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Nokia India Customer Care

Nokia India Private Ltd.

SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1
Dundahera
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Phone:1-800-4253388
 +91 124 483 3000
 +91 124 419 9000
 +91 80 4015 9000
 +91 33 4006 2264
 +91 22 6776 9000
 +91 44 6653 0100
Fax:+91 124 483 3099
 +91 80 4015 9999
 +91 33 4006 2260
 +91 22 6776 9009
 +91 44 6653 0301
Nokia Corporate Office:

Address: Tower A&B, 5th Floor,
Sector 25-A, DLF City Phase 3,
Gurgaon-122002, Haryana
Contact Number: 0124 – 4199000

Nokia Branch Offices in India


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Nokia India Complaints & Reviews

Nokia - Nokia worst service center

User
 Vikas_luv1 on Apr 16, 2014
Jobsheet No-153433527/140325/36 Compliant No-1-15051702060 Phone Model-Lumia 720 Service Centre address: Micronas Telecom C-4, Sec-2, , Noida, India problem- touchscreen is not working properly and automatic application started I submitted my phone on 25 March but still issue is not resolved. I got call from your service on 11th March and they told me you can collect your phone on Monday(14 March) and contact to Sunita(Service centre Manager) also. I contacted Sunita on Saturday and they told me part will be on Monday so you can come to service centre on Monday. I went to service centre...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Cheated by Nokia India

User
 mayankdhananiwala on Apr 12, 2014
Hello Sir/Madam; I have purchased Nokia Lumia 1520 worth 46000 Rs/- (Round Figure) on 31st Dec’13. \ During the month of Mar’14 I found there are some issues with screen getting hanged. When I contacted the customer care help line Mr. Pankaj has asked to me build me faith in Nokia and they will do best from there side. Pankaj à Anitha As, per the company norms for my device there is Home pickup & drop facitlity. One guy has come guy from Nokia Care – Indranagar, Bangalore branch to pick up my phone at my office address. When I was trying to explain my...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Cheating by nokia, not providing bundled 500 mbdata for specific imei series of asha 502 dual sim

User
 prashant 919115 on Apr 12, 2014
Sir,

I bought a nokia asha 502 dual sim handset in march with IMEI no. 351741064495512, 3521741064495504 ] on 18 march via flipkart online. There was promotional offer of 500 MBfree data with idea connection with this asha 502, so I bought new idea connection mobile no. 9990798535, and tried to activate the bundled offer. But the idea telecom operator denied to provide the free data & explained that NOKIA has not paid and contracted idea for IMEI SERIES initials 35174...
This offer was strongly promoted by your website and was also mentioned on retail packet of handset...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Faulty New Handset Asha 503

User
 eshvendersingh on Apr 12, 2014
We bought Nokia phone Asha 503 on 08 March 2014, within week we identified that one of application Music store is not working we submitted our phone to Nokia Care in Dwarka sector 12. It took one week for them to take call that there was a problem in handset and as per them they will replace the handset from company. Finally on 05 April we received our mobile phone. Same night we found that mobile is not taking charging and it shows message that charger invalid. We again took phone to Nokia Care in Dwarka sector 12 and as per feedback there in problem in the phone and they have send it back to the...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - faulty handset

User
 ankita_kumari on Apr 11, 2014
Dear Sir/Madam, I had bought a NOKIA Lumia-520 phone on 1st july 2013. Its performance was not good from the beginning.On march 15th 2014, i took it to the customer service centre where they replaced my battery and charged 700/- .The phone was not getting started when i brought it home.again visted the service centre, they started pointing out different probabilities and got a job-sheet signed.they gave me an approx budget of 3200/- and said they would later intimidate me the exact problem.I had given them the clear indications that they should start with the servicing only when...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Faulty Piece.

User
 Mayank Dhananiwala on Apr 10, 2014
Brought a Nokia Lumia 1520 phone on 31st DEC'13. Faced few issues in Mar'14 and handed over to Nokia Care center in IndraNagar- Bangalore on 19th Mar'14 and received my mobile back on 9th Apr'14 and still the same problem exists apart from new problems are found. I want my money to be refunded or replace a faulty piece. Thanks Mayank Dhananiwala +91-9663050728...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - regarding hardware

User
 gaurav@720 on Apr 9, 2014
My nokia lumia 720 handset's volume down key is not working. And this is the third time I am facing the same issue. Last two time, I visited nokia care and get my handset repaired. But this is the third time I am facing the same problem. I don't know may be there is something wrong with the product. So please provide me the solution...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - my handset warming high nokia lumia 720

User
 prashantnaphade23 on Mar 31, 2014
yesterday I am received my handset Nokia Lumia 720 in Nokia care center Amravati I was submitted for problem about handset highlly wraming and battery problems, and screen problems in between key is solved but other problem not solved that my third time in submitted my handset in nokia care centre but problem is not solved ia am complaint online nokia care centre and telling about my handset problems and i asked about my handset replaced but they did not accept my request and told me "we have no replaced handset policy about your phone". I am requesting you please solved my problems. I am purchessing...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Fake promises by Nokia Care

User
 saikat141 on Mar 29, 2014
It is to inform that I have placed a order of a blue color sim tray for my Nokia Lumia 900 on 04/03/2014 with an advance payment of Rs 400. I was been promised that I will be given my stuff within 15 days of time period from the date of order placed. After following up again and again they are not providing me my Sim tray. They are asking me to take sim tray of other color which would be of no use. I have launched a complain in the care also, their I was told that I will receive a call within 48 hrs, but till date i have not received any call from their side. Am enclosing the details, Hope I get...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Lumia 1520 Screen Broken.

User
 Wasif Zafar on Mar 28, 2014
Hi, This is with regard to service request no.1-15051561564. The Nokia care centre has just replied saying you have to pay the charges!! If a lot of consumers are facing this, we must go the consumer court. Consumers cant be charged so heavily because of fault in Nokia design of having the panel and lcd screen together!How much i Suffered plz read below- Dear Wasif, Thank you for e-mailing Nokia Care. The Service Request No. is 1-15051561564This email is in reference to the concern with your Nokia Lumia 1520 I sincerely regret the inconvenience caused. In response to your email, I would...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - the new phone is damaged since 1 month.and no response from the company

User
 ravindra khaitan on Mar 26, 2014
i had taken new nokia asha210 phone on 13 february2014 from balaji mobile main road rANCHI..but it got damaged in 15 days. i had given to ranchi nokia centre on 5march.they loaded a software.but it again got damaged then and there.so they send it to the company.but its hAS BEEN 20 DAYS.and now they are not ready to refund the money.and they are not giving any gaurantee as to when the phone will be repaired.SERVICE CENTRE RANCHI nirmal enterprises pp compound ranchi is also not giving any response....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Nokia service center not providing proper service

User
 Jitendranarvariya on Mar 23, 2014
Hello sir my name is jitendra narvariya I bought a nokia lumia 620 on 23-march-2013 I have some hardware related issue regarding my phone and I hand over this phone to nokia service center situated in Guna madhya pradesh in January 2014. First of all they didn't provided a receipt when I hand them over the phone and the returned me my phone after a long period of 30 day. I renewed my phone warranty and they didn't provided any receipt for it either and till now they are have not returned my phone bill even after asking a lot of time. So please help me in this regard...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - Delay in repairing

User
 KSGehlot on Mar 21, 2014
1. My Mobile No. is +918950226522 OR +919024525930. 2. I have buy a NOKIA LUMIA 620 mobile in Oct 2013. Under warranty period, After some time Network problem arise. 3. On 21 Feb 2014, After long series of experiments, NOKIA CARE JODHPUR accept that there is problem in BACK PANEL of mobile. 4. NOKIA CARE JODHPUR made a job sheet (Job Sheet No. 183433527/140221/12)and receive my phone for repairing. 5. NOKIA CARE JODHPUR gives 27 Feb 2014 for delivery. 6. Till 03 Mar 2014 they did not deliver my phone. Then I file a complain to NOKIA CONSUMER FORM ( Complain No. 1-15050551123). 7. From 03 Mar...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Refund money for damaged phone

User
 reply2manu on Mar 20, 2014
I have purchased nokia lumia 820 in the month of September 2013 and still its under warranty.I had given my phone to an authorised nokia care center for a minor fault which occurred not because of my error.It is been more than 30 days still they are not able to give me back my handset or provide me any details of my phone. I even contacted the nokia customer support but those people are also irresponsible.Eighter i should get my phone back in working condition or they should refund the price of the mobile which i spent for that. Name :Manu Karunakaran Mobile :7406889439 Email:reply2manu@gmail.com Mobile...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - worst satisfaction

User
 Arvind Sati on Mar 19, 2014
My N 701 was dead when I took it at MAA communication Preet Vihar, New Delhi ( 011-43019911) on 25 Feb 2014 with invoice no. 15 at last.. They took Rs 125 for checking what the fault was and told power IC is in problem and 1500 was taken to repair it. As the phone was handed over after repair the problem that the buttons were not working( only touch was working) was there. Now they are telling it is a different fault and it will be dealt separately with approx Rs 2500.
I wish to know when initially the phone was checked for fault for Rs 125 at that time why this fault was not noticed or when...
Complaint comments Read comments [1] Complaint category Telecommunications

Nokia - Wrong Commitment

User
 puneetmehta78@gmail.com on Mar 18, 2014
Dear All, This is to highlight the malpractices followed by Nokia India by means of following double standards in the industry. It was my misfortune that I went on to buy Nokia 1520 with Reliance 3G scheme with the entire down payment on February 26, 2014 from Nokia Priority Store, Janakpuri, New Delhi. It costed me Rs. 68, 500 for the phone and the plan. Nokia promotes the scheme citing unlimited data download & voice calls for two years with the plan. Unfortunately Nokia has restricted the download of any file or app with size more than 20 MB through mobile network. One can download...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Nokia - NOkia Lumia 720 not rectified since 4 february.

User
 R2Z on Mar 17, 2014
Hello I was trying to update the new update “black” on my Lumia 720, but the spinning cogs kept on spinning and after 4-5 hours my battery died. I tried to recharge but to no avail. I went to nokia care center at Dexter, F-19, Plot No-12, 1st Floor, Above Kotak Mahindra Bank, Near Deepali Chowk, Rohini Sector-8, Delhi – 110085.I submitted my phone on 4 february with an assurance that it’s a software problem and it would be rectified within 48 hours. 6 february - I visited the nokia care center because there was no communication from their side.When I enquired they told me that their...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Lumia 720 screen broken

User
 Anonymous231 on Mar 15, 2014
Hi, This is with regard to service request no. 1-15054437298 The Nokia care centre has just replied saying you have to pay the charges!! If a lot of consumers are facing this, we must go the consumer court. Consumers cant be charged so heavily because of fault in Nokias design of having the panel and lcd screen together! Additionally it has fallen from a very short height! You may contact me at gangotri.naik@gmail.com...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India Pvt Ltd. - 3 years now but not get my Pf settlement amount

User
 Kunal Borhade on Mar 11, 2014
From last 3 year i will try for Transfer and win draw but my pf amount is not recessive me currently I send pf withdraw document from Nokia to pf offce Officer's Name :ABHAY RANJAN Address of the concerned Officer : EPFO, RO, Gurgaon Phone Number :01242578633 Email ID : when i put grievance i got reply that "document is not recessive", my employer send me proof of it Courier Service : blue dart POD no :40514276725 delivered on February 26, 2014 But still i got the reply not recessive the document please help me on it my contact no: 9764003088...
Complaint comments Read comments Complaint category Government Organizations

Nokia India - Mobile not getting charged

User
 pavankumartv02 on Mar 11, 2014
I purchased Nokia Lumia 900 1 year ago Feb'13. Recently during February month'14, i faced a problem in charging my mobile. So i gave it at Nokia Care, Rudrapur Uttarakhand. They told we can solve your Problem & charged 3000/- .
Within 1 week they gave back my mobile and solved the charging issue. They provided me 1 month warranty for any charging related issues.
After a week from receiving day, i got a same problem and brought back my mobile to Nokia care. They told me slot got disturbed . Repair was done at that time .

Again after a week same problem(not...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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