[Resolved] Naaptol / Vox E5 + Stylish Frank Bellucci Watch — Product received faulty | |||
Dear Sir, Below my order details i was received product faulty when i open the box. After that i have complaint to Naaptol My complaint no-2467567, Order no- 3441311, as per Order details i was paid shipping charges RS-299. When i ask Naaptop they need to me resend product with my won expenses.this is not acceptable. after that i sent more than 20 mail to customer care Naaptol then they reply me on mail they will arrange revers pickup now more then 15days nobody came for pickup and when I'm calling Naaptol & Vox mobile customer care they are not helping every day they giving 48hrs tI'me .Sir i humbly request to you please help me in this issue to sort .Your early response will be highly appreciated. Actually I'm working in Saudi Arabia Riyadh. i was order online my contact details in india-[protected], Saudi-[protected]. Order Details User ID : 664103 Order No : 3441311 Order Date : February 13, 2012 Current Status : Order Shipped Payment Details Payment Mode : Cash on Delivery (COD) Product Price : 2999.00 Shipping Price : 299.00 Product Quantity : 1 COD Charge: : - Order Amount : 3298.00 Product Details Product Id : 943044 Product Name : VOX E5 Ultra SlI'm Smart Phone (BLACK) + Stylish Frank Bellucci Watch Product Category : Mobile Handsets Shipping Details First Name : Saleem Last Name : madki Address Line 1 : HOUSE NO-904, STREET NAME:ASHOK CHOWK, Address Line 2 : SOLAPUR Landmark : NEAR VITTHAL TEMPLE District : SHOLAPUR State : MAHARASHTRA City : SHOLAPUR Pin Code : 413008 Mobile : [protected] Email : [protected]@gmail.com Billing Details First Name : Saleem Last Name : madki Address Line 1 : HOUSE NO-904, STREET NAME:ASHOK CHOWK, Address Line 2 : SOLAPUR Landmark : NEAR VITTHAL TEMPLE District : SHOLAPUR State : MAHARASHTRA City : SHOLAPUR Pin Code : 413008 Mobile : [protected] Email : [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Mr.Madki,
We are sorry to note that the item that you have purchased through the order no-3441311 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3441311] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-3441311 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3441311] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Madki,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : SALIM MAQBOOLSAB MADKI Amount : 3298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : SALIM MAQBOOLSAB MADKI Amount : 3298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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bellucci watch — not received
dear sir my order no 2702772 my order book 24/10/2011 but till date not recived cutmer care always says pls wait 10working days sir pls tell me 10 working days means 10 or 100 days pls inform my cell no [protected] . deepak kumar