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Nokia India Customer Care

Nokia India Private Ltd.

SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1
Dundahera
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Phone:1-800-4253388
 +91 124 483 3000
 +91 124 419 9000
 +91 80 4015 9000
 +91 33 4006 2264
 +91 22 6776 9000
 +91 44 6653 0100
Fax:+91 124 483 3099
 +91 80 4015 9999
 +91 33 4006 2260
 +91 22 6776 9009
 +91 44 6653 0301
Nokia Corporate Office:

Address: Tower A&B, 5th Floor,
Sector 25-A, DLF City Phase 3,
Gurgaon-122002, Haryana
Contact Number: 0124 – 4199000

Nokia Branch Offices in India


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Nokia India Complaints & Reviews

Nokia - Cheated by Nokia priority store - Lumia 925

User
 madee_help on Apr 24, 2014
Complaint number registered with Nokia - 1-15107070729 I bought a Lumia 925 from your 'Priority' store on 12th April 2014 (IMEI- 356717058660894), two gentlemen named Saleem and Jitender did a great job selling me the phone and they convinced me that Lumia 925 is the phone for me (I have been a Lumia 520 customer for last one year through my corporate connection - Convergys India Services). Saleem and Jitender promised/informed me following things to convince me to buy 925: 1) That I can get the phone cheaper from Flipkart but 'Priority store' will promise me the service and support that...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Worst Care

User
 ks107 on Apr 22, 2014
I purchased NOKIA LUMIA 520 in Aug 2013 and is still in warranty period. From the past 1 week the device's touch is not working properly i.e. the touch is autoworking and i cant operate the touch anymore. I went to nokia care(Dexter) which is in sector-8, Rohini, New Delhi and told them my problem. They told me that the touch needs to be replaced and when i asked them to do so they said they don't have the required touch available for my device. Then i went to another nokia care which is in Paschim Vihar, New Delhi. I contacted them over phone before visiting them and asked if they have any lumia...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - partiality and undue advantage of consumer

User
 himanshukumarsingh on Apr 21, 2014
Hi, I bought my lumia 720 few month backback from Flipkart and its fall from my bed. And developed cracked I visited nearest Nokia care they told i need to pay 7500 for screen which was half the price of phone, which is actually too high for any screen i enquired outside and online I came across blog saying they replaced cheaply in nasik and all so my two points here what the use of providing a glass whose price half the price of phone and breaks in one fall and my second point just we stay in bangalore charging high money is not fair. why cant u treat all consumer like one and if glass is...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Nokia India - Poor customer service in warranty period

User
 agnitsarkar on Apr 20, 2014
I had purchased a Nokia Lumia 720 on June, 2014. Since the last few weeks the touchpad of the phone started malfunctioning. Application windows were opening and closing randomly as if the touchpad screen was being touched randomly all over. The touchpad was not responding properly either. I visited 2 Nokia Care outlets who mentioned the touchpad needs to be replaced, but they do not have one available and it might take minimum 20-25 days to receive the part. They advised me to check out with some other Nokia Care outlet, and so I am left clueless. I dropped a mail to Nokia Customer Care explaining...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Nokia India - Escalated pricing

User
 Nitin Gupta. on Apr 19, 2014
10 jan 2013 i broke my screen of my Lumia 820, i enquired about the various customer care centers in New Delhi, i went to the Lajpat nagar center and asked them about the cost of changing the screen, i was told Rs. 8500, and 7 days time, i said it is too much they said price cannot be changed but they can do it by the evening, i said no the price is still too much they said they will do it in 30 min if i waited. I suspected something fishy ( the CSR was talking to the technician in a suspicious manner one could feel they are trying to trap a customer. I went of and went to another Nokia customer...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - Phone cannot be repaired by the company itself...

User
 Nirbhay Khurana on Apr 18, 2014
Hi my name is Nirbhay Khurana I Purchased a Nokia PHone Lumia 920 for INR 35000 a year back. ITs warranty expired in the month of march 2014.On 2nd April 2014 Some issue occured in my lumia 920 and It was not switching ON.I gone to Nokia Care (netdot solutions Tilak Nagar) West Delhi they said there is some hardware issue and were asking a huge sum of 8000 INR to repair it.On 9th April i went to Nokia Care (Manav Communication, Paschim Vihar) West Delhi they said that they will charge about INR 3850 to repair the phone I agreed to pay for my dead phone.then after 1 week on 17th April 2014 which...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Nokia worst service center

User
 Vikas_luv1 on Apr 16, 2014
Jobsheet No-153433527/140325/36 Compliant No-1-15051702060 Phone Model-Lumia 720 Service Centre address: Micronas Telecom C-4, Sec-2, , Noida, India problem- touchscreen is not working properly and automatic application started I submitted my phone on 25 March but still issue is not resolved. I got call from your service on 11th March and they told me you can collect your phone on Monday(14 March) and contact to Sunita(Service centre Manager) also. I contacted Sunita on Saturday and they told me part will be on Monday so you can come to service centre on Monday. I went to service centre...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - Nokia Model 306 IMEI No. 355192052025414 purchased on 13.03.13

User
 lalita guha sarkar on Apr 16, 2014
I purchased the subject mobile on 13.3.13 from A. K. Paul & Co., 550, Diamond Harbour Road, Behala, Kolkata-34 [phone :2396 0038 Mobile : 9477291964] Cash Memo No.5257 @ Rs.3850/-. From beginning its performance was not good and I am facing numerous different problems in my handset. So I gave it to Nokia Care at Taratola after seven days of purchasing the same. They repaired and sent back the handset within two days. But after two three days I got same problem and brought back my mobile again to Nokia Care. They told me that they have sent the said handset to their Gurgaon Branch (actual...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Cheated by Nokia India

User
 mayankdhananiwala on Apr 12, 2014
Hello Sir/Madam; I have purchased Nokia Lumia 1520 worth 46000 Rs/- (Round Figure) on 31st Dec’13. \ During the month of Mar’14 I found there are some issues with screen getting hanged. When I contacted the customer care help line Mr. Pankaj has asked to me build me faith in Nokia and they will do best from there side. Pankaj à Anitha As, per the company norms for my device there is Home pickup & drop facitlity. One guy has come guy from Nokia Care – Indranagar, Bangalore branch to pick up my phone at my office address. When I was trying to explain my...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Cheating by nokia, not providing bundled 500 mbdata for specific imei series of asha 502 dual sim

User
 prashant 919115 on Apr 12, 2014
Sir,

I bought a nokia asha 502 dual sim handset in march with IMEI no. 351741064495512, 3521741064495504 ] on 18 march via flipkart online. There was promotional offer of 500 MBfree data with idea connection with this asha 502, so I bought new idea connection mobile no. 9990798535, and tried to activate the bundled offer. But the idea telecom operator denied to provide the free data & explained that NOKIA has not paid and contracted idea for IMEI SERIES initials 35174...
This offer was strongly promoted by your website and was also mentioned on retail packet of handset...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Faulty New Handset Asha 503

User
 eshvendersingh on Apr 12, 2014
We bought Nokia phone Asha 503 on 08 March 2014, within week we identified that one of application Music store is not working we submitted our phone to Nokia Care in Dwarka sector 12. It took one week for them to take call that there was a problem in handset and as per them they will replace the handset from company. Finally on 05 April we received our mobile phone. Same night we found that mobile is not taking charging and it shows message that charger invalid. We again took phone to Nokia Care in Dwarka sector 12 and as per feedback there in problem in the phone and they have send it back to the...
Complaint comments Read comments [3] Complaint category Mobile Handsets

Nokia India - faulty handset

User
 ankita_kumari on Apr 11, 2014
Dear Sir/Madam, I had bought a NOKIA Lumia-520 phone on 1st july 2013. Its performance was not good from the beginning.On march 15th 2014, i took it to the customer service centre where they replaced my battery and charged 700/- .The phone was not getting started when i brought it home.again visted the service centre, they started pointing out different probabilities and got a job-sheet signed.they gave me an approx budget of 3200/- and said they would later intimidate me the exact problem.I had given them the clear indications that they should start with the servicing only when...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Faulty Piece.

User
 Mayank Dhananiwala on Apr 10, 2014
Brought a Nokia Lumia 1520 phone on 31st DEC'13. Faced few issues in Mar'14 and handed over to Nokia Care center in IndraNagar- Bangalore on 19th Mar'14 and received my mobile back on 9th Apr'14 and still the same problem exists apart from new problems are found. I want my money to be refunded or replace a faulty piece. Thanks Mayank Dhananiwala +91-9663050728...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - regarding hardware

User
 gaurav@720 on Apr 9, 2014
My nokia lumia 720 handset's volume down key is not working. And this is the third time I am facing the same issue. Last two time, I visited nokia care and get my handset repaired. But this is the third time I am facing the same problem. I don't know may be there is something wrong with the product. So please provide me the solution...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - my handset warming high nokia lumia 720

User
 prashantnaphade23 on Mar 31, 2014
yesterday I am received my handset Nokia Lumia 720 in Nokia care center Amravati I was submitted for problem about handset highlly wraming and battery problems, and screen problems in between key is solved but other problem not solved that my third time in submitted my handset in nokia care centre but problem is not solved ia am complaint online nokia care centre and telling about my handset problems and i asked about my handset replaced but they did not accept my request and told me "we have no replaced handset policy about your phone". I am requesting you please solved my problems. I am purchessing...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Fake promises by Nokia Care

User
 saikat141 on Mar 29, 2014
It is to inform that I have placed a order of a blue color sim tray for my Nokia Lumia 900 on 04/03/2014 with an advance payment of Rs 400. I was been promised that I will be given my stuff within 15 days of time period from the date of order placed. After following up again and again they are not providing me my Sim tray. They are asking me to take sim tray of other color which would be of no use. I have launched a complain in the care also, their I was told that I will receive a call within 48 hrs, but till date i have not received any call from their side. Am enclosing the details, Hope I get...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Lumia 1520 Screen Broken.

User
 Wasif Zafar on Mar 28, 2014
Hi, This is with regard to service request no.1-15051561564. The Nokia care centre has just replied saying you have to pay the charges!! If a lot of consumers are facing this, we must go the consumer court. Consumers cant be charged so heavily because of fault in Nokia design of having the panel and lcd screen together!How much i Suffered plz read below- Dear Wasif, Thank you for e-mailing Nokia Care. The Service Request No. is 1-15051561564This email is in reference to the concern with your Nokia Lumia 1520 I sincerely regret the inconvenience caused. In response to your email, I would...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - the new phone is damaged since 1 month.and no response from the company

User
 ravindra khaitan on Mar 26, 2014
i had taken new nokia asha210 phone on 13 february2014 from balaji mobile main road rANCHI..but it got damaged in 15 days. i had given to ranchi nokia centre on 5march.they loaded a software.but it again got damaged then and there.so they send it to the company.but its hAS BEEN 20 DAYS.and now they are not ready to refund the money.and they are not giving any gaurantee as to when the phone will be repaired.SERVICE CENTRE RANCHI nirmal enterprises pp compound ranchi is also not giving any response....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia - Nokia service center not providing proper service

User
 Jitendranarvariya on Mar 23, 2014
Hello sir my name is jitendra narvariya I bought a nokia lumia 620 on 23-march-2013 I have some hardware related issue regarding my phone and I hand over this phone to nokia service center situated in Guna madhya pradesh in January 2014. First of all they didn't provided a receipt when I hand them over the phone and the returned me my phone after a long period of 30 day. I renewed my phone warranty and they didn't provided any receipt for it either and till now they are have not returned my phone bill even after asking a lot of time. So please help me in this regard...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - Delay in repairing

User
 KSGehlot on Mar 21, 2014
1. My Mobile No. is +918950226522 OR +919024525930. 2. I have buy a NOKIA LUMIA 620 mobile in Oct 2013. Under warranty period, After some time Network problem arise. 3. On 21 Feb 2014, After long series of experiments, NOKIA CARE JODHPUR accept that there is problem in BACK PANEL of mobile. 4. NOKIA CARE JODHPUR made a job sheet (Job Sheet No. 183433527/140221/12)and receive my phone for repairing. 5. NOKIA CARE JODHPUR gives 27 Feb 2014 for delivery. 6. Till 03 Mar 2014 they did not deliver my phone. Then I file a complain to NOKIA CONSUMER FORM ( Complain No. 1-15050551123). 7. From 03 Mar...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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