Naaptol — Undelivered Pen Camera

Address:

Delhi

I had purchased a camera pen from Naaptol in August, 2010. It arrived, but defective in early September. I paid for the delivery and then returned it back for a replacement. Despite multiple reminders, and promises from the CEO level, still not received a replacement. Here is their last email:

fromSupport <[protected]@naaptol.com>
toNaresh Sehgal <[protected]@gmail.com>

ccjignesh.[protected]@naaptol.com,
girija.[protected]@naaptol.com

dateMon, Oct 25, 2010 at 1:05 AM
subjectOrder # 715037

hide details 10/25/10

Dear Mr.Sehgal,

Please accept our sincere apologies for the inconvenience.

As per confirmation from the concern vendor the product will be dispatching
today itself.

Regards,
Ronak Samani.
CRM.

-----Original Message-----
From: Naresh Sehgal [mailto:[protected]@gmail.com]
Sent: Sunday, October 24, 2010 10:17 PM
To: CEO; [protected]@naaptol.com; murugan.[protected]@naaptol.com
Cc: Naresh Sehgal
Subject: Re: Defective Pen

Dear Manu, it has been >3 weeks and I've not received any updated
about order# 715037.

Can someone from your side please follow-up on the expected date for
its delivery. If this will be past the month of October, I will need
to give a new address for its return, which is B-1/36, Hauz-Khas, New
Delhi-110016.

thanks,

naresh