Naaptol Online Shopping Customer Care
Naaptol Online Shopping Pvt. Ltd.
Customer satisfaction rating: 7%
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1435
COMPLAINTS

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt. Ltd.

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Address
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts


Additional info
Mumbai
Unit 418, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai 400710

Gurgaon
118, 1st Floor, Sushant Tower, Sec-56, Sushant LOK–II, Gurgaon 122003

Jaipur
3/305, Girdhar Marg, Malviya Nagar, Jaipur 302017

Customer satisfaction rating
7%
Complaints
1435
Pending
366
Resolved
9
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Naaptol Online Shopping related photos (165)

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Naaptol Online Shopping Customer Care related pictures (165)

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping — Order no.27161257 five sets of woolen blanket defective material quality

 pankaj swarnkar on Sep 28, 2016
I have placed order no 27161257 five sets of Woolan blanket on 21Sept, 2016 and i have received this product today (28 Sept, 2016). i found that material quality is very poor like as defective product. i want return this product and Refund my cash money the total value of this product include caurier charges is Rs 1398/-
i want that somebody from your side collect the product and give the total value of my order as soon as.
My add. Ashok soni, 117 Sunar Gali, Bayana
Teh Bayana, Dist. Bharatpur, Rajasthan
Pincode321401...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Refund of amount

 vron worker on Sep 27, 2016
On 8th september, i ordered a kitchen cooking set under order#26676770 of cash amount rs.1898 including delivery charges. But as soon as i received the product, i found that out of 7 products 5 were having rust and marks like they have been already used. Knife set was totally rusted & packaging was very low quality. As these products were not up-to-mark, i straight gave a call to customer care and inform them to take the product back & return my amount.
The products was returned in 2 days but then they gave me naaptol vouchers & when i informed that i don't want to buy anything from naaptol...
Complaint comments  Read comments Complaint category Other

Naaptol Online Shopping — Complaint No 18018221 Order No 26511486 - Return of the Chappati Khakra maker

 dfd on Sep 23, 2016
I received my product on 5th September, 2016 and i used the chappati maker only on the 12 Sept, 2016 and was not happy at all with the outcome of the maker. The maker was sent very promptly but why are they not prompt about the return of it as i am not satisfied with the use of it.
I have called five times and your back office guys are not prompt at connecting with your technical team and keep you on hold for 45 minutes, i am a working woman and wasting my 3-4 hrs just having to repeat the same thing over and over again is not helping.Then i was told by your technical team that u would get...
Complaint comments  Read comments Complaint category Appliances

Naaptol Online Shopping — Free tata car - real???

 AHJ on Sep 21, 2016
My (Senior citizen) mom who is gullible enough to keep purchasing from naaptol (In spite of my advice to contrary) today got a call supposedly from naaptol that she was selected in a draw to get a free tata vehicle. All she had to do was deposit some money in a/c which they would give to handle "rto issues". Thankfully, she told them that she will talk to me first before doing anything like that! Smells like a nigerian scam/ fraud modus operandi?...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Naaptol Online Shopping — Reverse product not received till date

 ashwini phadtare on Sep 20, 2016
My reverse product shefild hot plate against maahika jewelliry product item id 10882 order no24961251return dt.27/07/16 not receive till the date and not less rs1298. Against reverse product. So many time i call your customer care and only ensure me different date and coupon no. Please contact and send me mentioned product quickly. Prashant9011503625....
Complaint comments  Read comments [2]Complaint category Online Shopping

Naaptol Online Shopping — Defective product

 bhavyajain on Sep 18, 2016
We have recieved the product damaged we have already posted a complaint on 16 aug no complaint no was given but they assured through a msg that product will be taken back but action has been taken yet then we again complaine on 7 sep n recieved a confirmation msg on 9 sep with complaint no 17904436 but no action has been taken yet n ur people said that they will not change the product plz see through it IF MY PRODUCT WILL NOT BE CHANGED WITHIN 1 WEEK THEN I LL BE FORCED TO GO TO CONSUMER COURT of meerut N ILL FILE A COMPLAINT AGAINST UR INSTITUTION n all expense for filing case ur company will bear...
Complaint comments  Read comments Complaint category Appliances

Naaptol Online Shopping — I want to cancel my Order No. 26823983

 Hashadi India on Sep 16, 2016
Dear Sir/Madam
I have ordered Amazing Video Recording Pen Camera on (12/09/2016 Monday) And on Sunday I called to customer support to cancel my order.They said we are taking your complaint and cancelling the order. And also i wrote to support@naaptol.com to cancel my order. But they replied as the product is shipped already on (16th Sep 2016). Again i have called to customer service number. They saying as product is not yet shipped and it was with vendor. To whom I can believe. Finally i need my order should be
cancelled.
Order No : 26823983

Please do the needful...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Naaptol.com — Canceled my order

 pavi reeyan on Sep 16, 2016
Dear Sir / Mam

Please canceled my order order no : 26912005.. Date :15.09.2016......
Complaint comments  Read comments Complaint category Fitness Centers

Naaptol Online Shopping — Cheating customer with a used or damage product for a purchase made for new product

 jaiswal83@hotmail.xom on Sep 16, 2016
I had order for a new datawind tab on 19th Aug after making payment online. The product received after 5 date was resulted in used and damage product. after complaining the used product was recollected and promised to deliver a new product but again wasting for almost 2 week I got again a used and damage product having lots of scratches on front and backward part. this was sufficient to stat that second also the naaptol has send the used one. again after complaining the company is just wsting customers time and not providing a refund. its has being almost a month to get desired new product. really...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — First i got coming shocking roti maker

 shivagiribabu on Sep 14, 2016
17XXXXXXXX this complaint no...so...many complaints upto 30 complaints above which are take guiness record in naaptol when 1 product problem about courier charges which is going to best problem...how many days taking I can't understand sir...IN my life I can't buy anything from your products and not support anyone to choose naaptol is good one in online...because, I upset, tried to call so many times for courier charges...note that in online so many problems...
Complaint comments  Read comments Complaint category Banks

Naaptol Online Shopping — Complaint for voucher

 bhatt madhavi on Sep 14, 2016
I bought product of Rs 4398 ..then i send it back because i dont like it...naaptol is giving me giftvoucher of rs 4398..but if i want buy product of Rs2000 (ountity only one)then i cant buy it from my voucher..it is not fare..give me voucher of Rs 4398 but divide it in four vouchers of Rs 1000 ...then i can buy product of 2000 and then my voucher's use will be worth...i also call in naaptol call no. but they dont understand me ...if you care for your customers then please provide me this facility..my order ID 26452356...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Wrong product delivered

 srkreddy2016 on Sep 13, 2016
I have orderd Swipe 3G mobile with Gorilla glass. but they deliverd SWIPE connect 4neo mobile. order - 26485839...
Complaint comments  Read comments Complaint category Mobile Service Providers

Naaptol Online Shopping — Sewing Machine Order

 Opi on Sep 11, 2016
Respected Sir
1. I was in need of a sewing machine.
2. I ordered a mini silai machine against order No. 23904293 from Naaptol The machine received against this order was faulty and non functional. A complaint for the same was registered against complaint No. 16052082 wherein I asked for a refund of my amount.
3. On 21st June the machine was returned to and a gift voucher was generated in my name and I did not receive any information about that voucher i.e. no number of any voucher was forwarded to me.
4. This happened to be my money and shall remain with Naaptol as my...
Complaint comments  Read comments Complaint category Appliances

Naaptol Online Shopping — Product not delivered money not returned

 Vijesh V K on Sep 10, 2016
Purchased a Graviera Men's Classic Formal Combo - 5 Shirt Piece + 3 Pant Piece (5S3T-3) ON 13.82016, till date the product is not yer delivered and money is not returned. Customer care people are not replying properly...lost around 2000 rupees.(Order No. 25678051). It was shipped by aramex courier service....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Non Refund Against Inferior Quality Product

 Shivashish Solanki on Sep 10, 2016
I had purchased a "Video Recording Pen Camera" for Rs.2398/- from Naaptol Online Shopping vide Order ID-23318487 during June 2016 while serving in the Indian Army at Jhansi. The same was returned on 13 June 2016 due to inferior quality and exorbitant price. The company was requested for refund in full but they insisted on providing refund voucher instead of refund in cash, just forcing me to purchase another product, against my will to buy anything from Naaptol. I have made several requests to their customer care representatives regarding my refund but in vain. Now, I have been retired from service...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Please close Naaptol

 Mohamad Atif Khan on Sep 10, 2016
Rom Naaptol and this triggered my struggle with this unprofessional online company. Ine will definitely feel trapped or cheated after doing a purchase. Firstly the product is of such low standards that it hardly serves the purpose. The sound is very low, the screen is glaring, Google is incompatible and many more issues with the product . No wonder so much advertising. The price was shown as 2999 as offer price in the ad and the MRP on product is Rs 2999. The post purchase ordeal with Naaptol customers service again worst I've ever come across. They only say two things, one to put any of our concerns...
Complaint comments  Read comments Complaint category Appliances

Naaptol Online Shopping — Call to win a car

 Aman Ahir on Sep 8, 2016
I have received call from naaptol they told about lucky winner prize 1280000 rs or Tata safari pls let me know if it’s is fair enough or not the person who called up said about deposite 10800 rs on account and told I ill get prize money with in 5 minutes I m regular customers of yours such kind of fake call n activity loss ur faith and trust with you let me know as soon as possible other wise we ill take any further decision on the same ....
Complaint comments  Read comments Complaint category Other

Naaptol Online Shopping — Cockroach - defective insect repellent and postage not funded

 Whoareyou on Sep 7, 2016
Ordered 4 insect repellent for cockroaches.. The quality was bad and did not work - returned they sent back the same one which did not work same problem. Had to return it 4 times.. Then they issued a voucher and had a newer model - so i ordered the new model.. Naaptol sells cheap products and promises to refund postage and asks the customer to send a copy of - courier details to their back office - every time you talk to a rep they ask you to send all the information saying that this time you will get a refund - so stressful dealing and being lied to and the same story no refund etc... Please consumer...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Need to cancel order no-26520214

 Alok Shankar Das on Sep 4, 2016
Due to financial hardship it is needed to cancel the above cited order....
Complaint comments  Read comments Complaint category Electronics & Appliances

Naaptol.com — Roti maker

 Jitendra Bapna on Sep 1, 2016
My mom had ordered roti maker from naaptol.com
they had sent a roti maker with out giving demo
when my mom tried to make roti, it was not able to make roti
so we returned the roti maker, while the ordered was being returned the naaptol executive told that we will get refund
instead of giving cash they are now saying that they are going to give refund vouchers which we dont want
we want our money as they had taken money in rupees...
Complaint comments  Read comments Complaint category Other

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