Naaptol Online Shopping Customer Care

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt Ltd

Number 11, Conopus
Kabra Galaxy Star-I CHS
Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:+91 922-353-7000
(0141) 4024376
Satisfactory Rating
1%
Complaints
1196
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Naaptol Online Shopping Complaints & Reviews

Naaptol - looting and harassing customers

User
 mmonicaa on Aug 27, 2015
This is regarding the order number 15944823, placed with Naaptol, after seeing their product on the television. I saw the colored roti maker on TV and called on the given number and placed the order on the 31st of July. It was a COD order.
On the call the executive just confirmed the order details and registered the order. No policies- return/refund or any other policies that may apply after purchase were described while registering the order, nor do they flash any such information on the TV for the consumers to know about their policies.
After I received the roti maker, I tried following...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - Product rejected - amount not refund - dsbi3949102569ig0amjlog1 transfer to 3199608162090 7, 898. 00 / - reg.

User
 RamalingamD on Aug 23, 2015
Sir / madam,
I purchased one mobile from naaptol online shopping (Order id : 16071718) on 07 aug 2015, payment made by net banking and also i received confirmation mail from naaptol immediately. But 11aug 2015 my order rejected and also given reason by naaptol of undelivered location. I call to naaptol customer care and ordered by the way of telephonically, by mistakenly he booked cash on delivered (Order id:16192970) now i received the product and also paid cash also. But still now i am not received any refund from naaptol for (Order id:16071718 by net banking) . I already telepathically...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Mini Silai Machine

User
 J. Shanthi on Aug 20, 2015
I have purchased Mini Silai Machine Order No 16066577. and paid Rs 1999/- with courier charges Rs 400/- on 1.08.2015. This product is found defective and I made complaint as per the No 11002689 .This may be taken return and the fund may be refunded to me...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Naaptol is a big Fraud

User
 Javeria Mogis on Aug 20, 2015
I had placed an order for Rotimaker last year on Naaptol. Initially they were very good on the call. I received the product but it turned out to be a disaster as I could not prepare any rotis out of it. Now I wanted to return the product and order something else. You wont believe I had to call them 100 times to do so. Moreover every time I had to repeat the same thing as different customer service people used to receive the call. I was fed up and then spoke to one of their managers threatening that I will sue them if my money is not refunded or I get some other product. Finally after 7 months my...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - Tailor machine (portable)

User
 yonusvy on Aug 15, 2015
By seen a television Naaptol product promotion show, I did placed an order for a portable tailor machine to Naaptol in the month of May 2015. I got the product on June 2015 and made a payment of Rs. 1999 by cash to Naaptol representative. But Naaptol didn't given me any voucher for that, instead they sent a message stating product delivered to me. But the product what I received was not working. Hence I registered a complaint with Naaptol ( complaint no: 10364355) various times. I have spent a lot of time and money to call them for getting my money back but Napptol was not ready to resolve my concern...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - Product not taking return

User
 alo_puranik on Aug 13, 2015
Hi team, I had purchased ( order number : 15229216 ) dress material from naaptol, but i did not like the quality and the product. so i requeted to return the product : complaint no : 10483504 . Please help to return the product and get my money. Thanks Alo mob: 7768857700...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol - Automatic Portable Car washer

User
 UpendraPanicker on Aug 11, 2015
I saw the advertisement on the T.V and accordingly booked an order on the 17th of July 2015 via Ph No. 09223580000 I receive a message that my order No. is 15680170 On 20th July I receive an SMS saying Dear UPENDRA, your order is dispatched & will reach you within next 12-24 hrs. Please pay Rs... Thanks, Team Naaptol The above message was repeated again on 27th July at 1, 57 PM I get another message at 4.17 PM saying thus Dear UPENDRA, We are trying to contact you regards to your order at Naaptol.Kindly reply on below mention details. 02240051025. I wish to say that the above...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping - Not useable product deleverd

User
 neha sharma arun on Aug 10, 2015
I book a order no 16030120, and receved my order but when i use these instrument these are not working, i call to naaptol cutome care no many time but he says that we got ur complain and he give me complain no .10995904.but there is no action, i request to all consumer that nobody purchase to naaptol any thing this is fraud company, they want to make fool to all human.i call ccare many time and told him to return my money but no action.this is vary bad impration to me....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping - I got defective product. Naaptol not refunding my money in cash or cheque or in my bank a/c.

User
 Amir8671 on Aug 5, 2015
My order no is 15875151. I got product on 04/08/2015 and i received used mobile phone. mobile box was already open and there was also a seal of naaptol service center which had repaired at vox service center. touch screen working very badly and many scratches there on screen and back side. and all accesories was in torn polithine opend seal. Naaptol is cheated company. i got used defective mobile phone. mobile was already having many pics and recorded voice of date 13/06/2013 and now naaptol is not refunding my money in cash. very very very cheap worst company ever.never buy nothing from naaptol....
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol - After replacement product sent by them is very different ,When asked them Since then a 4 to 5 days have passed no action have been taken .

User
 mrchatter on Aug 2, 2015
I Have Ordered mobile phone from naaptol VOX DV10 16 gb memory capacity It Was Defective, but after replacement product sent by them is very different from the original one, the product is old model now 4 gb memory capacity. when I asked them Since then a 4 to 5 days have passed no action have been taken against it.I Think They Are Cheating Me . I Went to complaint to higher authorities .But No Use....
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - Wrong Battery Dispatch for a Mobile Watch and Fraud

User
 Pavan Magal on Jul 30, 2015
I had ordered a Mobile Watch (VOX brand) from Naaptol. I was delivered the watch in 8 to 10 days with Battery case missing . I had complained to customer care, after a long discussion they agreed to send Battery case of some other watch which does not Fit. Nobody has called in for Order cancellation and they are not ready to cancell my order for their fault....
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - Unethical Behaviour

User
 freedhruv on Jul 27, 2015
I have booked a Coloured Roti, Khakra & Pizza Maker with Atta Maker + Free Hotpot @2773 on dated 03/07/2015 having order no.15444863 which may supposed to delivery on 15/07/2015 but instead of that they have delivered on 22/07/2015 and that is also without any intimation us the reason of the delaying. Above all they had delivered us the damaged material (Roti Maker having a dent and a breakage in its screw part). when we have complaint (complaint number-10785434 dated on 22/07/2015) about the recieved goods they asked me to send it back to their Delhi warehouse and after recieved that product then...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - Complaint No 10544136 ( Return goods But payment or Voucher not recieved

User
 manu1509 on Jul 23, 2015
Hi Sonia here from Faridabad, I have received goods vide order no 15422466 on 04.07.2015 & Paid 2300 INR on COD . But I have returned the same goods on 05.07.2015 . Till date I have not received my payment back or Voucher for same value to take other items . Looking forward reply & action on same mail from your side to avoid consumer court . My cell No 9650415855 or 9810075247...
Complaint comments Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping - Wrong and faulty products delivered several times - Order No. 15344785

User
 suman.ray on Jul 20, 2015
I am having to face while dealing with your members of staff and ordering from Naaptol and this is not the first time I have had such experiences with Naaptol. I have ordered for an LED projector on the 28th June and was delivered a faulty product within 3-4 days. Upon having several conversations your customer service adviser "Favoured" us by agreeing to replace the faulty item. After a lot of delay (4 days) pick up of the faulty product was arranged and then after a week we received a replacement and surprisingly there is a mobile phone (not surprised) in the package which clearly states LED...
Complaint comments Read comments Complaint category Computers & Accessories

Naaptol Online Shopping - machine damage

User
 vinnuy on Jul 18, 2015
i purchase swing machine last 2 months before i complaint the next day machine is not working. nobody come today on words. i will complaint every 2 days told your person come our person 24hr to 48 hr but still nobody come and check the machine . pls give me my money and take your machine...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - Non receipt of refund : 500657356

User
 sknayak_1967 on Jul 17, 2015
As per your advertisement on TV, I ordered for Luxury Queen 7 Designer Double Bed Sheets with 16 Pillow Covers (8BS12) on 25 Jun 2015 for Rs 2, 999/-. But Items received on 02 Jul 2015 with 01 No extra designer bed sheet but not of that quality and brand whatever we seen in advertisement. Therefore, the above items returned back on 06 Jul 2015, but the above amount not yet refunded despite of repeated telephonic calls made to naaptol.

In view of the above, Please make necessary arrangement to refund my paid amount as early as possible....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Wrong Merchandise Product replacement

User
 hakimtin on Jul 11, 2015
I had placed order on Naaptol 2 sets of 7 pakistani dress with lace of Pakhi brand and they send me varshia brand with full 100% polyster meterial. After wrong merchandise product i asked them to refund my money they don't want to refund the money and they said they will issue the voucher of the placed order amount. I believe thats very good trick to fool customer take the money on showing something and sale some scarp meterial product then customer not setiesfied and you ask to refund they will made you cry. I was really wonder during sale naaptol customer care tollfree they speak very...
Complaint comments Read comments [1] Complaint category Online Shopping

Naaptol Online Shopping - Poor Quality product and no refund

User
 Zarana Parekh on Jul 10, 2015
Order Number:15089592 Complaint Number: 10353140 My parents who are senior citizens ordered 6set of Sarees worth Rs. 2898, while ordering they confirmed with the customer care executive what happens if they dont like the product and the CCE said the company would take the product back without any questions and will refund the money. So when the product arrives my Mom checked the sarees and she didnt like it as it was very poor quality material it wasnt as it is showed on the TV. We immediately called the CC and asked them to arrange for a reverse pick up. They said they would arrange for a...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Order not received more than 10days

User
 arhardik on Jul 9, 2015
My name is suman ordered no.15177659, I placed d order roti maker it took around 7days. When we opened the roti maker box we surprised it was low grade plastic handle and full of scratch steel. I returned the product on same date and asked my money back, they denied to return. They gave me the voucher instead of money amt of Rs 2400. Again I placed the order on 2nd July wrist watch amt of Rs 2500+ 100 shipping charges after I went the market same watch I was getting Rs 1500 so that I canceled the order. Now today is 1010th july I didn't receive any voucher or cancel product. I called to customer...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - payment not received

User
 chandru kumar on Jul 7, 2015
dear mr/ms we have ordered 6 Sarees, as these sarees material were not good we have returned back the sarees to them. Total purchase cost 4000. Till now we have not yet received the refund amount. please kindly take the complaint seriously....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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