[Resolved] Naaptol — Defective piece of 16GB SPY Pen delivered

SVHPrasad

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Subject: Returning the Defective piece of Spy pen-16GB.
Ref : My Order No: 1124010 dtd 17/12/10. Rs 1749/- Paid.

Dear Sir,

I have received the item as per my order referred above on 20/12/10.

Upon checking the item I found that the camera is recording upside down and the voice is not clear . So It needs to be replaced immediately.

Pl also note that there was no CD/Catalog for the item and neither there were any operation instructions.

As per the instructions received from the customer care office, I am sending this item to your address for your doing the needful n to replace it immediately with a correct product and dispatch it along with warrantee card/CD/User Manuel..

Thank you.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

dilip kumar sharma

from Bhubaneshwar, Odisha

spypen — defective piece

Pleasure refer my order ava[protected] date - 27/7/09 invoice no x047 of ava merchandising solutiom pvt.ltd delhi. The order spy pen received by me is defective & inspict of several telephonic complains msg ava merchandising solution pvt.ltd is not replacing the defective spy pen set which is clearly cheating.
plz take notice that if the pen not replace with in seven days. There will be no alternative for me to take the help of loaw & I will file a case in consumer court. this is for your information.

biswajit.rath

from Bhubaneshwar, Odisha

16 gb spy pen — defective piece not replaced

Sir,
I had ordered a 16 GB Spy pen camera from NAAPTOL. The product was delivered on "cash on delivery" terms. I was supposed to pay before opening the consignment thus giving me no chance to verify the product. The product was found defective. I called up NAAPTOL and they SMSed me the address to courier back and the courier agency who would carry it without charging me. The said courier agency didnot recveive without charges. I called up NAAPTOL, they confirmed me & told to visit after 24 hours. This happened 3 times over a period of 7 days and then I had to courier it back at my cost. Its 10 days by now and there are no information of the same. They have no idea when called up on their provided nos. All mails are remaining uresponded.

Kindly help

Biswajit Rath
[protected]