[Resolved]  Reliance Big Tv — No response from Customer Care

i am shrinivas. We bought Reliance Big TV on December, 2008 for Rs 1490. With this plan we opt telugu as regional package.But during installation they gave tamil package. We logged a complaint regarding this issue on 24 November. They cancel tamil package .& get a telgu pacakge Now we are not getting neither of the packages.We are calling customer center daily and we raise four complaints regarding this issue.

BIG TV — Ticket missed

missed(Lasted) tickets information

i am shambhulingappa.s. We bought Reliance Big TV on january 24, 2009 for Rs 1490. + 700. 6 month package With this plan we opt kannada as regional .i watching two month. but no channel comming. our next recharge date is 22 july 2009. We logged a complaint regarding this issue on 29 march.We are calling customer center daily and we raise four complaints regarding . smart card no.[protected]

dear Sir/Madam
I Mohammed installed big tv recently i visted ur showroom located in r.t.nagar i was directed to buy the connection through a dealer instead of giving the service from ur showroom...the staff was very arrogant ( u wanna buy u buy if not its ur wish ) i was told these things...jus cos i compared things with the other providers it is obvious to be concerned abt wht u buy ...u jus imagine wht kinda service the showrooms of big tv is providing.

and the relation between the staff and the dealer is of the commission wht they get through diverting the customer saying the service is better through the dealer since the customer care is not bothered abt wht the customer wants or wht his problems are...

well reliance is such a huge company which can bear such losses, the fact is the customer is the end part who losses his or her time and many more things in such acts done by the company and the dealer. the company is least bothered abt the customers after the sales the service is worst try to improvise the service part ...

dear Sir/Madam
I Mohammed installed big tv recently i visted ur showroom located in r.t.nagar i was directed to buy the connection through a dealer instead of giving the service from ur showroom...the staff was very arrogant ( u wanna buy u buy if not its ur wish ) i was told these things...jus cos i compared things with the other providers it is obvious to be concerned abt wht u buy ...u jus imagine wht kinda service the showrooms of big tv is providing.

and the relation between the staff and the dealer is of the commission wht they get through diverting the customer saying the service is better through the dealer since the customer care is not bothered abt wht the customer wants or wht his problems are...

well reliance is such a huge company which can bear such losses, the fact is the customer is the end part who losses his or her time and many more things in such acts done by the company and the dealer. the company is least bothered abt the customers after the sales the service is worst try to improvise the service part ...so tht there would be many more big tv customers rather than the others share the market...

mr raland i recieve a sms in my no [protected] like that congratulation ur no have won 1million pound in the coca cola mobile draw so kindly tell me how to get draw

mr roland i recieve sms in my no [protected] like that congratulation ur no have won 1million pound in coca cola mobile mobile draw kindly tel me how to get these award

Dear Sir,

I want to know the office address of Reliance BIGTV office at guwahati, Assam.


Kindly give me the office address.


Thanking you.


Yours truly

(SRIPRAKASH BARUAH)

Reliance Smart — not giving the address of customer care office

the orissa customer care executives are not giving the addresses of customer care office.if a customer wants to go and lodge any important complaint,where he/she will go?and the customer care nos are most of the times busy.

DEAR SIR,
I HAVE PURCHASED THREE MULTIPLE CONNECTION OF ON 23/09/2008, IT WAS FREE FOR ONE YEAR WITH POPULAR PACK.

NOW FREE PERIOD HAS BEEN OVER. AND I HAVE RECHARGED IT WITH 6700/-ON 25/09/2009, FOR DIAMOND PACK FOR 12 MONTHS IN ALL THREE CONNECTIONS.I WAS TOLD THAT CHARGES WILL BE APPLICABLE AS RS. 2978/-FOR FIRST CONNECTION AND RS. 1787/-ON REMAINING TWO CONNECTION.

TOTAL AMOUNT SHOULD BE RS.6552/- FOR ONE YEAR

NOW I HAVE ACTIVATED MY CARD N.[protected],[protected] WITH DIAMOND PACK FOR ONE YEAR.

BUT NOW they HAVE NOT ACTIVATED MY THIRD CARD[protected]

THEIR CUSTOMER CARE EXECUTIVE TELL ME THAT THEY HAVE DEDUCTED RS.2978/- FOR MY SECOND CARD BUT IT SHOULD BE RS.1787/- DUE TO THIS MY THIRD CARD STILL PENDING FOR ACTIVATION.

KINDLY DO HELPFUL FOR ME

THANK YOU.

Regards
Uday Bhardwaj
[protected]

DEAR SIR / MAM,
I AM ANKITA ROY, 151/2 INDRA BISWAS ROAD KOLKATA-700037.
MY MOBILE NO-[protected]. AND ALT NO-[protected].
AN SMS CAME FROM CUSTOMER CARE THAT RS 30 HAS BEEN RENEWED FROM MY ACCOUNT FOR CT SERVICE, TO UNSUBSCRIBE SMS UNSUB 1003 TO155223.THAT TIME MY SIM WAS NOT CONNECTED TO MY PHONE SO I COULD NOT SEE THE SMS ON THAT DAY.NEXT DAY I SAW THAT MY CALLER TUNE HAS BEEN ACTIVATED AND RS 30 HAS BEEN DUDUCTED FROM MY ACCOUNT. I CALLED TO CUSTOMER CARE WHERE THEY TOLD ME THAT I HAVE REQUESTED FOR THE CALLER TUNE. NOW MY CALLER TUNE HAS BEEN DEACTIVATED BUT MY MONEY IS NOT RETURNED BACK.SO I REQUEST YOU PLEASE INVESTIGATE IT AND GIVE ME A PROMINANT RESULT.ALSO GIVE BACK MY BALANCE
THANK YOU
YOUR FAITHFULLY
ANKITA ROY

dear sir mrre big tv me signal problam hai 3 month se please mere problam solve ke jaye mere id no[protected] hai mai 5 bar copmpent ker chuka hu

my smart card no.[protected]
Name Pandya Kishor J
email [protected]@yahoo.in

i have complain for no signal on customer care
after 10 minuts my tv i srunning
i have not received any service from reliance representative and deducted Rs. 185 from my recharge balance
i have discussed above metter again & again but we have not receiced my balance
now a day no balance in my account so my tc is no running

I tried to contact [protected] and [protected] the whole day (9.4.2011 but of no avail.(There was a balance of Rs.200 in my account unsubscribed which I want to subscribe for SonyMax (IPL Cricket)

sukumaran
[protected]

I had a balance of Rs.200 unsubscribed in my account which I want to subscribe to SonyMax (IPL Cricket). I have been trying to contact you through [protected] and [protected] the whole day but of no avail.

[protected]

regard!!!
YOGESH SAHU
RAIPUR C.G.

[protected]
[protected]

Respeceted,

I have just purchase one Beetel Mobile in which i have received 1 Digital Tv Coupon S.No :- [protected]. Coupon No :- [protected]. i have just also call to customer care for the attending my compalin but no one is coming to my place so please help me or guide me who will me give the service. When i just contact to toll free regarding my complain they are just saying that from your site engg just updated to us that you don't want the service. But i want the service so please again requesting you provide me your service...!!