Naaptol — used mobile not refunding price

Address:

Bangalore, Karnataka

i ordered for blackberry storm 1 from naptool, i received the product on[protected] and it was a used product, so i sent it back to their warehouse in bombay as their instruction, but so far i have not received any comunication from them i also sent the P O D copy ( scan) to them, but still the price of the product is not refunded to me,,
order no.2894528
email; [protected]@yahoo.com,
please help