[Resolved] Naaptol.com / Boss Ephone 3300 — No product / technical support | |||
I had ordered for an boss ephone 3300 thru naaptol.com on 30th jan vide order no - 161621 which was received by me on 8-9 feb2010, quite on time as commited. As the product carries the 6 month warranty, found the battery is not functioning for more than 2-3 minutes. The complaintes was launched by phone on 24th feb 2010 and was promised to deliver the new battery by next 7 days, but no reply till 22nd march 2010 The complaint was launched again on 22nd march thru phone and mail, the mail was read and receipt by amit kaushik and deepika yadav. It's again 7 days has passed but no reply has been receivced. Beyond the battery problem, had requested for compitable pc suite for the same phone in order take backups for important infomation of phone book & messages etc. But all in wate basket. Request you to please help the ephone users to get proper support in regard to technical and product Regards Vinay girotra Was this information helpful? | |||
Feb 22, 2017 Complaint marked as Resolved Verified Support Jun 03, 2010 Naaptol Online Shopping Customer Care's response Dear Customer, Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint. You can also reach us at our customer care number i.e. [protected]. Thanking you in anticipation. Regards, Naaptol Customer Care. | |||
 8 Comments | |||
Comments
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.
Thank you.
Naaptol Customer Care.
Thank you.
Naaptol Customer Care.
i have boss ephone3300,
and
i want to pc suite for this phone,
how can i get this, plz help me.
and
i want to pc suite for this phone,
how can i get this, plz help me.
Naaptol.com / Boss Ephone 3300 — Faulty mobile phone delivered
The Company Naaptol has been advertising regularly in leading newspapers like the Times of India. After seeing their advertisement I placed a order for a BOSS 3300 ephone for Rs.3999 + shipping charges Rs.200. Received the delivery of the phone on 17th May'10. The ad promised items worth Rs.2000. But the worst part is the phone does not work at all. The warranty period is 6 months and the warranty card sent by them has been stamped January 2010 although phone has been purchased in May 2010. That is outright cheating. Besides instead of earphone, there are 2 pairs o[censored]SB cables. The TF card reader also does not work at all. The battery does not get charged at all. The ad boasts of good stantby and talktime. None of these features are present in the phone. There is no option of setting the country in which u are located. The countrys displayed do not have India at all.On registering complaint with Naaptol, they want the phone to be couriered back to them. They say dealer will not accept hand delivery. Thats another way of cheating another Rs.200. They dont talk about refund at all, even 50%. They seem to have cheated a number of clients. They need to be taken to the consumer court.
THANKS FOR WRITING THIS COMPLAINT AGAINST NAAPTOL FOR e3300 BOSS MOBILE... AS I HAVE GOT SAME EXPERIENCE.. MY MOBILE IS ALSO NOT GETTING CHARGED AT ALL... EVEN AFTER SEVERAL COMPLAINTS - COMPLAINT NO 133476 & 133513.. I HAVE STILL NOT GOT THE BATTERY REPLACEMENT AND ALSO EVEN THOUGH I PAID THRU CREDIT CARD ON 3RD MAY.. I HAVE NOT YET GOT MY FREE WATCH TILL TODAY(4 JUNE 2010)... EVEN AFTER SEVERAL REQUESTS ON PHONE NO. [protected]... THEY HAD DELIVERED THE MOBILE ONLY ON 21ST MAY ..AS THE BOOKLET SUGGESTED I WAITED TILL BATTERY GOT FULLY SWITCHED OFF ON 24TH MAY AND THEN PUT IT TO RECHARGE FOR 3 HOURS AS WRITEN BUT IT DID NOT GET CHARGED AT ALL SO ON 25TH MAY MORNING I HAD COMPLAINED WITH NAAPTOL..THE EXECUTIVE TOLD ME TO TRY THE DATA CABLE TO CHARGE SO TRIED THAT AS WELL FOR 3 HOURS, STILL IT DID NOT GET CHARGED. IMMIDIATELY I INFORMED NAAPTOL ABOUT THIS AND THEY CONFIRMED TO SEND ME THE REPLACEMENT FOR BATTERY(IN 7 DAYS ON 25TH MAY)... BUT ...EVEN THOUGH ITS ALREADY 4TH JUNE TODAY I HAVE NOT GOT IT...ITS MORE THAN A MONTH AND I WANT MY MONEY BACK NOW... PLS NOBODY EVER BUY FROM NAAPTOL..PLS...my order number is 357843 - my mobile number is [protected]...
third class prodect
Delivering Products
I Have Purchased a product ID:11244522 It is too late and now showing in naptol website that it is delivered but actually i didn't get my Product.Tell me what will i doCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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I purchase one boss try sim 633 mobile phone by ordered on dated 03/02/2010. From the time I purchased this phone after one week .it was not working properly like 1.its key pad was not working 2.it I having signal problem 3. Voice quality is very poor 4.if I want by name search phone book start from beginning.5 picture quality of its camera is worse. Regarding this I already made a two complaints on naaptol helpline they give me two no.51243, 52471,
Sir my phone is under warranty period as your helpline said to me that I currier my cell to Mumbai service center its not possible for me because its half of its total wrath. Sir I am totally suffered with your services, so, please pick my cell phone from my house to your service centre or reimbursement my money because I am fad up with naaptol servise . . My details are given below :
Order No. : 161001
Product Name : Boss try sim 633
In voice No. : 886690
sir my Request you to please help the naaptol users to get proper support in regard to Technical and Product
Regards
arun kanojia