Ngpay — non refund of money on failed recharge of DTH

Address:

North Goa, Goa

I did a recharge of 1000 for my reliance big tv using NGPAY on 10th july 2012. the transaction failed but amount got deducted from my bank account. NGPAY application however gave message saying there is some problem on the banks side. the money is still not refunded. repeated attempts to call NGPAY customer care failed as there is nobody to attend my call. ABSURD.