| Address: | Mumbai Suburban, Maharashtra |
This is with reference to an offer from naaptol.com in Mumbai mirror last month through which i had ordered a blackberry tour 9630. The advertisement and naaptols customer service assured lot in terms of deliverables but after the delivery the case is something else.
To start with as per commitment the courier also should had a pouch included in the offer but the pouch was never delivered that just the start of a sad story
The device delivered was verizon device whose code had been cracked by them in India and has problems e.g. it doesnt have browser settings (then y the hell do you require a black berry). On taking up the matter with the mobile operator i came to know that its a handset problem as although the mobile operator has activated the services the handset is not registering on their servers. I was also informed that they have received a lot of complaints about verizon handset blackberry.
When i get in touch with the customer care to register a complain they are act as weird as they can and instead of solving my problem agree to the fact that they have goofed up. So they will provide me service and help me trouble shoot it....how....I need to go and courier the handset to them for which they say it reach in 7 days even if you send it from BlueDart, post the receipt they will take 15 days to figure out that they can send a new instrument or not and there is no guarantee that the new instrument will be a proper one.
I was amazed and shocked with the quality of the call center professionals they have hired, they cant speak courtesy in Hindi or English. Naaptol has proved that it a company into cheating people and vanishing away with consumers hard earned money.
I had also put an online query on which the is no revert from the company. Request all consumers to stay away from their offer which they are using as a fleecing mechanism and take serious action against them. Was this information helpful? | 
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