[Resolved]  Citibank — Need reissuing of a DD with name corrected

This is B.Srikanth . I have opened an ERA account (account no : [protected]) and a suvidha account (account no : [protected]) with citibank in 2006 . Suvidha account is opened because we were told we cannot open ERA account alone . In 2007, my company has informed us that citibank ERA accounts are no longer needed since reimbursements are made to our regular salary accounts . Hence we were asked to take our choice on closing the accounts . I havent closed my accounts in good-will . But later i got a statement saying, since regular salary credits are not happening to my suvidha account, i will be charged if i dont maintain a minimum balance . Then i decided to close both (ERA and Suvidha) accounts as am not using them . I submitted a request letter for the same in the Begumpet branch office, Hyderabad . The accounts were closed and, for the balance in my ERA account (939 RS), a DD was issued on the name B SRIKANTH ERA . Since the DD is account payee, other banks are not accepting the DD as "ERA" is suffixed with my actual name (B SRIKANTH) . So i went to the begumpet branch office again and submitted another request saying i require a DD with the name corrected so that it is account payable . I have submitted this request to a lady named "Bhavani" in the month of March 2008 . Since i couldnt get the DD until now, i have called up the customer care on 19th June 2008, summarising the details . The person attending the call said, she has raised a complaint (with request no : 69634) mentioning the details and told that i will be getting a call with the required information on 21st June 2008 on my mobile : [protected] (this mobile number different from what is present in the records, so i gave the number to the lady) . Not recieving any call on the said date, i have called up the customer care today on 23rd June 2008 . The lady initially said that she couldnt get any information on my submitted request (request for issuing DD with name correction) in the Begumpet branch office . Initially she suggested me to go to branch office and enquire, but i told her that i have already visited 3 times the branch office and i couldnt get proper response . Also i told her that a lady named "Bhavani" has taken the written request from me . So the lady said she has updated the account asking required information from the Begumpet branch office and she told that i will be recieving a call from the customer care on 26th June . I have then mailed the citibank through email . This complaint (reference no : 7691590) got escalated to some officer by name Ms Garima Narang, who i remember is the head for Hyderabad region of Citibank . She had contaced me on 2nd July on my mobile . She told me that probably the DD that i returned for correction and there after reissue, was somehow misplaced in the transit and she asked me to give an instruction on a 100rs bond paper saying i require a new DD . She agreed to send the bond paper with the matter typed in the sheet along with her execute the next day . The executive has come to me but without the bond paper . So i told him that the officer told that she will send the bond paper also with him . The executive told that he will contact the officer and get back to me . This has happened 7 days ago i.e on 3rd July . I havent heard from the officer or the executive until now . I have just now i.e on 10th July called up the customer care on phone and quoted the complaint no (69634) . The lady answering the call repeated the same story, saying she will enquire the internal department for more information and call me back .
Am mailing you this because every time i call/email customer care or i walk into the branch office i always endup unanswered . I have explained my grievances in the branch office as well, but am not sure if they have really made a note of it . The DD amount is very less, but why are people reckless at the services they are supposed to provide is my question . May be they are enjoying denying what they are supposed to do, but this kind of attitude will bring them down whether it be personally, or business wise or in one's emotions . Anyways, with a kind of hope, am mailing for the first time to the consumer forum . So lemme see if i get any justification this time .