NAAPTOL

5 Reviews

RoufBhai on Aug 9, 2012

Not Refunding My Money

I ordered a Mini Fridge From Naaptol.. They Send me Broken Fridge... I made a compalint to customer care, they asked me to send fridge back and they will return my money.. I again spend Rs.400 to send them that broken fridge back. I asked them to send me my money.. However without taking any authorisation, they send that broken fridge back to me... without power cord... Now could you please ask this fraud comapny to refund me my money as I can't use their broken fridge...

Naaptol Order # 4106847

Name: Mohammad Rouf Rather

Contact # 9797065326

4 Comments

Comments

Aug 9, 2012 by

RoufBhai

Naaptol is Fraud Company

Aug 10, 2012 by

Naaptol_Support

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-4106847 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

As per our telephonic conversation, we request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:

Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4106847] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at contact@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Aug 11, 2012 by

RoufBhai

You also said that you will refund me the courier Charges... Can you please confim me same through email...

Aug 23, 2012 by

Naaptol_Support

Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Mohammad Rouf Rather Amount :Product Price:3298.00+Courier Charges:1000.00=4298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.