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Nokia India Customer Care

Nokia India Private Ltd.

SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1
Dundahera
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Phone:1-800-4253388
 +91 124 483 3000
 +91 124 419 9000
 +91 80 4015 9000
 +91 33 4006 2264
 +91 22 6776 9000
 +91 44 6653 0100
Fax:+91 124 483 3099
 +91 80 4015 9999
 +91 33 4006 2260
 +91 22 6776 9009
 +91 44 6653 0301
Nokia Corporate Office

Address: Tower A&B, 5th Floor,
Sector 25-A, DLF City Phase 3,
Gurgaon-122002, Haryana
Contact Number: 0124 – 4199000

Nokia Branch Offices in India

Nokia Delhi
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Nokia India Complaints & Reviews

Nokia India - Complaint regarding lumia 720 handset

User
 sumeetjii on Jul 3, 2015
Dear sir, I have nokia lumia 720 in warranty period. unfortunately my phone screen is crack but touch is working.. and your service centre executive told me we have no screen actually company not manufacturerd this handset. Please tell me how can i change my handset screen. With regards Sumeet Kumar 09355512333...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - deficiency in service

User
 abhishek jassy on Jul 3, 2015
On 2.06.2015 I, Abhishek Jaiswal mobile number (7677765508) went to one of your authorised dealers Roop Rang Telecom, Fraser road, Patna-800-001 to get my nokia lumia 720 phone repaired as it was giving charging problem. The battery of my phone was getting discharged within 30 minutes even after being kept on charge for ten hours. thereafter they raised an improper bill in a sum of rs 1250/- without any break ups. Further when i went to collect the same i discovered that the defect was not even rectify properly rather a new defect in the touch pad was observed.Immediately on taking the phone to...
Complaint comments Read comments Complaint category Computers & Accessories

Nokia India - Lumia 625 Did not repaired By Nokia

User
 Chintan N Patel on Jul 3, 2015
Complaint ref no in Microsoft: 1293629646 Job sheet number: 919504867/150625/004 I am Chintan Patel and I have Lumia 625 cell. Phone has some internal problem and its get switched off suddenly and did not start it self. This is repetitive issue I faced. For the same problem I submitted cell to costumer care service three times and they charged me all three times. Now I again faced the same problem and they said Cell was completely dead and to repair the same they have to send the cell to company and they asked very high charge for repair. For the same repetitive problem why should I pay to them.? Request...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - 4320 Connectivity: WLAN Problem, Wifi not connecting, browser not opening, applications are not downloading.

User
 Shib Saha on Jul 2, 2015
I Shib Sankar Saha, resident of 7/23, Poddar nagar, Kolkata- 700068, had purchased a Microsoft- L535, having I.E.M.I. No. 359730067804806, product code- 059W6L6, from S.H. Mumtazuddin Times (P) Ltd.on 02-05-2015, within 5 to 6 days of the purchase my above referred phone started creating the above mentioned problems and having no other alternative/option I had to one of your authorized care centre, having its NCC Code: 265_504886, on 22-05-2015, but till date I have not received my Mobile Phone. In the above circumstances I request your goodself to kindly replace your above referred phone and issue...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Malfunctioning of Nokia lumia 520

User
 shyama prasad sanyal on Jul 2, 2015
After screen goes to sleep mode it does not reactivate even after pressing the lock button. I send it for repair to NOKIA CARE (Syscomp Infotech (P) Ltd, 4/6, S.N.Banerjee Road Barrackpore Shopping Arcade, Upper ground floor, Barrackpore, Kolkata 700120, West Bengal, Phone 033-3221-2424/ 2525) on 20-6-2015. They return the phone allegedly repairing it but for a fee of Rs. 1850/- (Bill no. 01995, Job sheet no 150620/010) on 22-6-2015. Within a few hours the malfunction reappeared, I take it for second time. After keeping it for several days they return it saying that it was a virus that had caused...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Nokia Lumia 1320, system always hang

User
 dharmajee nagabathula on Jul 1, 2015
I have purchased Nokia Lumia 1320 in January 2015, through online. But my Lumia 1320 is always getting hang almost 10to 15 times a day. Every time I should restart the unit. For example when the call comes the touch don't work. So recently I have upgraded OS to denim but there is no use, so again I downgraded OS to cyan in Nokia care centre. Please resolve my problem as early as possible My contact details. N. Dharmajee 9848098060. Mail id n.dharmajee@gmail.com...
Complaint comments Read comments [1] Complaint category Other

Nokia India - very poor battery

User
 smsinghal on Jul 1, 2015
I bought my mobile Nokia Lumia 730 on 19 October 2014, from Soveena Mobile Zone, S-8/a, Green Park, Main Market, NEw Delhi - 110 016. My mobile battery after eight month is givng me so poor result that within half day it is discharged although my usage is very very less. I Want to know, will you be able to help me and tell your dealer to change this phone or battery, so that I can enjoy my phone as earlier. My mobile IMEINO no. is - 355151060766567. Wait for your reply...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Nokia India - Operating system

User
 kasukurthi chinna babu on Jul 1, 2015
Hi, Greetings of the day, I am using NOKIA LUMIA 710, that works with the software ZUNE. All other lumia phones are updated to O.S windows 8 but not mine is of 7.8 OS(i.e nokia lumia 710). If i want to download any applications from the market place its simply showing that your phone os does not support the application. So i request you to please consider my complaint and kindly try to solve my problem. Im loving my phone actually. PLEASE UPDATE NOKIA LUMIA 710 O.S...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Nokia bad service centers

User
 mitulsoni007 on Jun 29, 2015
I bought a Microsoft lumia 640 XL. In less than a month it touch screen was broken in accident. I have to send it to Nokia customer Services and it get there in June 18th. The status is "working in progress" and they don't know when it will be sent back. Do not buy this. Nokia service is useless and they doesnt even receive customer calls. They are irresponsible. I had also mailed Microsoft customer support they repliedmy mail and told me that their representatives will contact in 24 hours. Still they dont even try to contact and help their customers. Recently in few minutes i called in customer...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - no response

User
 rakeshlata on Jun 28, 2015
Dear sir my MY name sanjay rai my nokia xl headset in a problem so i send nokia care in jaipur shastri nagar branch on 18/06/2015 but till date not response . i contact nokia care again and again but he told me next day next day, after 2 days, but not found my phone. Please sir help us...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Faulty Nokia XL Handset

User
 parimaloberoi on Jun 27, 2015
I'm writing this after trying Nokia Care for six times for the same issue in the last two months and I'm not impressed with service standards of Nokia. At the end I'm forced to believe that Nokia has no respect for its customers and has "I don't care" attitude as they lie to the customer. I've eight months(approx.) old Nokia XL phone and the problem started around 3-4 months back, the problem is that the phone re-starts on its own. I'm in Mysore and local Nokia Care and Nokia office in Chennai is not able understand the root cause of the problem. The disturbing part is that every time they have...
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Nokia India - Mic not working, changed one year back at nokia care

User
 smaheshwari on Jun 26, 2015
There was some issue with the mic of my lumia 820 phone. I mailed it to some of the higher authorities and then after 2 weeks of discussion, my phone was submitted at nokia care for 1 week. The mic was replaced by nokia and it was in warranty. Same was the problem with one more phone and it was resolved in similar manner. After one year of working, the mic is again not working and it is not in warranty as of now. Since the product was replaced at nokia care center with the authority of nokia senior management and that too for 2 phones, the problem seems to be in nokia phones itself. The basic...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Malfunctioning of newly bought Nokia Lumia 535 Charger just after buying.

User
 Mukulsadhu on Jun 24, 2015
The Nokia Care, Kwality Hotel Complex, Bhiringi, Durgapur-713213 is refusing to repair/ replace the charger( which is making a hizzing sound and not properly working) of my Microsoft Lumia 535 although it has been just two days of purchase, and the product is covered under the Terms and Conditions of the Warranty. The representative warned that the company will not return the charger and confiscate it. Rather he insisted on my buying a new charger....
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Nokia India - Disappointed as this was my fav. brand

User
 mayankpdave on Jun 22, 2015
I bought a new Nokia Lumai 930 mobile phone for Rs. 38, 000 from genuine Nokia showroom on 31/01/2015. After using it for a month the phone encountered 2 problems. Thinking of the problem being temporary i used the phone for another 2 months. I returned to the Nokia Care center to get the problem resolved. Technicians suggested that the problem being a hardware issue they have to send the phone to factory and will take about 10-15 working days. I left the phone with them. I received a call from the care center after 15 days stating that the phone have been repaired and can be received. The next...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Defect in touchpad of Nokia Lumia 920

User
 d.dutta14 on Jun 22, 2015
I replaced the touch pad of my Nokia Lumia set ( IMEI no 356355050368977) on 16/02/2015 by Nokia care agency, Ramdev Telecom, Garia, 279 NSC Bose road, Kolkata -700047, they charged Rs 12580/- for this replacement work.Now in May, 2015 the replaced touch pad become defunct, while contacting above Nokia care agency I was told again the touch pad to be replaced and similar amount to be paid by me, according to them warranty of such replacement is only one month. My obvious query to you Is it the level of quality and credibility of Nokia & Microsoft product ? Is it the level of care for customer you...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - IMEI NO :- 356468065583584, MODEL NO :- NOKIA 225, DAY ONE TO FACE THE MANY PROBLEMS..

User
 Bappajit Pal on Jun 20, 2015
SIR I HAVE PURCHASED NOKIA 225, IMEI NO :- 356468065583584, 16-APR-2015, DAY ONE TO FACE THE MANY PROBLEMS, 17- APR- 15 CHANGE THE DISPLAY IN NOKIA SERVICE STATION, (SATYA TELECARE, ADDRESS:- 229, C.R AVENUE, KOLKATA- 6). THEN NOW 20 - JUN -15.FACE THE PROBLEM :- KEY PAD NOT WORKING PROPERLY, SOUND SPEAKER, MOBILE HANG, DISPLAY PROBLEM, BUT NOKIA SERVICE CARE SUGGEST TO ME THEY HAVE NO SPARE FROM THIS MODEL, SO U HAVE TO DROP THE PHONE 10 DAYS IN NOKIA SERVICE CARE. IF YOU SUGGEST ME THAT IS POSSIBLE TO DROP THE PHONE AT 10 DAYS, I DON'T HAVE ANY ALTERNATIVE PHONE, SO WHAT I DO ? I CALL THEM MANY...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Cheated by Nokia Priority store.

User
 QUAMAR SHAMSHAD IMAM on Jun 20, 2015
Respected Sir/Madam I have purchased nokia lumia 930 mobile on 09/01/2015 . i asked them for lumia 930 4g lite cell phone. they provided me the lumia 930 . but the phone is not compatible to 4 g network. i asked them that it is not showing the 4 g network then they told me that it show later on. i am in 4 g coverage area but it is not capable of 4 g network. the nokia priority dealer has cheeted me . i confirmed from the nokia care they have told me that it is not capable of it. the detailsof the phone are as follows: brand : nokia modle number : 930 IMEI : 353633066013997-20 TIN...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - IMEI No.3536706090571-NXL- Display Lines

User
 shajipavinam on Jun 18, 2015
Sir, My NXL IMEI NO.3536706090957, purchased in 7/2014, one month after the date of purchase it shows display lines and after a few months display completely failed. On 12/5/2015 i.e on warranty period I took it to the Service Centre 'Mobility Solutions, Karamana, Thiruvanathapuram'. Job Sheet No.10842 dated 12/5/2015. Evenafter, 40 days over I couldn't get the Display Card replaced. When I contacted the Service Centre, they informed that Display Card not yet received from the Company. So its requested to take immediate step to replace the Display Card. I brought the Handset paying Rs.11, 000/-....
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Problem not solved for my mobile in warranty

User
 vndhinesh on Jun 17, 2015
I will be given my mobile to care center 3 times as problem of reddish display on my phone but no solution for me they will be take 10 days for each time now one month over they not not change my display in warrenty. now also it will be displayed as reddish display what can i do for it IMEI NO : 353628063522248 Nokia lumia 530 dual sim Dhinesh.N from erode tamilnadu india ph - +91 9943380577 +91 9787721122 email : vndhinesh@gmail.com...
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Nokia - My phone is not starting

User
 tarakanta1970 on Jun 16, 2015
I bought a Lumia 520 via flip kart on 2.12.13. In between it was causing trouble while phoning, net browsing etc.. It was used to go Nokia service centre often.After using for a year like this, the phone did not start one day while phoning a friend. I immediately called the Nokia Service Centre and they told me that motherboard needs replacement which costs around 7000/. Sir, the phone costs 7899.00 where as the motherboard costs 7000.00. How can the phone be stopped like this? Why the phone will not be replaced? My phone IMEI Serial no is 359965055099726....
Complaint comments Read comments Complaint category Mobile Handsets

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