NAAPTOL

2 Reviews

Rahul Mauerya on Jul 25, 2012

Naaptol is fraud

Order No. 3697795
Rahul Mauerya
8860180668
rahul.mauerya@gmail.com

I bought a HTC EVO 4G CDMA Mobile from Naaptol.com online and that was not working properly so i complaint to naaptol. they told me that please send it on our office address and you will get a new mobile or refund whatever you want. i sent that mobile to naaptol.
After few days i called to naaptol customer care and the told me please send POD and after received POD you will get your refund within 21 days.
Still I am calling to them and they always says that we don't have any record about your refund i am sending your refund request please wait, you will inordinately give you refund. they also accept that we got your POD on 19th June, 2012.
Please help me to receive my refund from naaptol.
My Order no is 3697795.

1 Comment

Comments

Jul 26, 2012 by

Naaptol_Support

Dear customer,

as per our telephonic conversation you said that you have sent product at our warehouse address for replacement.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint ID 2728843 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at care1@voxmobiles.Com & care2@voxmobiles.Com.

Please be assured of complete & satisfactory resolution.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.