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Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt Ltd

Number 11, Conopus
Kabra Galaxy Star-I CHS
Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:+91 922-353-7000
 (0141) 4024376
 
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Naaptol Online Shopping Complaints & Reviews

Naaptol - Delivery issue.

User
 tkdas89 on Sep 17, 2014
My complaint no 1- Hi I am Tushar, I have an order(order no-10482041) with naaptol on the date of 02/09/2014, still now it is not been shiped/dispatched. and the expected delivery date was 06/09/2014. I have given complaint to their customer care more then 10 times, but they have not taken any action. They don't have the manner how to speak with a customer (Agent name- Ekta Gupta). I an also received a SMS from them that my product will be delivered to me by Blue dirt courier with AWB no-********435 15/06/14 06:35 PM, but still now (14/06/14 07.05 PM) it is showing to me awaiting shipment,...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - received expiry date product

User
 Sharp Photocopyservice on Sep 14, 2014
My name is Gautam kapila and I have ordered a formula 1 scratch out liquid rubbing compound & so, the product i have got is of expiry date . My order number is-10551799 and at 20:45 on 14 september 2014 I have spoked to your Mr. Vikas On your call centre number number - 09223537000 And complaint number - 7103085 . please expidite refund immediately with in 24 Hours ....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping - Delivery issue.

User
 tkdas89 on Sep 14, 2014
Hi I am Tushar, I have an order(order no-10482041) with naaptol on the date of 02/09/2014, still now it is not been shiped/dispatched. and the expected delivery date was 06/09/2014. I have given complaint to their customer care more then 10 times, but they have not taken any action. They don't have the manner how to speak with a customer (Agent name- Ekta Gupta). I an also received a SMS from them that my product will be delivered to me by Blue dirt courier with AWB no-********435 15/06/14 06:35 PM, but still now (14/06/14 07.05 PM) it is showing to me awaiting shipment, one of customer care executive...
Complaint comments Read comments [3] Complaint category Online Shopping

Naaptol Online Shopping - no refund money

User
 sarath chander on Sep 12, 2014
we ordered jewellery from naptl but we have received damaged goods. Call up and they have taken back the bk goods. more then one month we are waiting there is no reply from naaptal company. we have purchased for 3300 what happen to out money. take immediate action to get back the money...
Complaint comments Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping - Horrible experience with Naaptol Shopping

User
 veecos on Sep 9, 2014
Guys, I have bought a PNY 8000 mah Power bank from this site and the experience was downright horrible. I would have anyday paid 200 extra and got it off Flipkart/ Snapdeal. Pfb the list of complaints 1) The seller is just a random small shop store based in Nehru place, Delhi and does not believe in products in sealed packages 2) They gave me a broken charger whose switch was broken ( The entire concept of e-commerce is based on trust that the seller gives a new/untampered product ) 3) All trouble started when I wanted to send it back ( Read Naptol policy : No refunds and only if replacement...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - Defective Product never picked even after following up for last 10 days

User
 new2naaptol on Sep 9, 2014
We have bought Sewing machine which is defective and we could not stitch a very thin 10 cms plain cloth in 30 mins time due to defect in machine. Its gets stuck after 1 or 2 spindles and after repeated trials only we are able to switch it on. Hence we reached Naaptol Online Helpdesk to get it replaced or at least fixed the same machine. But now it is more than 10 days no one has come to pick up the faulty machine. We call them almost every day but we get same answer that pick up person will come to collect the faulty machine. Naaptol Helpdesk# 09223536148...
Complaint comments Read comments Complaint category Appliances

Naaptol Online Shopping - waste paper received in place of 7 dazling gorgette sarees

User
 cer460312 on Sep 8, 2014
Order No 10014955 I ordered for 7 dazling gorgette sarees and paid RS 2999/- to the postman who delivered the product. Onopening I found it contained only waste papers. complaint was lodged and refund voucher was generated. on 03.09.2014 I ordered another product. Promised to deleiver on 13.09.2014 and later on 17.09.2014 and now they say they have not despatched the product....
Complaint comments Read comments Complaint category Government Organizations

Naaptol Online Shopping - Non delivery of product and non-refund of Money

User
 Phani Ratna Singh on Sep 5, 2014
I ordered for a set of products which was not delivered to me with full satisfaction. After having failed to get a solution from Customer care I approached the CEO office which directed the customer complaint team to expedite the process. Ever since the customer care has been harassing me snot sharing any details regarding the refunds status but continuosly seeks to get more details regards to my personal bank accounts. It is very shocking how could a company ignore or delay the refund which is being monitored by CEO. Shame on Naaptol......
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - BSNL Penta Smart Ps501 Mobile not Working

User
 Senthilkumar1982 on Sep 3, 2014
I am purchase new BSNL Penta Smart Ps501 Order Number 8388439. Purchase the Product dated on 19.02.2014. This Mobile was not working. First 15 Days Mobile Speaker is not working and after 3 Months Touch is not working. The Mobile Spares in rare. So, I am complaint the product to Naaptol office. So, Please Replacement Mobile or Service My Mobile immediately. It is highly condemned and also I disappointed for your lethargic action, Hence you are requested to Change the Tablet immediately unless otherwise I will file the Court Case against the Naaptol....
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - Dress material

User
 chakardharraturi on Sep 3, 2014
I have ordered for dress material vide oder no.10466998 and received the material on 3-9-2014.On opening the packet we did not find it upto mark. The material and its printing is inferior. I hve paid rs.3000/-
I want to return this dress material. Money so spent on shopping may please be refunded to me....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Deficiency in Service

User
 SANT PRAKASH SRIVASTAVA on Sep 3, 2014
I purchased a Mini Silai Machine from on line Naptol shopping on 26.08.2014 vide order no.10364241 but from the beginning it is not giving proper stitching and on the reverse side of the cloth it giving clumsy and messy stitching. When I contacted the Noptol Customer Care, they told they had forwarded my complaint to their Technical section and that they would contact me from 24 to 48 hrs. However, I don’t know how they would resolve the problem. It would be better if Noptol also had some provision to send its technician to rectify the problem on the spot specially incase of electronic...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - cheated from u

User
 viswanadh mallik on Sep 3, 2014
i bought a one watch from naaptolu know it was not working first of all battery is dead and the belt u shown in naaptol is diffrent what i reveived in the delivery i was unhappy copletely with naaptol i bought so many products from online in various onli ne stores but this is the foisrst time i was facing issue ... really if my friends ask about naaptol definately i will give a negative feedback on you......
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol - one product two time receive and order other product

User
 yogesh8456 on Sep 2, 2014
Sir i am yogesh sharma my contect no. 08107950785 i am order naaptol to cemara pen wroth 2398 this product order no. 10325387 & this is recive me but then i am order a dyanemo cctv cemara wroth rs 3589 & this order no. Recive me by msg 1212694 & again find me a pen cemara i worred two time same product recive me but i am order diffrent product pls hlep me i will send msg by naaptol send me as a proof...
Complaint comments Read comments Complaint category Online Shopping

Naaptol - one product two time send me

User
 yogesh8456 on Sep 2, 2014
Sir i am yogesh sharma first i am order naaptol a cemara pen wroth rs 10325387 and this will recived me then i am order of 24/08/2014 ( 9:16:43 pm) wroth rs 3589 and this order no. 1212694 but this time again me send a pen cemara not find me cctv cemara pls help me sir i will send you to recive me by naaptol messages by proof...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - tablet blocked the sim

User
 kondamma on Sep 1, 2014
sir i purchased the black berry playbook from your online shopping, but the play book support 3G/4G sim cards theplay book have the micro sim card slot. i put the 3G micro sim card in the slot . the play book blocked the sim card. the error show MM#6...
Complaint comments Read comments [1] Complaint category Computers & Accessories

Naaptol Online Shopping - one product two time received me

User
 yogesh8456 on Sep 1, 2014
Sir i am order naaptol to cemara pen & this order no. 10325387 worth 2398 rs and i recive it. Then i order dyanamo wireless cctv cemara worth rs.3589 i am recive this and open box but there no cctv cemara this time again recive cemara pen and this product order no is. 1212694 . i am so worred plese help me i recive two time one product sir pls change my product my mobile no is . 08107950785...
Complaint comments Read comments [1] Complaint category Digital Cameras

Naaptol Online Shopping - Ordered Rajai from Naptol and got torn rajai

User
 inform_sonal on Sep 1, 2014
I have ordered Rajai ( blanket) from naaptol. It was worth of 2300 RS. Courier person took money and gone. Both blankets are completely torn and defective. I called for replacement. I was following for 4 weeks to replace my blankets. I didn't get my blankets ( replaced once) back. Naptol has worst services ever. Never buy anything from Naaptol....
Complaint comments Read comments [1] Complaint category Products & Services

Naaptol Online Shopping - received defective sarees returned the same for replacement

User
 rameshjayasri on Aug 30, 2014
Sir,
I have ordered ( order no. 9919924 ) nine georgetted sarees the same was delivered by the blue dart courier service( AWB no.54724001135) with defect on 28.7.2014 and the same was returned back to the Blue dart courier service on the next day 29.7.2014 itself. Moreover i have spoken over phone to your one of your naaptol service team member. he has also accepted the defect and assured that he will send another set of the same sarees ordered yet (30/8/2014) i have not received the same.
I have never experienced such a worst online shopping from your naaptol service, yet what is...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Worst Website to purchase any online stuff

User
 Jyotik on Aug 26, 2014
My father ordered a 50 pcs stainless steel set, to give a suprise. It was cash on delivery. Person who came to deliver product took 3153/-, but product value was only 2284/-. As my father was purchasing for first time, he was misleaded n paid 3153/- After that I am following with Naaptol people Since 3rd June and they jut keep on tellin somebody will call me in 24 hrs/48hrs but nobody calls. Sometime they keep my call on hold for halh-half hour and than disconnect. Its like mental torture. Even product size is misguiding, not worth the money mentioned by them and shown on tv.. I requested them...
Complaint comments Read comments Complaint category Online Shopping

Naaptol - Faulty product, no refund and return

User
 sheenusingh on Aug 22, 2014
I bought a roti maker from naaptol.com and it wasn't good enough. I received my registered complaint request on 8th august 2014 and today is 22nd august and no action has been taken. I have wasted lot of my money on follow up calls and they are very much not interested in customer....
Complaint comments Read comments Complaint category Appliances

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