[Resolved]  Naaptol — online shopping

Dear Sir, I have purchased a VOX make Wireless Transmitter through order no 7026022 dated 24.08.2013, which I have received on 28.08.2013. After receipt of the mobile this I had encountered following problems • The receiver is fully broken and unsable. • Audio sockets in the receiver are not visible except two big holes. I made a complaint for this and the officials of Naaptol advised me to forward the photographs of the damaged article and immdly I have forwarded the photographs and they advised me to returnr the article. And as instructed by the officials of the Naaptol I send VOX make wireless transmitter along with all accessories and original invoice to vender Alpha Radios on 29.08.2013 and they are in receipt of the article on 02.09.2013. Upon my enquiry on 04.09.2013 I was informed that the article will be replaced within a week. But so far I ddint received any response from them. I have made a number of complaints via my mobile and e-mails. Even for a long time I have not received any feed back from Naaptol in spite of lots of follow ups. Whenever I use to call Naaptol call centre, I have to tell all the grievances/ story, although I use to provide them my complaint no/order number. This has doubled my phone bill. I have contacted Alpha Radios but they advised me contact Naaptol only and they are helpless in this regard. Sir! I request you to kindly arrange for a replacement or refund of my amount i.e., Rs.2000/- with interest from 29.08.2013. Regards R.Venkateswara Rao 45-57-11/1 Surya residency, Narismha Nagar Visakhapatnam-530024 [protected],[protected]