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Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt Ltd

Number 11, Conopus
Kabra Galaxy Star-I CHS
Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:+91 922-353-7000
 (0141) 4024376
 
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Naaptol Online Shopping Complaints & Reviews

Naaptol Online Shopping - Payback points not being returned for incomplete order, no reverse pick up for faulty item

User
 Madhuri Kulkarni on Apr 11, 2014
I placed order #8698032 on 24th March to redeem my payback points but order could not complete due to network issue while paying for the remaining amount by credit card. My payback points were already redeemed. Its been 17 days and those points are still not back in my account. They had earlier replied saying, points will be back in 3-4 days, later said it might take 10 days. Neither payback nor Naaptol are replying or calling back to follow up on this. I had also informed saying points are expiring on 31st March so it would be good if they can revert back those so that I can redeem them again but...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Naaptol - about order cancellation

User
 bony1989 on Apr 9, 2014
i was just visiting naaptol website and some one call me from naaptol (911206614600) and forced me to make an order on phone to get delivery...on that time i was just shocked in that process and give order but after viewing some website i saw that naaptol taking 3 times greater money from me on that product..so i want to cancel it totally.....
Complaint comments Read comments [2] Complaint category Jewelry & Watches

Naaptol Online Shopping - Wespro mini laptop not working

User
 gayathribalaji on Apr 9, 2014
NAAPTOL ORDER NO 7897117
Deliver date :23.12.2013
Invocie No: 846070/H/0041973/2013-14
Consignment note / courier receipt No:40187407326.
Amount :6999
Product :Wespro camera Mini Laptop with wi-fi connectivity + free optical mouse.
Problem : Not working mini laptop. I call then send courier mumbai address :
Wespro digital pvt ltd,
6, Ground floor,
Hind service Industrial estate,
off.veer savarkar road,
shivaji park, dadar (W)
Mumbai - 400028.

receive the mini laptop this company but no call
Complaint comments Read comments Complaint category Laptops / Notebooks

Naaptol Online Shopping - Mini Silai Machine is not working

User
 Kosanu on Apr 6, 2014
I brought Mini Silai Machine a month back through Naaptol which I feel is absolute waste of my money. I called the Naaptol helpline and requested for replacement of the piece with a new unit but it was repaired instead. Even after that it is not working. Since one month, I'm trying with different means of sources available in the Internet(Demos).I also requested for demonstration or instructions to the Customer Care Representative, but there is no use, they simply suggested to follow the Manual which is not at all clear. There is no point in keeping this product as it is not working, now its just...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Naaptol Online Shopping - Neither refunding my money nor redeeming their Cash Voucher

User
 amit.kumar00177 on Apr 1, 2014
HI, I am really frustrated with how Naaptol is dealing with me. First they did not gave me my cash back even after returning the defective product delivered to me. Instead forced me to take a Cash Voucher even after committing for cash refund and then when I try to redeem the Cash Voucher, it is not allowing me to do so. Even after raising several complaints my issue is not resolved. Please help to get my money refunded or get the new products selected by me delivered to my address. Amit Kumar...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping - Non receipt of Order No 8646210

User
 BSF on Mar 29, 2014
Two Davidson Sun Glasses ordered for Rs 696 but only one sun glass received another one not yet received but payment for the both has already paid . Customer care approached and lodge complaint on 24 Mar 2014 but there is no response about the order....
Complaint comments Read comments Complaint category Products & Services

Naaptol.com - Non-delivery, Non-communication and non-existent customer service - twice

User
 ferrariace on Mar 29, 2014
I fell for their ruse twice - which is to probably give attractive discounts and get orders in (probably to show as sales in their accounts book for some quarter ending accounting purpose) & then cancel the order 10 days later without any communication. I have today cancelled the second order out of sheer frustration after waiting for one week after a lot of vague and evasive updates from their side. Please read the trail mail below (Start reading from bottom) for an example of the worst customer service ever.


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Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Wrong parcel sent & no written response from Naaptol team

User
 Asma Guri on Mar 27, 2014
Respected Sir,

I had order D&Y Embroidered Chikankari Cotton Kurti + Stylish Fashion Jewellery
(Pack of 4) CHK019-20-21-22-505-542 & order no-8414272 on NAAPTOL dated on 22/02/2012, but
Three time received to me wrong parcel.First time received to me E-TABLE (27/02/2014), second time (14/03/2014) wrong Cotton Kurti without Stylish Fashion Jewellery, Third time (27/03/2014) same parcel received & already that parcel cash paid to NAAPTOL but every time received to me wrong parcel & not received write responded & NAAPTOL customer...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - Sending Faulty Product

User
 Jayadish on Mar 26, 2014
Dear, Sir/ Madam, I purchased Sofa cum bed of order number 8405682. After receiving on 26th feb 2014.I found some leakage at one part (middle part) of the sofa. I registered an complaint regarding this to naaptol team complaint Number: - 5802016.Technical team suggested me to trace the hole by wet cloth, I tried it but I cannot find the leakage even with soap water. Hence I send the product back for replacement after 24 days of continuous follow up I received the replacement on 24th march 2014.I WAS SHOCKED after opening the pack. 1. Bed is completely dust paint marks, foot prints etc showing...
Complaint comments Read comments Complaint category Online Shopping

Naaptol.com - get low cost product

User
 jayasudha loganathan on Mar 22, 2014
2 months back i ordered a handy juicer rs.699+100(shifting charge) totally i pay rs.799.but i got only 299 rupees p roduct already i bought a mini sewing machine .i was satisfied with your product .but this time iwas cheated by you.i really disappointed...
Complaint comments Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping Pvt Ltd - Replacement Tablet or Refund

User
 highway on Mar 20, 2014
Sir, I am purchase new XElectron GSM SIM Calling Tablet (WS777) Order Number 8480304. Purchase the Product dated on 06.03.2014. This Tablet was not working. Tablet & Charger is not working. Totally this Tablet was Old. I am complaint the product to Naaptol office. So, Please Replacement Tablet or Refund my payment immediately. It is highly condemned and also I disappointed for your lethargic action, Hence you are requested to Change the Tablet immediately unless otherwise I will file the Court Case against the Naaptol. I am return the product to Naaptol office Booking of Blue Dart Express...
Complaint comments Read comments Complaint category Laptops / Notebooks

Naaptol Online Shopping - phone not working properly as per phone features

User
 min1981 on Mar 20, 2014
Dear sir, i, Mintu das purchase one mobile brand Devanate Bladge D506 on the date of 22/02/2014 but this phone not working properly very often hanging all operation of the mobile. Please do the needful. i hope yuo will co-operate with me invoice Number: 846249/DL/0000730/2013-14 Dt. 22.02.2014 thanking you, Mintu Das...
Complaint comments Read comments Complaint category Mobile Handsets

Naaptol - Refund of Order No.8475738

User
 ritesh bhole on Mar 20, 2014
Purchase Utsav 1 Gram Gold Plated 13 Jewellery Set by tele-shopping on 1st March 2014, which was received defective & dusty (old one) on 4th March 2014. Also inform the same on 5th March 2014, Naaptol Team said that will send you replacement & arrange reverse pickup. So will call aramex courier for pickup on 6th March 2014 but aramex person is coming on 13th of March to collect pickup. So due to lot of delay and defective & old material. I want my refund. Kindly help of refund....
Complaint comments Read comments Complaint category Jewelry & Watches

Naaptol Online Shopping - stay away from this company

User
 Gokul Prakash on Mar 20, 2014
i have ordered seven kotta saree parcel at the date of 26/12/2013. but i have receive an empty parcel and then i have to complaint naaptol team and also return that parcel to naaptol team. till now they are not proceed my complaint. when ever i call to customer care, they are not responced correctly. there are three more months are gone but they are not refund my money.

NAAPTOL IS ONLY ONE MOST FRAUDEST COMPANY IN INDIA....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping - no delivery of product

User
 soni deepak on Mar 19, 2014
dear sir, i have purches bsnl penta phone pf 300 order no.8608889 from naaptol. naaptol cod method avabile pin no 473226. but product deliverd away from 35 km guna via bluedirt compny, while at product booking time requst only indian post avabile 473226 location, sir this is a 2nd order ist order pick up to guna . i have no time for product recive .sir i have comlent custmore care but are not satisftroy answer, in the future more product book but delivry is poor so i am not satisfy naptol service thnk u...
Complaint comments Read comments Complaint category Telecommunications

Naaptol - Need to cancel my order

User
 நவநீத குமார் on Mar 17, 2014
Dear Sir/Madam
I have ordered PUREIT water purifier on (13/03/2014 Friday) And on
Sunday I called to customer support to cancel my order.They said we are
taking your complaint and cancelling the order. And also i wrote to
support@naaptol.com to cancel my order. But they replied as the product
is shipped already on (17th march 2014). Again i have called to customer
service number. They saying as product is not yet shipped and it was
with vendor. To whom I can believe. Finally i need my order should be
cancelled.
Order No : 8600098
Complaint comments Read comments Complaint category Water Heaters & Geysers

Naaptol.com - Fraud Offer Against Order No.856718

User
 Owdhwal on Mar 13, 2014
Dear Sir/Madam, I have ordered Black Berry-9300 dated on 10/03/2014 order no. 8567189 thru website NAAPTOL.COM. Order has been placed and stock available for product. I have also pay the amount and confirmation received that Order will be received in next 2-3 days. I am tracing the status of dispatch, customer care executive told that your order has been rejected due to non-availability of product at merchant level. Why order has been rejected if stock available during purchase. This is not acceptable. When I pay in advance so there is no chance of rejecting the order. So Please take some necessary...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Naaptol - Products not shipped

User
 washim.tutul@gmail.com on Mar 11, 2014
I buy a 16GB Kingstone pendrive through online shopping via naaptol.com on 21/02/2014. The order ID of the product is 8404941. But I did not get that product. Then I complained to naaptol (complain no - 5831568) but they did dot give any solution. Please help me....
Complaint comments Read comments Complaint category Online Shopping

Naaptol - Fraud

User
 ibne on Mar 5, 2014
Name-Md Ibnesina Order No-8079110 Mobile No-9733710134 I buy bsnl penta ps501..from naaptol. It was a defective product...and i tell it to naaptol customer when see it. They told me to sent this product and they give me refund, they take my bank details and check holder name.I have record this. I sent this and it delivered to naaptol to 12.2.2014 But still i don't get my money...i call many more time Customer care but not solve. They tell wait 48 hour every time and now 32 days left. I feel really bad. I buy this from my Pocket money. Please help sir. My Addresh Vill-Dakshin Nagar Po-Juginda,...
Complaint comments Read comments Complaint category Online Shopping

Naaptol Online Shopping - Product not received

User
 Murali_Axisbank on Mar 4, 2014
I have ordered 2 microwave oven on 22nd-feb'14 and my order no is 8414269. But i have not recieved my product till today. When i checked with customer care peoples, each person confirming different things, one person confirmed me bluedart courier tracking no and telling the product has been dispatched on 23rd itself. Now another person is confirming it has not dispatched yet and it will reach another 7 working days. I was very much dissatisfied and frustrated about the service offered by your company. More than 10 working days gone, still am waiting for the product....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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