[Resolved] Naaptol.com — FAULTY PRODUCT | |||
I have purchase a VOX V80 1GHZ Tablet Pc, having our order no. 4064403 from Naaptol.com but this product have not support any 3G and not supported any DataCard/Dongle. This product support of any 3G Network and compatible with any 3G Data Card/Dongle as per your Tablet Box and also Ad. This is cheating and your poor business policy. I have numerous mails/Calls on your customer support office and also your vendor M/s Alpha Radios but not give any proper response and not any solution provide to us. I have also visit your vendor Alpha Radios, Noida and Chandi Chowk, Delhi office on 22.08.2012 and I have give the product to your present staff Mr. Mangal he has issue a Service R. No.787 dt 22.08.2012 but after six days product has been as it is return to us and he says this product is not work with USB Data Card and 3G, you are Internet surfing from only WI-FI and Lan. I am really unhappy, harassed, cheated, and it's a case of fraud on part of naaptol.Com and it's vendor alpha radio. They are selling defective product. I want to return/replace your your products, please send your term condition as earliest. I have mentioned our complaint details below:- Dear Customer, We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3267592 and your order no is 4064403. The product for which your complain have been registered is New 1GHz VOX Touch Screen Tablet PC with 3G Kindly allow us to respond to your concern within next 5 to 7 working days. We assure you timely response and resolution. Note: This is a system generated response. Truly, Naaptol Customer Care[/B] ----- Original Message ----- From: deepak kumar To: [protected]@naaptol.com Cc: Alpha Radio Sent: Friday, August 03, 2012 6:15 PM Subject: Complaint No. 3267592 With reference your mail as below:- We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3267592 and your order no is 4064403. The product for which your complain have been registered is New 1GHz VOX Touch Screen Tablet PC with 3G After nine days I have not received any proper response from your side. This is cheating from public and your business policy is very poor. I want to return your products, please send your term condition as earliest. From: support <[protected]@naaptol.com> To: deepak kumar <[protected]@yahoo.com> Cc: divya.[protected]@naaptol.com Sent: Monday, 6 August 2012 10:16 AM Subject: Order No. 3267592 Dear Mr. Kumar, Thank you for writing to Naaptol. Please be informed your Replacement has been dispatched from our end through “DTDC ” couriers, AWB- V09287090, dated-31-July-2012. Request you to kindly allow 3-4 working days for the Replacement to reach you. Request your patience in the interim. Thanks & Regards Yogesh O. CRM. I want to return the product against our Order No. 4064403, please send the receivers details as soon as possible. 17.08.2012 Reminder This is last reminder I have not any proper response from you and your Alpha Radios till today. I want to return your New 1GHz VOX Touch Screen Tablet PC with 3G, please provide the sender details otherwise I will send the product to your address as Naaptol Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane West- 400 607. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-4064403 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4064403] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.