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Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt Ltd

Number 11, Conopus
Kabra Galaxy Star-I CHS
Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:+91 922-353-7000
 (0141) 4024376
 
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Naaptol Online Shopping Complaints & Reviews

Naaptol Online Shopping - Order not delivered

User
 KRISHNANGANAPATHY on Oct 23, 2014
I have paid amount for cctv camera online via naptool.But the product had been sent via aramex courier which had returned the product to company stating that the the area is non servicable area.Please check and send me the product cctv camera through another courier which will deliver the product to my address 139.Ccccccourtallam main road, melakaram.Tenkasi 627 818 krishnang...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol - Not return the Product

User
 Ghanshyam014 on Oct 14, 2014
Dear Sir/Madam, I have bought a sewing machine from Naaptol as per show product demo on TV. I have use it and found it’s not stitch the cloth properly so I complained on customer care many time they connected to me with their technical team to resolve my issue but unfortunately they are not able to solve my issue at last I have sent a mail to Naaptol Support team. They confirm me to solve this issue and take back the product from my house by Blue Drat Currier services. But no one visit my house form any Currier company till yet and yesterday one phone received from Naap-tol company and blame...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - machine stitching problem

User
 priya123@gmail.com on Oct 13, 2014
Dear sir, My Order No: 9364612 Bill no: 1205, Address Of: Priya loganathan 21/109, Vedha salai Kulasekarapuram, chinmaya nagar, chennai-93. cont: 8807294277 id: padmapriyaloganathan71@gmail.com My machine was stitching poblem. Machine warranty is running on, please Repalace Product or service immediately.. Regars, Priya...
Complaint comments Read comments Complaint category Products & Services

Naaptol Online Shopping - the company cheating with me and not giving full product or refund

User
 santoshkpt1 on Oct 12, 2014
Dear Sir/Mam i have buy a product "Smart Home 43 Pcs Stainless Steel Storage & Serving Set" on 29 July 2014 from Naaptol website having Order Number:- 10055996 and i had to paid Rs 1873 (Discount Price by using Coupon Original Price was Rs.2398) to them by cash on delivery. and after the product reached at my home i have unpacked the Parcel and compare the number of pieces i have got in that parcel with number of pieces showing on the websited and i found that only 27 pieces of the product i have got in that parcel and rest were missing means i hope they have not send the full product so 17pieces...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - No cash back voucher rceived or faulty sarees replaced with 8 bedsheets set

User
 ajit.gole on Oct 10, 2014
i purchased saris and found them faulty. so i returned them back and contacted cutomer care several times to replace them by 8 full size bed sheets set. the replied that the you will receive cash voucher number / code by SMS and then only i will be able to replace the saris by bedsheets. Kindly look into the matter Ajit Gajanan Gole....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - NAAPTOL ROTI MAKER

User
 venkatesh2803 on Oct 10, 2014
I have ordered ROTI MAKER from NAAPTOL, (Registered Complaint No:7220168) It is the worst product i have ever seen, I do not understand how they have released the product in to the market without testing how it is working. Showing a tricky video how to make it does not solve the purpose how making roti. When I have called the customer care(No:09223537000) they say that we are unable to make the roti properly as guided. I have clearly told them that I have been trying several time with all possible ways that we can and also as they have instructed. but the answer from them is same. ISSUE: The...
Complaint comments Read comments Complaint category Appliances

Naaptol - Not giving the all missing product or any refund

User
 santoshkpt1 on Oct 9, 2014
Dear Sir/Mam i have buy a product "Smart Home 43 Pcs Stainless Steel Storage & Serving Set" on 29 July 2014 from Naaptol website having Order Number:- 10055996 and i had to paid Rs 1873 (Discount Price by using Coupon Original Price was Rs.2398) to them by cash on delivery. and after the product reached at my home i have unpacked the Parcel and compare the number of pieces i have got in that parcel with number of pieces showing on the websited and i found that only 27 pieces of the product i have got in that parcel and rest were missing means i hope they have not send the full product so 17pieces...
Complaint comments Read comments Complaint category Products & Services

Naaptol Online Shopping - Order No. 10778201 - Not delivered but status says its delivered to someone

User
 Praveen S Mane on Oct 5, 2014
HI, Order No. 10778201. I have not received the product yet and the courier status says its delivered to someone. I am really disappointed with the service you provide today and this was my first buy on your site. If I dont receive my product by tomorrow then I will cancel my order and I want my full money back. Thanks, Praveen Mane 8149720635...
Complaint comments Read comments Complaint category Other

Naaptol Online Shopping - Complaint against Naaptol order id : 10459691

User
 gbahediya on Oct 4, 2014
I have ordered set of seven Kota Doria Sarees from Naaptol (Order Id - 10459691). The product quality was very bad and I have asked the Naaptol guys to return back that product and refund my amount but they asked me to call to Aramex Domestic AWB (courier company) to return their product. After lots of follow up and calls, Aramex finally took my order back after around 21 days to pick that order and then I have called to Naaptol customer care to refund back my amount via Cash or Cheque and a senior person from Naaptol was agreed to refund the amount via cheque. Today (after almost a month) I have...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Item not delivered even after 16 days

User
 Niraj Pandya on Oct 4, 2014
My Order number 10678728 of dt.18th Sep'14. As promised did not received, Registered complaint on 24th #7188019. AFter that message received that i have cancelled order which was not true- As i have already paid to them im trapped. Till 4th Oct they did not delivered it me...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - car jack defective

User
 navesh317 on Oct 3, 2014
I purchaged CAR KIT through NAAPTOL and mine order no. Is 10469225 product received around 3/09/2014 and find one of the product is defective as per normal procedure I talked to customer care and they registered the complaint no.7016020 and they give some sort of code for pickup through ARAMAX and defective product is picked up on 18/09/2014 with AWB no. 40175041830, with doing this I make a contact with NAAPTOL TEAM and updated the issue . A week later again when no respose received from them, I raised the issue and this time they update that a TECHNICAL TEAM will call you and they will give solution,...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping - Received defective new portable car washer

User
 kamal008 on Oct 2, 2014
Dear sir, i have ordered new portable car washer id 10469441 on 01 sep 14 . When item with awb no. Cy103242732in was received it was found that it is defective/not functioning.The problem is conveyed to naaptol customer care which in turn assured that the item will be replaced with in a week.But this is one month now no action has been taken from your side despite of repetetive call made by me to remind your company about this issue.I feel your company is not taking enough initiative to replace the defective item .I want to mention that it is not the first time that i had this horrible experience...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol - Loss of two sarees through online shopping in naaptol

User
 c.k.reddy on Sep 27, 2014
Sir, i placed an order of american crape sarees with no.10548993 on 07-09-2014 through online shopping on 07-09-2014.With the help of your support i received my order on 26-09-2014 after a long delay.When i opened the parcel, i found that there are only 3 sarees instead of 5 sarees.Among them one is damaged.I suspicion either naaptol team or first flight courier service.Totally i lost the two sarees which the worth of 840/rs among 2098rs.I request you to do justice in this regard....
Complaint comments Read comments Complaint category Online Shopping

Naaptol - DELIVERY RELATED

User
 c.k.reddy on Sep 25, 2014
SIR, I AM C.KIRAN KUMAR REDDY PLACED AN ORDER NO.10548993 THROUGH ONLINE SHOPPING IN NAAPTOL ON07-09-2014.THEY GAVE ME AN EXPECTED DATE OF DELIVERY IS 17-09-2014.SINCE THEN 20 DAYS WERE OVER NOW.BUT THE ORDER IS NOT REACHED YET.I RAISED THE COMPLAINT MANY TIMES BUT THE NAAPTOL TEAM TOLD THAT AS "track your order in first flight courier service" THE CONSIGNMENT NO.GIVEN BY NAAPTOL IS. B90100225015, DOES NOT EXIST WHILE TRACKING MY ORDER.I POSTED THE COMPLAINT MANY TIMES AND ALSO THE PROBLEM WAS BROUGHT FORWARDED TO THE NOTICE OF NAAPTOL TEAM.STILL MY PROBLEM WAS NEGLECTED AND IGNORED.SO I REQUEST...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - My order No. 10657301 - For purchase of Electric Roti Maker.

User
 maddali narayanacharyulu on Sep 25, 2014
I had placed an order (No.10657301) on 15.09.2014 for purchase of Electronic Roti Maker.The product was delivered on 17.09.2014 by ARAMEX (NPD via AWB 40647407883) and an amount of Rs.2898/- was paid on that day Unfortunately the Product I received is in damaged condition. The indicator attachment is broken and the handle of the Roti maker is not in good condition. I immediately lodged a complaint on the same day i.e. on 17.09.2014 (Complaint No. 7130918). I was advised to call ARAMEX on 022-33003300 (A/c Code 50614601) for free pick up. I have been contacting ARAMEX since 17.09.2014 for...
Complaint comments Read comments Complaint category Appliances

Naaptol - Delivery issue.

User
 tkdas89 on Sep 17, 2014
My complaint no 1- Hi I am Tushar, I have an order(order no-10482041) with naaptol on the date of 02/09/2014, still now it is not been shiped/dispatched. and the expected delivery date was 06/09/2014. I have given complaint to their customer care more then 10 times, but they have not taken any action. They don't have the manner how to speak with a customer (Agent name- Ekta Gupta). I an also received a SMS from them that my product will be delivered to me by Blue dirt courier with AWB no-********435 15/06/14 06:35 PM, but still now (14/06/14 07.05 PM) it is showing to me awaiting shipment,...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - received expiry date product

User
 Sharp Photocopyservice on Sep 14, 2014
My name is Gautam kapila and I have ordered a formula 1 scratch out liquid rubbing compound & so, the product i have got is of expiry date . My order number is-10551799 and at 20:45 on 14 september 2014 I have spoked to your Mr. Vikas On your call centre number number - 09223537000 And complaint number - 7103085 . please expidite refund immediately with in 24 Hours ....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping - Delivery issue.

User
 tkdas89 on Sep 14, 2014
Hi I am Tushar, I have an order(order no-10482041) with naaptol on the date of 02/09/2014, still now it is not been shiped/dispatched. and the expected delivery date was 06/09/2014. I have given complaint to their customer care more then 10 times, but they have not taken any action. They don't have the manner how to speak with a customer (Agent name- Ekta Gupta). I an also received a SMS from them that my product will be delivered to me by Blue dirt courier with AWB no-********435 15/06/14 06:35 PM, but still now (14/06/14 07.05 PM) it is showing to me awaiting shipment, one of customer care executive...
Complaint comments Read comments [3] Complaint category Online Shopping

Naaptol Online Shopping - no refund money

User
 sarath chander on Sep 12, 2014
we ordered jewellery from naptl but we have received damaged goods. Call up and they have taken back the bk goods. more then one month we are waiting there is no reply from naaptal company. we have purchased for 3300 what happen to out money. take immediate action to get back the money...
Complaint comments Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping - Horrible experience with Naaptol Shopping

User
 veecos on Sep 9, 2014
Guys, I have bought a PNY 8000 mah Power bank from this site and the experience was downright horrible. I would have anyday paid 200 extra and got it off Flipkart/ Snapdeal. Pfb the list of complaints 1) The seller is just a random small shop store based in Nehru place, Delhi and does not believe in products in sealed packages 2) They gave me a broken charger whose switch was broken ( The entire concept of e-commerce is based on trust that the seller gives a new/untampered product ) 3) All trouble started when I wanted to send it back ( Read Naptol policy : No refunds and only if replacement...
Complaint comments Read comments Complaint category Electronics & Appliances

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