On 5th May 2013 I placed an order[protected] for buying "Samsung ECS-K1E1BEGINU Galaxy Note Vehicle DOCK". In the process I opted for "Credit Card" as my payment mode and "Payback points" for discount. Web Page took me to payback authorization page. Once I cleared my payback points authorization the page reverted back to Naaptol website and the payment mode was withdrawn from Credit Card to Cash on Delivery which I never opted for. The reason for opting a credit card was to gift the product to my wife to cheer her up as she was feeling sad on some matters, and I dint want her to pay for the product when it comes for delivery and I dint want her to know about the transaction until it arrives.
I immediately called the Naaptol customer care and informed them about the issue. Deepak Moll who took my call informed me that the order has been cancelled and I can opt for a fresh order by selecting Credit Card as my option. However about my Payback points he informed me that it may take 4 to 6 working days for the points to reverse back to my payback account.
But on 10 I received a call from Naaptol's delivery person to confirm the address as I had already cancelled the order I informed the person called that the order was cancelled and I will not be able to receive the product as the payment more is cash on delivery and I wont be there at home to pick the product.
Immediately I called them and told them that I have received a call from your delivery team on the order which I have cancelled with Deepak Moll and to check my payback points reversion status. But as I was not getting proper response from there customer care call handlers (Saurab and Prem Prakash) I thought of escalating the issue to their support staff. I emailed the issue to [protected]@naaptol.com and Smitha called me back to inquire about the issue. I narrated the story to her and she told me that she will get the issue resolved in 4 working days.
I kept my mail conversation with her for each deadline she asked for but without any results. She kept asking for more days without giving any proper reasons. She always writes that the product is not returned by the vendor to whom I have deny the product.
It has been a month and still I have not received my payback points worth of 1592, which I have consolidated with my own effort, spending and as a reward. Was this information helpful? | 
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