Naaptol / Vox 507+ — bad handset

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 3146315, 3145379 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

Please ignore previous comment.

Your complaint Id 2419715, 2419724 & we have escalated this case to concerned vendor they will get back to you very soon. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

i have bought vox 507+ mobile phone from www.naaptol.com website through their newspaper advertisement.
They have send me the mobile but it has not meet the specifications as per the advertisement. They did not gave me the manual of mobile. They have cheated me and now they are not listing my complain. Their customer care number does not take any action against my complain. I request you to take care of my complain as soon as possible. My contact details is as follows.
Name:- Ashok Kumar Sarkar, Kolkata
Mobile No.:- [protected]

Dear Mr.Sarkar,

As per our telephonic conversation you said that you have received callback from our concern vendor (Alpha Radio) & you said that your complaint has been resolved.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us in future.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Trivedi,

We are sorry to note that the item that you have purchased through the order no-3146315 & 3145379.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Courier office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3146315, 3145379] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear sir,
The naaptol co supplied me a defective set vox ephone 5 vide order no- 3274975 and
the customer care is not listening my phone calls and not answering my several emails.sir, kindly intervene and see my damaged set is replaced with new one.
Pl find the copy of the recent email sent to Naaptol.
Thanking You, sir,

SGK Murthy
Mobile [protected]

coFrom: "sgkmurthy mostwanted" <[protected]@yahoo.com>View contact details
To: "Naaptol.com" <[protected]@naaptoldeals.com>
with reference to above, the set You supplied under order no 3274975, was damaged
during the warranty period ( ie durin Mar 12 ) and the same was brought to your notice
several time over phone and emailed to you on 06.05.12., ie during the warranty period.

You are silent during the last 7 months without replacing the set and not even replying my
mails though the set is damaged during the warranty period., and U are going on cheating
people by advertising Ur products through leading news papers and through internet.

Please note Unless I receive the set replaced within 7 days, I have no other alternative
than to proceed against U legally and circulate the matter to the Print and Internet media.

Please treat the matter as Urgent.
Thanking U sir,

Yours sincerely,
sgk murthy.
--- On Fri, 16/11/12, Naaptol.com <[protected]@naaptoldeals.com> wrote:

py of the email:

black line on screen

when the product has been recieved there was a black line on the screen the delivery said to complain in naaptol