX brand) from Naaptol. I was delivered the watch in 8 to 10 days with Battery case missing . I had complained to customer care, after a long discussion they agreed to send Battery case of some other watch which does not Fit. Nobody has called in for Order cancellation and they are not ready to cancell my order for their fault....
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - Unethical Behaviour

User
 freedhruv on Jul 27, 2015
I have booked a Coloured Roti, Khakra & Pizza Maker with Atta Maker + Free Hotpot @2773 on dated 03/07/2015 having order no.15444863 which may supposed to delivery on 15/07/2015 but instead of that they have delivered on 22/07/2015 and that is also without any intimation us the reason of the delaying. Above all they had delivered us the damaged material (Roti Maker having a dent and a breakage in its screw part). when we have complaint (complaint number-10785434 dated on 22/07/2015) about the recieved goods they asked me to send it back to their Delhi warehouse and after recieved that product then...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - Complaint No 10544136 ( Return goods But payment or Voucher not recieved

User
 manu1509 on Jul 23, 2015
Hi Sonia here from Faridabad, I have received goods vide order no 15422466 on 04.07.2015 & Paid 2300 INR on COD . But I have returned the same goods on 05.07.2015 . Till date I have not received my payment back or Voucher for same value to take other items . Looking forward reply & action on same mail from your side to avoid consumer court . My cell No 9650415855 or 9810075247...
Complaint comments Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping - Wrong and faulty products delivered several times - Order No. 15344785

User
 suman.ray on Jul 20, 2015
I am having to face while dealing with your members of staff and ordering from Naaptol and this is not the first time I have had such experiences with Naaptol. I have ordered for an LED projector on the 28th June and was delivered a faulty product within 3-4 days. Upon having several conversations your customer service adviser "Favoured" us by agreeing to replace the faulty item. After a lot of delay (4 days) pick up of the faulty product was arranged and then after a week we received a replacement and surprisingly there is a mobile phone (not surprised) in the package which clearly states LED...
Complaint comments Read comments Complaint category Computers & Accessories

Naaptol Online Shopping - machine damage

User
 vinnuy on Jul 18, 2015
i purchase swing machine last 2 months before i complaint the next day machine is not working. nobody come today on words. i will complaint every 2 days told your person come our person 24hr to 48 hr but still nobody come and check the machine . pls give me my money and take your machine...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - Non receipt of refund : 500657356

User
 sknayak_1967 on Jul 17, 2015
As per your advertisement on TV, I ordered for Luxury Queen 7 Designer Double Bed Sheets with 16 Pillow Covers (8BS12) on 25 Jun 2015 for Rs 2, 999/-. But Items received on 02 Jul 2015 with 01 No extra designer bed sheet but not of that quality and brand whatever we seen in advertisement. Therefore, the above items returned back on 06 Jul 2015, but the above amount not yet refunded despite of repeated telephonic calls made to naaptol.

In view of the above, Please make necessary arrangement to refund my paid amount as early as possible....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Wrong Merchandise Product replacement

User
 hakimtin on Jul 11, 2015
I had placed order on Naaptol 2 sets of 7 pakistani dress with lace of Pakhi brand and they send me varshia brand with full 100% polyster meterial. After wrong merchandise product i asked them to refund my money they don't want to refund the money and they said they will issue the voucher of the placed order amount. I believe thats very good trick to fool customer take the money on showing something and sale some scarp meterial product then customer not setiesfied and you ask to refund they will made you cry. I was really wonder during sale naaptol customer care tollfree they speak very...
Complaint comments Read comments [1] Complaint category Online Shopping

Naaptol Online Shopping - Poor Quality product and no refund

User
 Zarana Parekh on Jul 10, 2015
Order Number:15089592 Complaint Number: 10353140 My parents who are senior citizens ordered 6set of Sarees worth Rs. 2898, while ordering they confirmed with the customer care executive what happens if they dont like the product and the CCE said the company would take the product back without any questions and will refund the money. So when the product arrives my Mom checked the sarees and she didnt like it as it was very poor quality material it wasnt as it is showed on the TV. We immediately called the CC and asked them to arrange for a reverse pick up. They said they would arrange for a...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Order not received more than 10days

User
 arhardik on Jul 9, 2015
My name is suman ordered no.15177659, I placed d order roti maker it took around 7days. When we opened the roti maker box we surprised it was low grade plastic handle and full of scratch steel. I returned the product on same date and asked my money back, they denied to return. They gave me the voucher instead of money amt of Rs 2400. Again I placed the order on 2nd July wrist watch amt of Rs 2500+ 100 shipping charges after I went the market same watch I was getting Rs 1500 so that I canceled the order. Now today is 1010th july I didn't receive any voucher or cancel product. I called to customer...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - payment not received

User
 chandru kumar on Jul 7, 2015
dear mr/ms we have ordered 6 Sarees, as these sarees material were not good we have returned back the sarees to them. Total purchase cost 4000. Till now we have not yet received the refund amount. please kindly take the complaint seriously....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - old battery (2015-07-03 14:58:49.0)

User
 ajju pal on Jul 4, 2015
mail id:- ajay.pal3410@gmail.com mob.no.: or 9634977994 i Parch age A mobile that was very very bad. they gays sand new mobile with old battery. it was new experience. with me. they understand me a fool, really i am a fool. because i believe on naaptol. next time i tell to my all my friends do not Parch age any thing from this site...very .very .very .very .very.very.very.very.very.very.very.very.very.very .very .very .very .very.very.very baaaaaaaaaaaaaaaaaaaaaaaaaaaaaad....
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - Bacca Bucci Boots

User
 bypinarun on Jul 2, 2015
I have received Bacca Bucci Boots on 30.6.2015. I AM REALLY UN-SATSIFY WITH THE PRODUCT. As mentioned it’s not a leather boots. Very bad quality of boots. My am requesting you to refund my cash. I am really sorry to say this I don’t want to buy anything from NAAPTOL. My complaint number:-10494173 Order number:-15305282...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - defective mini silai machine with thread set

User
 Sandra Nunes on Jul 1, 2015
hi, i received this product yesterday 01-07-2015, It was ready to use but after four hours of my try it was able to stitch . I call ed customer care number two times but no technician would attend my call, was very disappointing . please my humble request to replace the product or refund my money . please collect the product . i packet it and kept ready . I would be glad if you would substitute any other item in place of this ( 8 pcs coloured non stick cookware set). thank you and kindly get back to me . sandra nunes...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Mini selai machine not working withen 2 days of use.

User
 satya_9bt on Jul 1, 2015
Order no : 14943378 date: 04/06/2015
Customer name: dr. Satyajit kanungo
Customer address: plot no-3420/2117, phase-1, jyoshna vihar, bhanpur, cuttack-11
Pin code: 753011
Mobile no: 9438733453 and 9938790042
Product description: mini sewing machine. Alpha radio
Merchant name: naaptol
Default reason: not stitching properly the needle is not picking the thread of the bobbin so stitching is not possible....
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Short Quantity of stainless steel kitchen set against 70 pcs as shown in TV advertisement

User
 ajaya1962 on Jul 1, 2015
Dear Sir In television, Naaptol was advertising a Set of 70 pcs of stainless steel kitchen set for Rs.2999/-. After seeing the advt. I called Naaptol in the mobile no.9223580000 and booked the set of 70 steel pcs on Cash-On-Delivery basis on dt.23-06-2015. I received the packet on dt.01-07-2015 thru Blue Dart Courier service. After opening the packet I found that there are only thirty seven pcs of various sizes. When I contacted the Naaptol team and told about the shortage in the number of steel sets, I was surprised by the reply given by the representative of Naaptol. He told me that I have...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - about refund

User
 Hemant Bharti on Jun 30, 2015
Dear sir/mam I have purchased of scottish club sunglasses from naaptol and i have faced the problems these products are not geniune, i have return these products to naaptol and request to refund my amount which was credited from my credit card. Now they said me your refund process is not to be completed because our policy is provide you a cash vocher no. who used only this site not provide your refund. Please process my refund My order no. 15126787 Amt. 1248/- i have already provide all details to naaptol regarding this problem Hemant Bharti 8602192291...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - your Defective mobile set

User
 veena@123 on Jun 30, 2015
my order no. 15249114, your mobile set alredy MF Defective, disply every time on, mobile shutdown disply light is on.four fifith time your complaint your company for mobile but you no care. you FROM:- VEENA SINGH, C/54, 'C' BLOCK BHULI NAGAR MOBILE NO. 9939723726...
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - For delivering the order at the place mentioned over Phone

User
 kunhi on Jun 30, 2015
Sir I am SAIDALAVI.P.M I have ordered for something (An equipment for exercising) over Tel.No.9446527226 on COD basis and ASKED to be delivered at THE PUBLIC SERVICE COMMISSION OFFICE, DISTRICT OFFICE, CIVIL STATION PALAKKAD, PALAKKAD DISTRICT KERALA TO ONE MISS;.SABITHA KK, SECTION OFFICER, Unfortunately, today the POSTMAN turned up and ordered her to collect it from THE HEAD POST OFFICE PALAKKAD before closing hours Earlier, I had puchased a SEWING MACHINE on COD basisi from your naaptoll.Which was delivered to the same person mentioned above at her OFFICE, and not by collecting it from...
Complaint comments Read comments Complaint category Other

Naaptol Online Shopping - farad n cheating...

User
 Rkar on Jun 28, 2015
Product code- 14716064 Dear all, its a request to all of u please don't buy anything from such a stupid company who will take the money one n half months back in advance n in middle cancelled d product without any valid reason even of their fault. D customer service sitting in their office r so stupid even NT talk wid a client in a proper way their superiors r all also same category promise n gve assurance to delivered bt later on same. I request my north east people please don't be leave n buy products from dis farad company what I assure only snapdeal n amazon r really gud in online....
Complaint comments Read comments Complaint category Other

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