Mail to given id [protected]@naaptol.com got bounced.
Subject : Complaint Id : 365056 Order No. : 759488
Sir,
This was my first deal (perhaps last) with Napptol, and I had pretty bad experience with it.
In September first week I order a product which I received with lots of defects.
I returned it back for replacement.
In last week of September, Naaptol returned me same product as it was with same defects.
In last week of October, I returned it again for refund.
Since then I have not received my money back (ie more than 2.5 months).
When I call your customer care, they assured me that I will get refund and a call from finance with SLA time of 15 days.
when I didn't get either my refund or call.
Then again I called customer care and I waited for 15 days and didn't any response again.
This was repeated 4 times.
Now for last 10 days, I am calling on daily basis, and getting assurance of a call from finance on same day.
Even one of the executive was saying that I personally went to finance department, your cheque is ready to deliver.
But now as I am fedup completely of these false assurities,
today I called your customer care (at around 12:7pm) to escalate the issue to senior management.
The call was about half an hour, the executive (Darshna - as she echoed her name) gave the same false assurity,
then I asked her that I want escalation and was insisting to transfer the call to her senior.
But she was denieing to do that (even 2 times she tried to end the call by saying "aapka din shubh ho").
and finally after at least 26 minutes she somehow got ready to forward my call to her senior (perhaps Mohinder).
Now, I was insisting to the guy to escalate the issue to senior management, but he straightaway cut my call.
So, this was the story. Now, please do the needful.
Regards,
Nem Kumar Jain
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Locked Blackberry sold to me
Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones
I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.