[Resolved]  Naaptol — Not as per specification

Address:

Karnataka

With respect to the above subject, I would like to bring a few points for your kind notice in connection with my order no. 6206453 - All Season Portable Rechargeable Fan with Powerful LED Light ordered on 26.03.2013.

1. The product is received in a damaged condition on 05.04.2013 vide Department of Posts. The battery on the backside of the fan is broken and connection wires are cut.

2. The size of the fan is just 29 cms in length and 18 cms in breadth which is not specified in description at naaptol. If it is such a mini fan, you would have described on naaptol like that only. How could you display such a bigger image without mentioning its actual size and make people believe it’s a larger one?

3. On naaptol there is a mention of thermostat control and the user can use warm, cool or hot air depending upon the room temperature and all. There is no such option in the product. How can you display such things and cheat people of the features that is not present in the product?

4. The MRP (inclusive of all taxes) on the product is Rs. 1999/- . But on naaptol, it was mentioned as Rs. 2499/-. How could you price a product more than its MRP (Inclusive of all taxes). So also, in billing, I am charged Rs. 2664/- for the product and Rs. 134/- as MO charges. Why such variations? Anybody would doubt seeing such practices.

Hence, I called the Naaptol team that I am returning the product received in damaged condition which is not as per the specification and also due to various aforesaid facts. But they informed me that I will be informed what to do in 48 hours, but til now I have not reccieved any calls, I myself have to contact them. So also I did not got any valuable information. They informed me that they will send the address to which I have to return the product. But they have not informed the address til now. For my query that the product is too small and not specified, the one who picked my cal talked rashly that I have to gather information before purchase. Then why the hell should we go for online shopping seeing the specification mentioned/displayed.

Overall, I am totally very much dissatisfied with the product and I don’t want any replacement. I want my total money i.e. Cost of the product - Rs. 2499 + Shipping charges - Rs. 299 = Rs. 2798/- to be refunded.

I am surely a happy customer of naaptol previously and had purchased several items and had lot of good beliefs over its products and services and ordered the product in that belief. But this time my beliefs were thrown into dust after seeing the product received in damaged condition and actual size of the product without any features displayed at naaptol and never expected such a service from naaptol. My sincere advice is please avoid entry and sale of such companies products at naaptol which will harm your reputation and goodwill.

Hence I have to approach the online consumer Court Forum for lodging complaint for aforesaid facts and also lack of proper response from the company executives