[Resolved]  Naaptol — Not Refunding My Money

NAAPTOL — Not refunding the money

i Have ordered a product on naaptol with order no:2955111 and the product i got was a wrong one . i returned the product back to naaptol in the blue dart courier with awb no:[protected] on 16/2/2012 and i have called naaptol cc executive and informed the awb no to him on the same day and he told me that they will call me for the refund of money after they have received the product. After 2 days i got confirmation from blue dart that the product has been delivered to naaptol. But they have not called yet and today is 26/02/12 still no response from naaptol. i want your immediate attention to this case

Dear Mr.Prashant,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : PRASANTH SANKAR L Amount : 919.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Naaptol is Fraud Company

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-4106847 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

As per our telephonic conversation, we request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:

Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office


On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4106847] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

You also said that you will refund me the courier Charges... Can you please confim me same through email...

Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Mohammad Rouf Rather Amount :Product Price:3298.00+Courier Charges:1000.00=4298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

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