[Resolved] Nokia 3110c — Display Replacement | |
22.06.2009 TO NOKIA LIMITED CUSTOMER CARE MANAGER, INDIA Sub : Poor performance of Nokia Mobile set 3110C purchased on 25.09.2008 Dear Sir, I would like to bring your kind attention that I had a very high expectation on your product as well as after sales service. While using the set and interacted with your service center I am now questioning my decision ! As far as the above mobile set is concerned, I had no difficulty o[censored]sing first FOUR months. Unfortunately, this set had developed problem of speaker failure. As a result I had to approach your authorized service center ( Tirupati Telecare, 87/B/15/1, G.T ROAD ( W ), Serampore, Hooghly, Chinsurah, West Bengal on 3rd February, 2009. I collected my set after 10 days ( approx ). Next problem occurred again in the month of May, 2009. Accordingly I again had visited your service center at Serampore on 28th May, 2009. This time I had gone with display problem. To my surprise, I was told on 2nd June, 2009 that display glass is a duplicate one. I am surprised how this can be defined in this manner after 4 days from the day of receiving the set by your authorized service center. I as a user of Nokia Mobile am not able to understand why I need to take trouble putting duplicate glass and visit your service center which is 25 km from my residence. I may conclude that if anything has gone wrong it has taken place either during manufacturing time or from your service center. To my surprise they had asked me to pay Rs. 1300.00 and get the display glass replaced. I thought that I must inform you before taking any further action on this as their reaction on user / customer in this manner is not at all acceptable. I am giving you the following details : - Mobile set Nokia 3110C Graphite ( Battery No.[protected]. P323d[protected] set was cash purchased from M/s Sabir P.C.O cash memo no. 259 dated 25.09.2008. IEMI : [protected] First service taken on 3rd February, 2009. – Job sheet number.[protected]/090203/51. Second time for service support approached on 28th May, 2009 – Job Sheet number[protected]/090528/9 without any satisfactory result. In view of the above experience on above product and service, I would request you to arrange replacement of mobile set with new one immediately. In case you suggest, I may go for other model for which additional cost may be arranged. I shall look forward your action on this. Regards Sudipto Ghosh Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
i have nokia 3110c display prize???????plz give me very early
Dispaly complaints
i have nokia 3110c hand set.. it works good from the past 9 months but now its gets automatically switch off and inbox does't get open. it usually displays operation failed try again... is there any software problem... what will i do now?????????
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7894
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
nokia3110c — Display & Softwear problem
22.06.2009TO
NOKIA LIMITED
CUSTOMER CARE MANAGER, INDIA
Sub : Poor performance of Nokia Mobile set 3110C purchased on 25.09.2008
Dear Sir,
I would like to bring your kind attention that I had a very high expectation on your product as well as after sales service. While using the set and interacted with your service center I am now questioning my decision !
As far as the above mobile set is concerned, I had no difficulty o[censored]sing first FOUR months. Unfortunately, this set had developed problem of speaker failure. As a result I had to approach your authorized service center ( Tirupati Telecare, 87/B/15/1, G.T ROAD ( W ), Serampore, Hooghly, Chinsurah, West Bengal on 3rd February, 2009. I collected my set after 10 days ( approx ). Next problem occurred again in the month of May, 2009. Accordingly I again had visited your service center at Serampore on 28th May, 2009. This time I had gone with display problem. To my surprise, I was told on 2nd June, 2009 that display glass is a duplicate one. I am surprised how this can be defined in this manner after 4 days from the day of receiving the set by your authorized service center. I as a user of Nokia Mobile am not able to understand why I need to take trouble putting duplicate glass and visit your service center which is 25 km from my residence. I may conclude that if anything has gone wrong it has taken place either during manufacturing time or from your service center. To my surprise they had asked me to pay Rs. 1300.00 and get the display glass replaced.
I thought that I must inform you before taking any further action on this as their reaction on user / customer in this manner is not at all acceptable.
I am giving you the following details : -
Mobile set Nokia 3110C Graphite ( Battery No.[protected]. P323d[protected] set was cash purchased from M/s Sabir P.C.O cash memo no. 259 dated 25.09.2008. IEMI : [protected]
First service taken on 3rd February, 2009. – Job sheet number.[protected]/090203/51.
Second time for service support approached on 28th May, 2009 – Job Sheet number[protected]/090528/9 without any satisfactory result.
In view of the above experience on above product and service, I would request you to arrange replacement of mobile set with new one immediately. In case you suggest, I may go for other model for which additional cost may be arranged. I shall look forward your action on this.
Regards
Sudipta Ghosh