Naaptol / Touchscreen Phone — Faulty Product, no response | |||
Touchscreen phone was purchased from Naaptol (Order No[protected] based on their ad in newspapar, faulty product was recevied and post making complaint via emails to [protected]@naaptol.com, i was asked to return the faulty product to Mr.Srihari....Aditya Info-tech Haridas market Bank street koti Hyderabad - 500195 Product was delivered on 23th Jan 2012, and today post 15 days there is no response even from NAAPTOPN team or their vendor Aditya Info-tech, would inform all not to buy any products from NAAPTOL, just their low pricing is attracting everyone, would suggest all to carefully read terms and conditions with product specifications. Sincerely Hemen Shah/Jitendra Shah Was this information helpful? | |||
 5 Comments | |||
Comments
No response from service provider is the worst impact on its customer.
Reply
Dear Shah,
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion you said that you want refund against your product & your complaint Id 2254548 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion you said that you want refund against your product & your complaint Id 2254548 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Hi,
Its been more than 72 hrs, no one has called up from your vendor, Aditya Infotech, moreover i am getting email from your senior about courier details of product return which i have already sent earlier, it seems no one is bother check their mails on regular basis, inspite of sending all details still i am asked for giving details, it seems with this you guys are just stretching out the time..
anyways as said i am no more interested in talking to your vendor, its NAAPTOL i have dealt with and i need complete refund, kindly let us the know by when i can get the same to avoid further legal/press issues.
Sincerely
Hemen Shah / Jitendra Shah
Its been more than 72 hrs, no one has called up from your vendor, Aditya Infotech, moreover i am getting email from your senior about courier details of product return which i have already sent earlier, it seems no one is bother check their mails on regular basis, inspite of sending all details still i am asked for giving details, it seems with this you guys are just stretching out the time..
anyways as said i am no more interested in talking to your vendor, its NAAPTOL i have dealt with and i need complete refund, kindly let us the know by when i can get the same to avoid further legal/press issues.
Sincerely
Hemen Shah / Jitendra Shah
BELOW MAIL RECD ON 22ND FEB 2012, AND TILL DATE INSPITE OF SENDING ALL DETAILS AGAIN AND REMINDERS NO REPLY EVEN FROM HEAD & PRESIDENT...ITS SHAME FOR SUCH A COMPANY...WOULD SINCERELY REQUEST ALL TO STOP BUYING PRODUCTS FROM NAAPTOP...
MAIL DT: 22ND FEB 2012
Dear Sir,
Please accept our sincere apologies for the inconvenience caused. Your complaint has been escalated to the president of our company Mr. Hari Trivedi.
In order to ensure your complaint to be addressed on high priority, we would request you to help us with the case history against your order number.
Also mention if you had any conversation with our Vendor & if you have dispatch the product to the concern vendor, provide below details.
Courier Name :-
AWB# :-
Dispatch Date:
Address : (Where the product is dispatched)
Please be assured of complete and satisfactory resolution.
Your co-operation will be highly appreciated.
Thanks & Regards,
Jignesh Gangapuram
Manager - Customer Service
MAIL DT: 22ND FEB 2012
Dear Sir,
Please accept our sincere apologies for the inconvenience caused. Your complaint has been escalated to the president of our company Mr. Hari Trivedi.
In order to ensure your complaint to be addressed on high priority, we would request you to help us with the case history against your order number.
Also mention if you had any conversation with our Vendor & if you have dispatch the product to the concern vendor, provide below details.
Courier Name :-
AWB# :-
Dispatch Date:
Address : (Where the product is dispatched)
Please be assured of complete and satisfactory resolution.
Your co-operation will be highly appreciated.
Thanks & Regards,
Jignesh Gangapuram
Manager - Customer Service
Dear Mr.Shah,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring :Jitendra Shah Amount : 2998.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring :Jitendra Shah Amount : 2998.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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