Naaptol.com — Naaptol is a Cheater

Address:

Bangalore, Karnataka

Hello, I am pradeep Rai. My complaint is against Naaptol.com-

1. I purchased VOX(V81) 7 inch ultra slim Tablet from Naaptol.com order no. 5622707 and got it on 22-Dec-12.Below is the Product Detail for your reference-
- Order no.: 5622707
- Cost of Product : 2999/-
- Courier Charges : 399/-
Total amount paid : 3398/-
2. Due to their policy I was not able to open/check the product before payment, so I did the payment.

3. When I checked the product I found that charger was not working, due to this I am not able to check Tablet as well because it is not charged.

4. I have intimated the situation on 22-Dec-12 itself to naaptol customer care and customer care executive told me that your complaint has been registered and complaint no. is 3943692. We will dispatch new charger and you will get it with in 7 days.
5. Next day I called the Naaptol customer care and ask them to share the status, they said our technical team will call you within 24 hrs.

6.I didn't received any call in next 2 days. Then again I called the Naaptol customer care and ask them to share the status, they said our technical team will call you within 24 hrs.

7. After 2 days I got a call from their technical team, they said we are dispatching new charger and you will get it within 7 days.

8. Till today I called them 10 times, now they are treating me in very rough language and every time saying charger has been dispatched on 31-Dec-12. Two times they disconnected the call in between.

9. I am felling so mentally tensed since couple of days after order through Naaptol.com. Now I am not well and suffering from hypertension due to this. This is my worst experience of online shopping in my life.
10. Today I decided to cancel the product and come out of the Harassment I am suffering from. So I called and asked them to tell me the process to cancel the order, they again treated me very badly and said "We can't do anything for you" and you can't cancel the order as well.

11. Now I am hopeless and have no faith on naaptol.Com, I did the biggest mistake to buy the tablet from naaptol.Com

12. Asking to you is there any way to legally file the complaint against Naaptol.com ? They are doing such kind of cheating, fraud and harassment to public.
12. I am wonder why government doesn’t take legal actions against such type of online fraud companies like Naaptol.com?
13. I don't know what I should do now. requesting you to please have a look into my case and take legal action against Naaptol.com and help me to get my money back.

Thanking you in advance.