Naaptol Online Shopping Customer Care
Naaptol Online Shopping Pvt. Ltd.
Customer satisfaction rating: 7%
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1381
COMPLAINTS

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt. Ltd.

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Address
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts


Additional info
Mumbai
Unit 418, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai 400710

Gurgaon
118, 1st Floor, Sushant Tower, Sec-56, Sushant LOK–II, Gurgaon 122003

Jaipur
3/305, Girdhar Marg, Malviya Nagar, Jaipur 302017

Customer satisfaction rating
7%
Complaints
1381
Responses
366
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Naaptol Online Shopping related photos (159)

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Naaptol Online Shopping Customer Care related pictures (159)

Naaptol Online Shopping Complaints & Reviews

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Naaptol — Datawind tab

 Taher Cutleriwala on Jul 26, 2016
One Very bad experience of mine ill share I bought a Ubislate Tab from Naaptol and the product was so bad that it had scratches no good battery and wht was shown tv it was nothing as such as promised so please don't buy seeing the price is 2999 but no good quality it's worst plus their service is so bad that I had ordered a calling tab AND tgey sent non calling and now when i asked for refund they say will give u cash vowcher and to buy calling tab u will have to pay more 500 s juz imagine so plz all don't buy any products...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Naaptol Online Shopping — Defective mobile supplied by naaptol /ecom express npd

 Debasis Mallik on Jul 25, 2016
Faulty (defective) mobile supplied by naaptol group when i was in hospital in rn tagore hospital the mobile receipt by our member of our house cash on delivery basis that time i was suffering heart attack and hospitalized. that time i am not able to handle the mobile and my family was busy with me as i was hospitalized. i have complaint to naaptol group several times but they are not taking any responsibility to replace to do the needful.
Details of the mobile:
Jeotex 4 sim mobile phone
Manufactured by datawind innovations private limited, j-8-1457, opposite new amritsar gt...
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol Online Shopping — Fake product

 scher31 on Jul 22, 2016
I bought the data wind calling tablet from naaptol. My order no is 24887506.
I followed the instructions in the user manual, and recharged the battery for 6 hours as per the instructions in the user manual. After 6 hours i found that the battery had not recharged at all.
In the user manual there are images that show how to connect, but the product has no such slots for connection.
I am appalled at the callousness ness of this "reputed" online shopping name naaptol.
I paid 3398 rs. For a product that does not work, i called the help line and they said they will not refund...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Naaptol Online Shopping — About Electric Insect and pest control machine

 Peeday Muos on Jul 21, 2016
I have ordered the product from NAAPTOL ... The product came with one machine defective. We replaced the order but the good product had not yet came.The customer care is saying that they dont regocnize the product......
Complaint comments  Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping — Jeo tex sim tv mobile

 rto on Jul 21, 2016
The product delieverd is not with proper working even the name of product is fake i. e. jeotex/geotex. replace the product immediately of same price of original one. either the step taken by the customer, you all fraud known that is consumer court. shame on you all working like this. we all customer unitly will do what we have to do you fraud can't imagine. (beware)...
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol Online Shopping — Disclosure of customer information

 Nareshahuja1 on Jul 11, 2016
I ordered some bed sheets in february 2016. i received a call that naaptol has completed its ten years in india and you have won a lucky draw of rs 70000 and a smart phone. the person already knew my address and asked me to handover rs 3150 to postmaster for vpp. i asked him his employ id and he reverted that same will be sent through message. yesterday a person arrived at my house demanding for rs 3150. my complaint against naptol online is that how order no., my address, my contact details are being shared....
Complaint comments  Read comments Complaint category Online Shopping

Naaptol — Unable to make rotis from the roti maker

 Shruthi_N on Jul 11, 2016
Order rotimaker from naaptol, order num :23098507. ?How ever tried, we are not able to make rotis from it. The dough doesnot spread at all. Can the money be refunded?...
Complaint comments  Read comments Complaint category Appliances

Naaptol Online Shopping — Damaged non stick frying pans

 Varun Nerwal on Jul 9, 2016
Received demaged set of nin stick fried pans.. And when i was complaining about the product.. They cut the phone call in between... Worst experience ever.. Product was orderded from naaptol online shopping... First of all parsel was two days late... They do fake promises.. Gives fake information... And on complaining they did not do anything about that... Just making fool of customers.. And they show good quality products but on delivery product is totally different... And of cheap quality......
Complaint comments  Read comments Complaint category Other

Naaptol.com, Shopping Online — Regarding refund issue

 rkashyap198311 on Jul 9, 2016
Dear sir,

We request you to please solve this matter on urgent basis.
I purchased some jewellery item from naaptol.com two months ago,
And was dissatisfied with quality of the product given by them. the same day i called the customer care to kindly refund my money as i was feeling being cheated. then came the reply from customer care, that we can't give refund amount to me and instead playing their cheap marketing skills with me. they have being delaying my matter from the lat 30 days and now they are not taking my call.
So, i request to you to kindly resolve...
Complaint comments  Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping — 112 pcs drill machine & screwdriver set combo

 Nitin140587 on Jul 9, 2016
I purchase as 08-06-2016 online naptol shopping to 112 pcs drill machine & screwdriver set combo my order no. 23135145

We used 1st time drill in my home hall making used drill machine, but i start drill machine & handle size electric spark in armature

Please check my warranty & repair item as soon as quickly

Thanks
Nitin prajapati
Mo. no. 9879105971...
Complaint comments  Read comments Complaint category Appliances

Naaptol Online Shopping — Datawind calling tablet item no.10739.

 Suhas Vaidya on Jul 4, 2016
I have order for Datawind Calling Tablet Item No.10739.

I the product is received by on 30th June (4 days back only) To my surprise the product is not as you mentioned in your advertise.
First of all its sound button is not working.
Secondly there is no camera app in this tablet.
There are no other apps as mentioned by you.
Hence as per normal terms I am returning the product within 15 days of time period. Kindly be in touch with and let me know the procedure to return the product and get back my money, as early possible.
I sending one copy to Grahak...
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol.com — Refund money issue

 Sunita Gupta a on Jul 1, 2016
Dear naaptol, I purchased a product from naaptol and I returned product back to naaptol and get assurance that I will get my money back in my account. Complain number 15891908. After having multiple time discussion about my money back regarding complain number 15891908 but I don't receive my money back in my account. Your executive forced us to provide bank detail over phone and always committed over phone that quickly they will refund our money back to our account. They said it will take few days to transfer money back to bank account. Last time I successfully able to send my bank details over...
Complaint comments  Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping — Placed one order but given twice

 kuldeep2020 on Jun 30, 2016
Sir,
We have given one order for 43 piece stainless steel storage set but unfortunately 2 parcels have been received which we did not ordered but ur employee are telling it can not be returned. We want to return this order which we have not ordered but received it. We want the return order number 24163995 and take other products. Very poor service by naptol...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Naaptol fraud

 chandan2tr on Jun 30, 2016
I had brought a 12 piece jewelry set but not even one of the set was good I'm not satisfied with ur products u people are cheating people
U people show different quality on television and delivery fake qualiwould like to vote only for flip cart in this case please don't fool people I don't want to give u people Single star what will u get by cheating people just money right but are you going to take those chested after death . U should hang ur self for cheating so many people...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Naaptol Online Shopping — Product being sold with wrong information

 Pushpendra_Singh1984 on Jun 25, 2016
Wrong information is being circulated across TV channels marking the quality and number of pieces. When asked for refund then they marked that there will be no cash refund while they only accepts cash. Not sure if tax is being paid or not.

Customer representative always gives wrong information. Not satisfied with the product but still cannot refund as they are marking to refund a voucher which could be used only in Naaptol. Isn't its insane?...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Paid but Not received Product

 tariq111 on Jun 24, 2016
I have ordered product ''Set of 3 Bajaj Majesty Duo Induction Base Cookware - Black". from naaptol website.
First they deliver faulty damaged product. When i request for return they agreed about resending the product on Phone call on 30 May 2016. complain id: 15640711

Still I have not get the product. Customer call guys telling me you have to order another product of same price or wait to resolve some issues.

Product price is : 1599.00 + 199 delivery charges....
Complaint comments  Read comments [2]Complaint category Appliances

Naaptol — Sewing machine not working

 rajeshkaliyan77 on Jun 24, 2016
I have purchased one sewing machine from naaptol company recently.It costs around Rs.2500.But from the day one itself, it is not working.It is a brand new one.I contacted the company so many times.But they are not solving the problem.They are not willing to refund the money.I have to return the product from my own expense and i have to buy some other product.But i dont want any replacement or any other product.I need my money back with compensation....
Complaint comments  Read comments Complaint category Appliances

Naaptol Online Shopping — Defective Mobile Phone

 Casunita on Jun 23, 2016
I have ordered mobile phone of uni company, but the same has many defects, mobile charge ends within 15 mins, phone gets hanged every 5 mins, no voice when making calls or receiving calls etc. On repetitive calls to naaptol for returning the product, no executive is taking interest to listen to us and just making us fool by asking again and again the problem. Need serious action against them as they have just fooled us....
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol Online Shopping — Wrong delivery but right product not received till now

 Vamsi Krishna Gadigatla on Jun 23, 2016
I have ordered intex 3g android mobile in naaptol shopping. But irecieved wrong delivery imean another product. My order number is 20422458. So i can inform to naaptol they said that return product to my naaptol. So that ican change and devivered to you. And i can return to their company on 16-04-2016 and my parcel reciept number is ca804053663in. Till now no answer to naaptol company...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Naaptol — Electric insect and pest control machine

 KUMKUM SHARMA on Jun 20, 2016
I ordered electric insect and pest control machine (Pack of 2 pcs) against said order and delivery was got in the name of ms. Rita rathi, o.9 new police line, kingsway camp, delhi.9. Product was sent with six months warranty.

Unfortunately one machine was got technically faulted within a month and as per naaptol peoples the same was returned to them vide courier no. 253513335673 on 27.5.2016.

It was assured to me that i will get my product replaced within 7 to 10 days time.

After that a consignment no. 41653879153 of aramex courier was also given to...
Complaint comments  Read comments Complaint category Electronics & Appliances

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