Naaptol Online Shopping Logo

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt Ltd

Number 11, Conopus
Kabra Galaxy Star-I CHS
Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:+91 922-353-7000
 (0141) 4024376
 
Go to Naaptol Online Shopping:    Twitter  Facebook 

Naaptol Online Shopping Complaints & Reviews

Naaptol Online Shopping - regarding return of product due to low quality and deviation from description

User
 kavitaprem on Feb 27, 2015
I have purchased a product from Naaptol. the Product's Order ID is 13026533. I paid the cost through online transfer. The product that had been delivered to me has very low quality as compared to the descriptions. Also, there are deviations between actual delivered product and the descriptions. I had called naaptol customer care around 10 times to tell me the process for returning the item and get the refund. But to my surprise, they told me each time that I would get a call within 24 hours and then I would be informed about the whole process. I never got that call. I got fed up of calling and re...
Complaint comments Read comments Complaint category Home & Garden

Naaptol Online Shopping - Status against Complaint

User
 susmitadas on Feb 25, 2015
We have received a set of necklaces against order no - 13018410, but few of the material are found defective and lodged a complaint. The Complaint no is 8916912, but till date we have not yet received any confirmation or further step to be taken for it.


Please let us know the status soon


Thanks & Regards


Susmita Das


Ph - +91 9332976946...
Complaint comments Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping - Refund not initiated

User
 riteshsoni82 on Feb 24, 2015
Hi, my order number is 10703032. I had cancelled the order as was not happy with the quality and the product was returned. I asked for the refund and not the vouchers. I have also provided the bank details to naaptol. But its been more than 3 months they have not taked any action. Could you please look into this issye? Regards, Ritesh...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - order no. 13083286

User
 p_)Amit on Feb 23, 2015
I have ordered and paid for item on 14 Feb, till date I have not received any product though I have paid, In between I called customer care executive, he told me, naaptol can not ship the product to Pune, requested change address, mean time he sent another order to me with COD option, I returned the same as I already paid for it. Now I want to cancel my order, but they are saying no. kindly help...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - low quality product delivered on payment of cash

User
 PramodRath on Feb 22, 2015
I made order to Naptool vide order no.12998901 and got product item no.id.9772 on payment of cash Rs.1298/ on 11th Feb and on opening of the packet, I found that the product was very poor quality and was not worth of its price. Just after one hour of receipt of the packet, I made complain for reverse back of the product and to refund my cash back over telephone to the company. I was assured for immediate action but there was no respond .On my repeated telephonic requests, the company provided me the phone number of one Aramex courier with A/C no.50614601 and pick up no.G 147143 on 14 th Feb and...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Not Given Refund

User
 Nikkkk on Feb 21, 2015
I have brought one Mini Silai Machine, but it doesn't work, then I called to customer care, he told me to refund my product and I will get my Coupon Voucher worth my product price, after refunding I got the coupon no, Now when I was ordering a mobile my transaction failed, then I cancelled the order, when I am trying to reorder that mobile it says coupon invalid, then again I called to customer care he told within 24 hrs my problem will be solved and he will call me, but he didn't call. Again i am calling he is saying that my problem will be solved in 24 hrs and he will call me, but he didn't call....
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - defective prodect mobile vb x9 ( against order no.13178270 dated 18/02/2015

User
 sanju24 on Feb 20, 2015
Respected Sir/ Madam, I want to inform you that I placed a order no. 13178270 on dated 18/02/2015 a mobile model vb x9 and received on dated 19/02/2015 but when I see this phone after back in my office and start this mobile the mobile is not working properly mobile screen touch is not work properly and mobile battery back up is not more then 20 minute I call in the head office on .09222285000 and told him about my complaint and request to return back the mobile but the mobile attendant give not sufficient answer to me and says technician call you after 48 hour. Company gave within one week return...
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - Received Damage Car Jack Combo

User
 Yasar_smy on Feb 18, 2015
My Self Shaikh Yasar and we had ordered car Jack Combo online naaptol, ordered no. is 12917356 and received on 6th Feb. but unfortunately material what we had received was in non-working condition. We also called to customer care but no one responded....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping - Not refunding money

User
 Rashmi Sharma bhardwaj on Feb 16, 2015
Hi sir, I received my product from naaptol one month back which was defected. Their courier service aramex received that parsol on 4 th February but till now they did not handover that parsol to naaptol and whenever I asked them they said that courier number you received from courier guy that is wrong and we are not able to track that delivery . Sir, please do something because they had took 1800 Rls for that product and I was asking about my money back. Please take strong action against them so that I can get my money back. My order no. Is 12684099....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - defective product

User
 raminigurini61@gmail.com on Feb 15, 2015
order number 12601754 was delivered to us on21st of jan and as it was a defective product and the table mate had no cup holder therefore we filed a complaint agianst it and it was replaced by the authorty on th 10th of february . but the tablemate again is a defective product, it doest have a cup holder also. so plz refund the money or give us a proper, perfect, quality product!...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Not arranging reverse pick up from past 3 months

User
 udhayk on Feb 15, 2015
Placed an order 11990010 on 08-Dec-2014.But when it got delivered, i found that t-shirt size is not correct. So i made a online complaint through naaptol site only. Raised complaint of reverse pick up not have done and still not arranged after 3 months despite calling again and again, and they mentioned in complaint id-8209026 on 18th Dec 2014 that complaint has been successfully resolved. Again made a complaint at the customer care executive on Jan 2015 that please arrange a reverse pick up but they registered complaint but later after two weeks i come to know that that complaint was also closed...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Payment of order 12939887

User
 manojshukla253 on Feb 10, 2015
I make a payment for order 12939887 dated 04/02/2015 by the mobikwik wallet the amount debit from wallet but order not conformed.I complain mobikwik costumer care he said the payment is sussesfull transfer that end. and naaptol costumer care said that amount not reach them but I make that payment where is that money.conform that order or refund that money....
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - not received payment we send your goods defective goods

User
 Sam Lovely on Feb 9, 2015
Shipment Details Shipment Summary Shipment Number: 3753297656 Pickup Date 12/03/2014 Shipper Reference Current Status: Delivered Delivered on: 12/19/2014 10:28:00 AM Delivered to: stamp For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+91 (422) 33003300, destination office at: +91 (124) 33003300 Time values are local to the service area in which the shipment checkpoint is recorded. Shipment History Location Date Activity Rithala, India 12/19/2014 10:28:00 AM Delivered - stamp BIJWASAN,...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - system is completely dead

User
 tpsc on Feb 9, 2015
Sir, i have purchased a datawind 7C+ through order no 12707670, i have received the system on 24-01-2015, from the date of delivery the system is completely dead, i made several complaints to the customer care but they are not giving the proper response, i am not satisfied with the system please replace the system with the new one, for replacing the system the customer support told me to return the system with our own expenses and the expenses incurred would be remitted in my bank account, please give me the conformation regarding this issue my mail to my mail id ajai6f@yahoo.com and my mobile number...
Complaint comments Read comments Complaint category Laptops / Notebooks

Naaptol Online Shopping - return order and credit money in my account

User
 Er Antriksh on Feb 7, 2015
my order number Order ID : 12917468 Product : Davie Jones Full Sleeves Faux Leather Jacket For Men _JKT02 - Tan JKT02 Seller Name : The Gallardo i have receive my order and i am not satisfied with it . i want to return it back to you . kindly send your courier man to receive this order back and i dont want to place any other order. i want money back in my account...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Datawind Tablet 7C+ Probelm

User
 nadim kahtar on Feb 5, 2015
Dear Sir I have received a Datawind Tablet 7C+ on 27.01.2015.My order No. is 12745819.There is a multiple problem in Tablet like Sound, Video and Camera quality is very bad.Same day, I have raise a complain to refund or exchange this due to issue But I didn't got any solution.Everytime They transfer the call to another team like Costomer care to Technical Team to Audit Team But still not got any proper team or Helpdesk. Call id-8694445 (Date-28.01.2015) and 8788159 (Date-04.02.2015). Consumer Reference No:-568929 (Complain to Consumer for not supporting). Regards Nadim Akhtar 9099902804 Address:-216...
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol Online Shopping - fake commitment

User
 boby khan on Feb 5, 2015
Dear sir CEO, about this moblie your executive words are it will not hang but from 1st day there is same problem i facing please change it i have purchased your this mobile from naaptol and it it is not showing 3g network also please change it order no - 12795906 Address - House no. 70 Nezam Nagar unpertiya Udhana surat Gujarat 394210 Regard Md Asraf Ali Mo. - 7778892700, 9953738186...
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol - defactive product

User
 reshmasurve on Feb 4, 2015
I am reshma surve behalf of rajendra baburao surve. My father purchased new mobile phone from naaptol : Order no: Order no- 11957380, product- vox 4 sim touch & type dual camera mobile cum camcorder- dv 10, sold by: Alpha radio . This product is not at all working properly as per commitment of company by advertisement. And call center at the time of porches. We already launched complaint to company for same. But they are not at all interested to solve problem. Company mail as stating that they will pick up product from home for service in 7 working days but not one visit...
Complaint comments Read comments Complaint category Mobile Service Providers

Naaptol Online Shopping - Defective product and rude behavior from cusotmer care representatives

User
 shekarnee1 on Feb 4, 2015
I have purchased a vacuum cleaner in Dec. 2014 and as it was defective, I returned it and got a confirmation plus assurance that the amount would be credited in my Bank account for which all the details were taken mid of Jan. 2015. Even after calling them so many times, I receive the same story which is that it is UNDER PROCESS. I have even sent an email to the CEO but am yet to receive a response in this regard. Whenever my wife used to call to do the follow ups, the cust. care. reps. used to ask her to speak only in HINDI and when she insisted that they need to speak in English, immediately...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Product Not Delivered

User
 dibydoc on Jan 31, 2015
I ordered 3 shirts combo from Naaptol on 21st January, 2015 by paying the full amount of Rs 1698 by Net Banking. Order No: 12690178. Naaptol sent me an SMS on my mobile +919432245948 that the product would be delivered on 26 th January. But it has not been delivered till today. I called customer care, but they are not giving any satisfactory response. Please deliver the product immediately or REFUND my money. Dibyendu Chakraborty dibydoc@yahoo.com +919432245948...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Share this page with others

  
  

Recently Discussed

2 days ago
Naaptol
Need to cancel my order
13 days ago
Naaptol.com
Regarding mini silai machine
24 days ago
Naaptol
Service is very poor
29 days ago
Naaptol Online Shopping
Product Not Delivered
Naaptol.com
Product not received