Naaptol — Regarding Order # 1320899

Address:

Maharashtra

Hi ,
I had purchased a new Blackberry 8830 on 11 feb 2011, within 2 days i went defective with issues like , menu key not working , phone not booting up , & unable to hear the recieve call properly (sound problem).
i spoke with the customer care , they helped me in informing guiding to the service centre for it , as i was in pune i have to ship the handset back to them to ARAMEX india pvt 12A lower parel , on 24th feb .(recipet number -[protected])

After 2 weeks on 15th march 2011 i recived it back from courier but when i opened it and cehcked it within 2 hrs , the menu key had same issue .seems like the issue was not fixed , not even the software was not changed not and hardware changes done to fix that issue. i spoke with the customer case they informed me to again sent it back . i would be sending it back but i have not used this new handset fora week also and had to sent it twice to the service centre.

A kind request either they should replace it or change the hardware or something .

Kindly look into it.

Regards,
Dr .Rakesh