[Resolved]  Sun Direct — TOTALLY NEGLIGENCE IN CUSTOMER SATISFACTION

Sun Direct DTH — SERVICE IS NOT GOOD

My name is KRV Reddy. I have taken a Sundiret connection on Sep 2008 in the name of KRV Reddy for ten months subscription.The smart card no is [protected]R for the past two weeks. I coud not receive any channel and getting error messages only [E16-4 Service is currently scrabled]. I have been rining the customer service for the past two weeks. Compliants Nos SR#[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ and[protected]. These are my complaints against my problems. But, problem not shortout by customer care of sundirect till date from 08 Jun 2010.
Our nearest customer servicer number is[protected] and sun direct dealer Mobile No [protected]. Could you please give the orders and take necessary action.

With faith fully
KRV Reddy
Nagrota, Jammu

My name is KRV Reddy. I have taken a Sundiret connection on Sep 2008 in the name of KRV Reddy for ten months subscription.The smart card no is [protected]R for the past two weeks. I coud not receive any channel and getting error messages only [E16-4 Service is currently scrabled]. I have been rining the customer service for the past two weeks. Compliants Nos SR#[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ and[protected]. These are my complaints against my problems. But, problem not shortout by customer care of sundirect till date from 08 Jun 2010.
Our nearest customer servicer number is[protected] and sun direct dealer Mobile No [protected]. Could you please give the orders and take necessary action. I am suffering since 8 Jun 2010. No one taken interest on my complaints till date. No response from customer care, Chandigarh, Jammu and Chennai.

With faith fully
KRV Reddy
Nagrota, Jammu

My name is KRV Reddy. I have taken a Sundiret connection on Sep 2008 in the name of KRV Reddy for ten months subscription from Dappar (Punjab) under lalru sundirect distributor. The smart card no is [protected]R for the past two weeks. I coud not receive any channel and getting error messages only [E16-4 Service is currently scrabled]. I have been rining the customer service for the past two weeks. Compliants Nos SR#[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ and[protected]. These are my complaints against my problems. But, problem not shortout by customer care of sundirect till date from 08 Jun 2010.
Our nearest customer servicer number is[protected] and sun direct dealer Mobile No [protected]. Could you please give the orders and take necessary action. I am suffering since 8 Jun 2010. No one taken interest on my complaints till date. No response from customer care, Chandigarh, Jammu and Chennai. I given repeated reminders to nodal officer but no action taken till date.

Sun Direct DTH — NO RESPONSIBLE SERVICE

My name is KRV Reddy. I have taken a Sundiret connection on 25 Jun 2010 with the name of KRV Reddy. The smart card no is [protected] and Set Box No P[protected]. I coud not receive any channel and getting error essages only [E100-4 Service is currently scrabled]. I informed about this message to customer care centre. But no response and problem not shortout by customer care of sundirect till date.
Our nearest customer servicer number is[protected] and sun direct dealer Mobile No [protected]. Could you please give the orders and take necessary action. Complaints No SR#[protected], SR#[protected].
No one taken interest on my complaints till date. No response from customer care. Give the suitable orders to concerned department.

With faith fully
KRV Reddy
Nagrota, Jammu

My name is KRV Reddy. I have taken a Sundiret connection on 25 Jun 2010 with the name of KRV Reddy. The smart card no is [protected] and Set Box No P[protected]. I coud not receive any channel and getting error essages only [E100-4 Service is currently scrabled]. I informed about this message to customer care centre. But no response and problem not shortout by customer care of sundirect till date.
Our nearest customer servicer number is[protected] and sun direct dealer Mobile No [protected]. Could you please give the orders and take necessary action. Complaints No SR#[protected], SR#[protected].
No one taken interest on my complaints till date. No response from customer care. Give the suitable orders to concerned department.

With faith fully
KRV Reddy
Nagrota, Jammu

I have taken ESPN as addon pack on 12th June to watch Worldcup football match and from 28th June i have not getting the channel and I called more than 15 times and every time the answer was it will get within 30 minutes to 2 hours and after 96 hours I was not able to see the channel.

Throw off your sun direct. Why are you hanging on like this, there are many other DTH services !!! File a complaint in Consumer Court

My name is Sagar Teli. I have taken a Sundiret connection on 25 Jun 2010 with the name of Ramesh Teli. The smart card no is [protected] and Set Box No P[protected]. I coud not receive any channel and getting error essages only [E100-4 Service is currently scrabled]. I informed about this message to customer care centre. But no response and problem not shortout by customer care of sundirect till date.
Our nearest customer servicer number is[protected]. Could you please give the orders and take necessary action.No one taken interest on my complaints till date. No response from customer care. Give the suitable orders to concerned department.

With faith fully
Sagar Teli

My self Jai Pahelgani taken a Sundirect Connection in Jan 09 in the starting it was nice but day by day its going worst.

Few days ago there was a error on the screen and for that i called customer car but they didnt responce

Then i contected my nearest dealer they said they will help me but for this i have to pay Rs170/- they send their person he came and just open a bolt and then tightened the same and got Rs. 170/-

It worked for few days now again its coming the same problem

I have contected your customer car but busy busy busy, , ,

My smart car no. is[protected] R

now do the needful and resolve my complaint.

Dis satisfied with service

My smart car no. is[protected] R

Hello
My Smart Card No-[protected]. I have activated my account on 02.12.2010. Since than I am not getting any reception of Sun Direct. Message displayed on the TV screen was "Searching for signals"
I lodged a complaint on 04.12.2010(Complaint No [protected]). I was told that dish need to be realigned since Sun DTH satellite is relocated. Technicians will be visiting soon to my place.
Till date nobody has attended the complaint. I have contacted several time customer care and every time I was told that "Very soon some body will be attending your complaint". Even after 22 days no body has attended. 1 month of validity period is also lost without any service available. I sent complaint through this mail also on 03.12.2010 and 16.12.2010 but no reply is received till date. Ultimately I contacted the local distributer of Sun DIRECT and his technician did the realignment but still no signal is received. Now E-100 and E-16 messages are only displayed. On 30.12.2010 again I contacted customer care and as usual they assure that your technician will visit but no body has turned up so far.
As a last resort, I request you to do some thing at the earliest.
Thanks
P D GUPTA

PICTURE IS NOT COMING

COMPLAINT LOGGED FOUR TIMES BUT NO RESPONSE CUST ID-[protected]. REGARDS U.VASUDEVAN. MOB.[protected]