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Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt Ltd

Number 11, Conopus
Kabra Galaxy Star-I CHS
Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:+91 922-353-7000
 (0141) 4024376
 
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Naaptol Online Shopping Complaints & Reviews

Naaptol Online Shopping - Defective stainless steel boxes included

User
 Santhi Veena on Mar 24, 2015
2 boxes in the 70 pieces kitchen stainless steel set are broken on sides. The steel was so cheap and the lids are very loose. The product quality is very cheap. Please take this back and replace the utensils ASAP. Naaptol is giving false advertisement and not up to the standard. A very bad experience with Naaptol....
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - pen camera not working-regd

User
 srisharneesh@gmail.com on Mar 17, 2015
From P.Muruganandam, Cell no-9976876558 64/D8-Bharani Appartment, email id –srisharneesh@gmail.com Malaikkavalar Kovil Street, Vellur Road, Tiruchengode-Post, Namakkal –Dt, Tamilnadu State-637211. To Naaptol online shopping. Sir, Sub; I Ordered 16gp spy pen camera+aluma-get from sky shop- product not working-return and want new another product-regd- I am ordered 16gb spy pen camera +aluma in your company dated 30.12.2014 through online. But I got the product from sky shop products-ssp001, j3 Rajouri Garden, New Delhi, through Bluedart courier COD.Now the16gb spy pen camera...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - cheating and fraud

User
 k.vani on Mar 11, 2015
I have ordered aluminium wallet and I have been cheated with the quality and money. Naaptol.com has taken 1300/-(999 for wallet and 299 for shipping). And delivered the product of Rs. 80/- only. I was simply cheated by the product. They advertised on TV that its an aluminium wallet. But its a third class plastic box. I have seen much better quality in our local market in Rs. 40/- when called to customer care they denied to change the product....
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - DEFECTIVE PRODUCT AND FRAUD ACTIVITIES

User
 pathak0702 on Mar 7, 2015
Hi ThereThis is VIRENDER Kumar pathak Oredered one Roti Maker from naaptol but they intentionally delivered defective Product. When I called Customer care They are not responding properly. They are asking to send the defective product to naaptol at my Owm cost. DEFECTIVE PRODUCT IS DELIVERED TO ME ITS NAAPTOL'S MISTAKE WHY SHOULD I PAY IF COMPANY IS RESPONSIBLE. I WILL WRITE THE SAME TO THE DIVISION OF CONSUMER AFFAIRS. NEED APPROPRIATE ACTION AGAINST THEM. REGARDS VIRENDER 9798956483...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - Wrong Product

User
 nidhi parakh on Mar 7, 2015
Pathetic service provided. I have called more than 25 times but didn't got any solution. I have ordered Vaibhav kota doria saree and I have received wrong product Khusi silk art saree. From 28th feb.2015 I am trying daily to get the solution but all waste no one ready to change the product. The mail ID backoffice.crm@naaptol.com they provided for help but it's fake too. I have mailed them more than 10 times on this mail id but it shows result as " mail is rejected as domain name is not registered. When I asked for another mail id they denied and told that they don't have any alternate mail id. They...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Naaptol is not refunding the amount

User
 aswinkumar94 on Mar 7, 2015
I have ordered for sandisk 16gb class 10 memory card and they have delivered class 4 memory card to me. So I have called them to return the product and they picked up my product and after picking up more than 50 days have been over still they are not refunding my amount. Whenever I call them they are saying to wait for 48 hours and they were putting my number on hold and all my mobile balance has been over, but still I didnt get my refund... and they told that they will not refund the amount in bank account they will provide vouchers which could be used only in Naaptol to cheat us again...
Complaint comments Read comments Complaint category Computers & Accessories

Naaptol Online Shopping - money fraud

User
 sachinjainca87 on Mar 5, 2015
I monika gupta had received call for home sitting job from praveen ji for which i had deposited rs 1000 on 27/02/2015 by which i recived reg no 607546 and received call for further deposit of rs 5000 on 02/03/2015 for courier charges which is refundable within 24 hrs. Neither i received courier nor anyone is picking up the call. Please help...
Complaint comments Read comments [1] Complaint category Job & Career

Naaptol Online Shopping - defective pieces

User
 priyanshukumar2001@gmail.com on Mar 4, 2015
they are fraud.. it'z going to around 2 months nd till now they have not yet taken the defective product and exchanged it.. i orderd for 12jwellery sets and all the sets are defective.. the customer care executives only say that we will call you in 24hrs but there's not such.....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Order

User
 madhusudan_naihati on Mar 3, 2015
SIR,
I am Madhusudan Bhattacharyya (mobile no 9830237552) was ordered one Roti maker to Naaptol against order no 13116865 dt. 15/2/2015.
On 26th Feb I received my material from Indian post office. Open the box and observed Handel of roti maker which they send along with supplied roti maker is not correct. Immediately I informed to Naaptol along with photograph and request them to send the correct material.
Now naaptol is asking send back the total item to Delhi they will check and will take nacessary action.
Please note that i already paid them total money along with...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - regarding return of product due to low quality and deviation from description

User
 kavitaprem on Feb 27, 2015
I have purchased a product from Naaptol. the Product's Order ID is 13026533. I paid the cost through online transfer. The product that had been delivered to me has very low quality as compared to the descriptions. Also, there are deviations between actual delivered product and the descriptions. I had called naaptol customer care around 10 times to tell me the process for returning the item and get the refund. But to my surprise, they told me each time that I would get a call within 24 hours and then I would be informed about the whole process. I never got that call. I got fed up of calling and re...
Complaint comments Read comments Complaint category Home & Garden

Naaptol Online Shopping - Status against Complaint

User
 susmitadas on Feb 25, 2015
We have received a set of necklaces against order no - 13018410, but few of the material are found defective and lodged a complaint. The Complaint no is 8916912, but till date we have not yet received any confirmation or further step to be taken for it.


Please let us know the status soon


Thanks & Regards


Susmita Das


Ph - +91 9332976946...
Complaint comments Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping - Refund not initiated

User
 riteshsoni82 on Feb 24, 2015
Hi, my order number is 10703032. I had cancelled the order as was not happy with the quality and the product was returned. I asked for the refund and not the vouchers. I have also provided the bank details to naaptol. But its been more than 3 months they have not taked any action. Could you please look into this issye? Regards, Ritesh...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - order no. 13083286

User
 p_)Amit on Feb 23, 2015
I have ordered and paid for item on 14 Feb, till date I have not received any product though I have paid, In between I called customer care executive, he told me, naaptol can not ship the product to Pune, requested change address, mean time he sent another order to me with COD option, I returned the same as I already paid for it. Now I want to cancel my order, but they are saying no. kindly help...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - low quality product delivered on payment of cash

User
 PramodRath on Feb 22, 2015
I made order to Naptool vide order no.12998901 and got product item no.id.9772 on payment of cash Rs.1298/ on 11th Feb and on opening of the packet, I found that the product was very poor quality and was not worth of its price. Just after one hour of receipt of the packet, I made complain for reverse back of the product and to refund my cash back over telephone to the company. I was assured for immediate action but there was no respond .On my repeated telephonic requests, the company provided me the phone number of one Aramex courier with A/C no.50614601 and pick up no.G 147143 on 14 th Feb and...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Not Given Refund

User
 Nikkkk on Feb 21, 2015
I have brought one Mini Silai Machine, but it doesn't work, then I called to customer care, he told me to refund my product and I will get my Coupon Voucher worth my product price, after refunding I got the coupon no, Now when I was ordering a mobile my transaction failed, then I cancelled the order, when I am trying to reorder that mobile it says coupon invalid, then again I called to customer care he told within 24 hrs my problem will be solved and he will call me, but he didn't call. Again i am calling he is saying that my problem will be solved in 24 hrs and he will call me, but he didn't call....
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - defective prodect mobile vb x9 ( against order no.13178270 dated 18/02/2015

User
 sanju24 on Feb 20, 2015
Respected Sir/ Madam, I want to inform you that I placed a order no. 13178270 on dated 18/02/2015 a mobile model vb x9 and received on dated 19/02/2015 but when I see this phone after back in my office and start this mobile the mobile is not working properly mobile screen touch is not work properly and mobile battery back up is not more then 20 minute I call in the head office on .09222285000 and told him about my complaint and request to return back the mobile but the mobile attendant give not sufficient answer to me and says technician call you after 48 hour. Company gave within one week return...
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - Received Damage Car Jack Combo

User
 Yasar_smy on Feb 18, 2015
My Self Shaikh Yasar and we had ordered car Jack Combo online naaptol, ordered no. is 12917356 and received on 6th Feb. but unfortunately material what we had received was in non-working condition. We also called to customer care but no one responded....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping - Not refunding money

User
 Rashmi Sharma bhardwaj on Feb 16, 2015
Hi sir, I received my product from naaptol one month back which was defected. Their courier service aramex received that parsol on 4 th February but till now they did not handover that parsol to naaptol and whenever I asked them they said that courier number you received from courier guy that is wrong and we are not able to track that delivery . Sir, please do something because they had took 1800 Rls for that product and I was asking about my money back. Please take strong action against them so that I can get my money back. My order no. Is 12684099....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - defective product

User
 raminigurini61@gmail.com on Feb 15, 2015
order number 12601754 was delivered to us on21st of jan and as it was a defective product and the table mate had no cup holder therefore we filed a complaint agianst it and it was replaced by the authorty on th 10th of february . but the tablemate again is a defective product, it doest have a cup holder also. so plz refund the money or give us a proper, perfect, quality product!...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Not arranging reverse pick up from past 3 months

User
 udhayk on Feb 15, 2015
Placed an order 11990010 on 08-Dec-2014.But when it got delivered, i found that t-shirt size is not correct. So i made a online complaint through naaptol site only. Raised complaint of reverse pick up not have done and still not arranged after 3 months despite calling again and again, and they mentioned in complaint id-8209026 on 18th Dec 2014 that complaint has been successfully resolved. Again made a complaint at the customer care executive on Jan 2015 that please arrange a reverse pick up but they registered complaint but later after two weeks i come to know that that complaint was also closed...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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