Naaptol Online Shopping Customer Care

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt. Ltd.

Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:
+91 92 2353 7000
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14
5
+91 14 1402 4376
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9
3
Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Feedback

F.A.Q.

Payback F.A.Q.

Order Status

Contact Details

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Satisfactory Rating
7%
Complaints
1284
Responses
366
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Naaptol Online Shopping related photos (145)

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Naaptol Online Shopping Customer Care related pictures (145)

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping — Faulty sheffield hot plate

 mani_khanna on Feb 11, 2016
A Sheffield hot plate was supplied by naaptol vide invoice no. 847468/DL/0082539/2015-2016 dated 29/01/2016 is faulty. the complaint was registered n. 13433663 to replace/return the item. but the item was not replaced/returned till date. very bad exprience with naaptol. please look into it at the earliest

manish khanna
365, sector-14
hisar...
Complaint comments  Read comments [1]Complaint category Universities

Naaptol Online Shopping — Defective machine after repairing

 nilughosh on Feb 10, 2016
SIR,
As per my previous complaint they gave support for the repairing of the machine. but sir, i think there is some major technical problem in the machine, that's why i cant do anything with that machine, another thing is that the person who came to take back the machine told me to return everything which was delivered to me. so i returned the threads (free gift with the machine). but when i got the machine after repairing they did not delivered me the threads. so please do the necessary at your earliest as the warranty period is running out. and if possible i wamt my cash back in return...
Complaint comments  Read comments Complaint category Other

Datawind Tablet - Naaptol — Speaker is not audible from the purchase of the mobile, unable to connect to internet from the date of purchase

 mangam on Jan 26, 2016
I have purchased from Naaptol - data wind tablet in the month of December, on 12th and i have found that my phone speaker is not at all audible to me and i have even raised a complaint but no response from their side and i have even put message regarding this, and also i am unable to connect to internet even i have purchased a new GSM sim and have fully netcoverage and when i have called them iam getting unnecessary resonse not relating to the internet connectivity problem
plz do help me in this regard...
Complaint comments  Read comments Complaint category Mobile Handsets

Naptol Online — Pocket surfer 3g phone

 lalitsiv on Jan 26, 2016
I buy a data pocket surfer 3g phone from naptol in 29 june 2015, invoice number is 847467/d1/0119029/2015-2016. Now there is some speaker problem in a phone
I submit the phone in grantroad datawind service centre on 2-1-2015 now its almost 24 days and they said your phone will come
In 15 days i dont understand how much time take for minor problems i am fade up of your service please returm my device
I will take service from local mobile repairing centre plase do me a favour please return my phone...


Naptol yoe are making nice video presentation in tv...
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol Online Shopping — Delivery

 maulik1388 on Jan 22, 2016
Dear Sir,

I have order Electric Insect & Pest Control Machine through Order No. 19388344 on 16 jan 2016 after that they are giving guaranty to give delivery within 48 hour but today is 22 jan 2016 still i have not received my product. i also contacted them to provide description that why is this product getting much time? i have received an amazing answer from them "sir your product is awaiting delivery and we have no idea where is got stuck" if they don't have idea the who the hell is have idea. please try to resolve this issue...
Complaint comments  Read comments Complaint category Other

Naaptol Online Shopping — Wrong product delivery

 pankaj1911 on Jan 21, 2016
I had registered a complaint Complaint no: 13258233 against Order no: 19406819 wrong product delivery.

Have not got any resolution so far. Very disappointing and sad experience......
Complaint comments  Read comments Complaint category Other

Naaptol Online Shopping — Not worth for the purchase good _ very low quality

 Velan M on Jan 21, 2016
Had purchase 112 Pcs Drill Machine & Screwdriver Set Combo from Naaptol for Rs. 2000/- which is totally not worth for it when I open the packet. So on the same day inform the Naptol customer care on this issue for which they transfer the call to Technical team saying it technical issue but actually I simply want to return the product & get back my cash. So spoken to customer care couple of times but no luck and last week when i spoke to the technical team they said me you inform the Naptol representative saying there is no technical problem with the product & I wanted to return it for which they...
Complaint comments  Read comments [1]Complaint category Appliances

Naaptol Online Shopping — Defective & quality less product

 Ankush Angad on Jan 20, 2016
I have ordered silk razai set from Naptol online shoping on 27.12.2015, the product recd. totally defactive & very low quality. I have registered complaint on 02.01.2016 to customer care by phone for returning or replace, after that i have called 7-8 times to complaints depatment Mumbai, every time every one answered that within 2 days your product will be collected from courier company & send you a new product. but today on 20.01.2016 no any positive responce from Naptol.
I requested that please try to refund my money....
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Teleshopping — Damaged jaipuri rasai

 w3chandrashekar on Jan 20, 2016
Hi, I ordered Jaipuri Rasai on Naptol. I recieved it by paying Rs:1898.00. It was cash on delivery. We found that the rasai they have delivered is not of good quality and torn. So, I have asked them to take back the rasai and refund my amount. They are forcing me to take their vouchers and purchase another product. If I call their call center, they first said there is no return policy in naptol and later when I asked them strictly, they took a complaint. Every time, they are asking me to wait for 2 days . But two days got over and no response from them. Please look into the issue and help me get...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Electric insect & pests control machine - fake advertisement

 Remode Ramachandran on Jan 17, 2016
I have ordered Electric Insect & pests control machine online Order No : 18530514 on 06-12-2015 & I received on 17-12-2015. From the day I received I started using it till date but no use. Its not getting rid of any pests from my home. I don't find its working other than 2 LED lights. I have complained Naaptol and requested for reimbursement several times but they have not responded. Kindly help me...
Complaint comments  Read comments Complaint category Pets & Animals

Naaptol Online Shopping — Telling lie to sell products

 kishan k on Jan 14, 2016
In television add of naaptol 70pc stainless steel kitchen ware 70 pc kitchen ware is highlighted and written but when i ordered it is only 32 pc. Then i call to naptol customer care they told that count container with its lid . This is completely cheating in add they dont tell that it is counted 70 with its lid ....
Complaint comments  Read comments Complaint category Online Shopping

Naaptol.com — Refund Issue

 virat8 on Jan 14, 2016
Hello Sir, I have on line purchased 2 blanket to naaptol om line shopping.but blanket was not fine quality wise then i have return after 3 days. I have also attached and send courier sleep scan copy to naaptol but they did not inform that he got blankets. I called to him then he told me. After 4 days they told me he received only single blanket even i have return 2 blanket. So he is paying only 1100 INR. I have paid 2398 and and couier charges 350 also. He was committed to me if i will return product then he will pay 2398 and couier amount also. order no- 18850883 complaint no-...
Complaint comments  Read comments Complaint category Home & Garden

Naaptol Online Shopping — Not taking back my product even after complaining more than ten times.

 Niyaz ahmed ansari on Jan 11, 2016
On 25/12/15, order no : 18933714 . i have order a product from naaptol after receiving the product i was very dissatisfied with the product . so i complain to naaptol and asked to give my money back. they are not giving my money back. they are telling it against are policy. but according to the law they should have inform they policy with help of they website, tv ets. they did'nt inform me. after this they told me that they will take the product back and provide a voucher to buy other product. they provide courier company (aramex) number (022-33003300) that they will come after calling them...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Cancel my order

 nithan santiago on Jan 11, 2016
Respected sir / madam, I have placed an order for Jaipuri rajai. But I didn't get it delivered within the respected date that u have assured me. So cancel my order. Order no:19085087 Thanking you, B S Nithan....
Complaint comments  Read comments Complaint category Business & Finances

Naaptol — Duping the customers with wrong advertising - product code: 871047

 shivaswamy.geetha on Jan 5, 2016
Naaptol 's Electric Insect & Pest Control Machine(Product Code: 871047) has been advertised wrongly that it stops rats, insects etc .But it is totally false, as it does not control any .Hence a request for refund was asked for but they are not even willing to provide the refund. Kindly look into this matter with serious concern. N.shivaswamy...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Naaptol Online Shopping — Different articles received (43 pcs stainless steel storage and set)

 skumars1234 on Jan 5, 2016
Product Code: 12363638, Order number : 18499177 Dear Sir, I was placed an order for 43 pcs stainless steel storage and set(product code 12363638) as per the above mentioned description. The TV advertisements showed exactly the 43 pcs storage sets. But when I bought it I got only 23 storage sets and 20 lids which counts 43 when summed up. This is 100% cheating showing fake advertisement's both in TV and naptol site(http://www.naaptol.com/kitchen-storage/smart-home-43-pcs-stainless-steel-st... In the above link...
Complaint comments  Read comments [1]Complaint category Appliances

Naaptol.com — Regarding service provided by naaptol

 richa banerjee on Jan 2, 2016
I returned a product against which theydid not return me money but issued me a gift voucher. Now when i am trying to use that voucher it is showing that voucher is not valid. I calle them about 10 times regarding this but i am not getting any relief...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Poor quality jaipuri razai

 jitenderkashyaprox on Dec 26, 2015
Sir, I have ordered a purple jaipuri razai from naaptol on 20/12/15 with my order no18837021 which they delivered to me on 24/12/15. Sir when I cheked these razai these are torn from many sides, the wool is coming out from many sides, stiches are not good, it looks like it is already used by any other before. Sir my humble request is to you please make strict action against this company so that it will never cheat their customers....
Complaint comments  Read comments Complaint category Online Shopping

Naaptol — Product quality not upto the mark, complaint no. 12626836 dt 7/12/2015, for refund not yet resolve

 Sudhirkaushiksk on Dec 24, 2015
I bought a Maahika Jewellery collection After receiving the product I had made a complaint of Poor quality and the same time they had given me code no.50614601 and advice to contact me to Aaramex courier I had contacted Aaramex courier, they had given pick up no. L08C12C on dated 8 Dec. 2015, again I contacted the Aaramex Courier on 16 Dec. and got informed that the earlier request is cancelled due to parcel not ready. As informed by me that no one contacted me for collecting the Parcel, Aaramex had given new pick up no. L167C64 . On 18 Dec. I again contacted Naaptol on 18 Dec. and complaint no....
Complaint comments  Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping — Fraud activity

 Saad Hashmi on Dec 24, 2015
I have purchase a set of 2 lavender jaipuri cotton razai with gold prints but the product was not good at all very low quality product i think fraud activity is going on at naaptol they are not refunding my money back and the product which they provide are very old please help me...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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