[Resolved]  Naaptol Online Shopping — Product regarding

Address:Bangalore, Karnataka

Dear Sir,

My name is Vineet kapoor,My order no. is3435335.I have purchase a blackberry phone by naaptol but after 10 days there have some problem in phone. Next dayI have call naaptol customer care. He told me you send our mobile for this address i have replace your phone after 10 days...I already send on 9 may but my phone is not came.So plz help me my phone is came or not. my complain no. is 2586871.Plz make a reply.

Thankyou,
Vineet kapoor
Mob-[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Veenit,

As per our telephonic conversation you said that you have sent product at our JS warehouse address for replacement via Professional Courier & AWB No:PR0215871.

Please accept our sincere apologies for the inconvenience caused to you.

Request you to kindly help us with your POD(Proof Of Delivery) so that we can assist you further.

Please be assured of complete & satisfactory resolution.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Veenit,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :Vineet kapoor Amount : 9198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

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