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Nokia India Customer Care

Nokia India Private Ltd.

SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1
Dundahera
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Phone:1-800-4253388
 +91 124 483 3000
 +91 124 419 9000
 +91 80 4015 9000
 +91 33 4006 2264
 +91 22 6776 9000
 +91 44 6653 0100
Fax:+91 124 483 3099
 +91 80 4015 9999
 +91 33 4006 2260
 +91 22 6776 9009
 +91 44 6653 0301
Nokia Corporate Office

Address: Tower A&B, 5th Floor,
Sector 25-A, DLF City Phase 3,
Gurgaon-122002, Haryana
Contact Number: 0124 – 4199000

Nokia Branch Offices in India

Nokia Delhi
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Nokia India Complaints & Reviews

Nokia India - NON- ISSUING CASH MEMO AGAINST REPAIRING COST OF MOBOLE PHONE

User
 assam123 on Oct 21, 2014
TOUOUCH SCREEN OF MY NOKIA 520, WAS CHANGED BY NOKIA SERVICE CENTER, OPPOSITE CITY BUS STAND, CHANDMARI, GUWAHATI, ASSAM, ON 20TH OCT, 2014 AT 3 PM, THROUGH COUNTER NUMBER-3, ATTENDED BY A LADY OF TITLE "DEKA", BUT SHE REFUSED TO ISSUE THE CASH MEMO OF RS. 3530.00. PLEASE ARRANGE TO SENT THE CASH MEMO THROUGH MAIL. REFUSING TO ISSUE OF CASH MEMO AGAINST THE RECEIVED AMOUNT IS AGAINST THE INDIAN LAW.SO I EXPECT OF TAKING PROPER ACTION AGAINST THIS UN LAW FULL ACT. JAYANTA SHARMA CONVENER INTACH, ASSAM STATE CHAPTER...
Complaint comments Read comments Complaint category Products & Services

Nokia India - phone not working

User
 Dhanalakshmi A on Oct 21, 2014
Dear Sir, I Purchased Nokia Lumia 530 dt. 6.9.14, from the date of purchase its found that sim not supported so i got replacement against with new one. Again 19.10.14 my phone get into trouble. Its not charging and mobile got switched off. I take it to the nearest Service Center Vadapalani Nokia Care, But they informed that it should be sent to delhi after that only they will confirm back whether it will comes under warranty or not. After purchasing this phone i frustrated highly. It creates lots of mental agony. Kindly arrange to get resolved at the earliest. Thanking you, Yours...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Nokia India - my nokia phone problem not solved

User
 disilva on Oct 20, 2014
Hi I would like to mention first that why i felt the need to write a mail to this level. I am totally disspointed and frustated with my Nokia phone and mainly the response and solution that i have got from your various service centres. None of them have been able to address the problem even to sub satisfaction levels. Details: Nokia asha 200 IMEI : 35241505321969 i having been facing a few problems. I have given it your service centres for more than 5 times. The phone, roughly has been at your centres for around 4 to 5 days total, if you can take a look at the history at your end.i paid...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Broken lcd screen of lumia 1520

User
 payal.m on Oct 20, 2014
I bought a new lumia 1520 on 22/6/2014 from nokia priority storw at vasavi nagar Karkhana. On13/10/2014 i notIced a Crack in the display .but thescreen is intact. I went to nokia sevice centre.the technician told me iT will cost me rs 17000 .and warranty is not applicable. Now i dont know what to do .i bought a phone for rs 40000 .3 monThs back.now rs 17000 for repair. I want to know the reason for thebreakage. why is this phone so delicate. very poor service from nokia And poor quality of Phones from nokia.why is nokia not taking respons.ibility...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Nokia X Dual Sim (Model No. RM-980) Refund

User
 sandhya_maben on Oct 20, 2014
I have purchased this Nokia X - Phone from Vashi, Mumbai. Since the day I have purchased 14-april-14, Speaker and application issues are there. Nokia center is not able to solve it. I want refund of this phone It is not possible to visit nokia store again and again spending time and money waiting for hours together, dissatisfied with services of nokia want complete refund. I have bill with me. Please resolve the issue on priority else I won't have any option other than to approach the Consumer Court. Looking towards hearing from you. Regards, Sandhya Maben. 7710066016...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Poor repair. Original Issue fixed , but new issues cropping up.

User
 navmasali on Oct 19, 2014
I bought my Lumia 720 in April 2013. It was working fine till 16-Oct-2014 when suddenly my phone got switched off. Nothing worked to restart the phone including the hard reset. That is when I took the phone to the Nokia Care, Marathahalli, Bangalore. After examination they told that the USB flexy has to be replaced with a new one. I paid 2650 for the USB flexy replace. They repaired and gave in 2 days. But to my sheer bad luck, the phone was not in the condition i gave them. The display had a bright spot on corner of the screen. I noticed the defect on the screen after I took the handset home(after...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - My phone is completely ruined

User
 iamnikhil96 on Oct 19, 2014
i am using lumia 520. i have already extended its warranty for one extra year. i purchased my device on 22nd oct 2013. the same year i went to nokia care in dec 2013 because my phone was asking for update. they took the phone from me and i got my phone in mid of jan 2014. all they did was replaced my original screen and got a new one. they also removed my original screen protector worth rs.350. the same day, i got a doubt since a white line at the top of screen became visible. but they ignored as a minor fault and ignored it. now last month in sep 2014, the screen became useless and reported at...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - about nokia music store

User
 rajasekhar45 on Oct 18, 2014
sir I recently bought a new NOKIA 206 mobile that included NOKIA music store.. which is given for download the music and songs from it, but it won"t work anymore... when ever i try to open that application it always says " there is problem, something went wrong" please don"t sell such type of mobiles with which you guys given the special applications that won"t work......
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Worst Service at Nokia Care Service Centre

User
 Sumanta_De on Oct 18, 2014
Nokia 220 handset’s ringtone volume decreases suddenly. Within 1 month of purchase of my handset Nokia 220, I realised that the ringtone volume decreases suddenly without any notification. Whenever any call comes in my phone, I cannot hear it ringing. For this problem I took the phone to Nokia Care Service Centre. But after 1 day of invigilation, they told me to keep on increasing the volume of handset’s ringtone when I realize that it has decreases. They cannot give any other solution and they are also not aware of the problem. They donot know what to do and got puzzled. This is not the...
Complaint comments Read comments Complaint category Mobile Service Providers

Nokia India - extended warranty on my mobile ASHA 305 ( valid till 01/09/15 )

User
 SANDIPKUNDU1963 on Oct 18, 2014
Pl note that i have been billed RS 1750/= on 17.10.14 on repair of my mobile within the extended warranty period . Details of warranty are as follows : Device serial no. 355213051831345 Registration Pin: 30214778856763 Registration Date:16.06.2014 I fail to understand why I've been charged within the extended warranty period. regards, Sandip Kundu 9836011456...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - TOO MUCH DELAYED IN SERVICE

User
 INDRAJEET MEHTA on Oct 17, 2014
Dated :-17.10.2014 Dear, I would like to say that we are given NOKIA hand set for repairing in patna service center on9th oct at ROOP RANG TELECOM[618_504886] 80000/1, FRAZER ROAD PATNA, BIHAR 800001.MOBILE NO:-09304753722.He has not provide at deliverd time and date.and he said that your mobile hand over after 20 days. so, pls coperate with me. Thanks INDRAJEET MEHTA 8804712294...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Defective Set

User
 nokia923 on Oct 16, 2014
To M/S Nokia India Limited 15.10.2014 Ref: Defective Mobile set . Dear Sir, I have purchase a Nokia X3 Mobile set from E-Zone, Kolkata on 21.08.2010. On 30.08.2010 the set started crating problem. I contacted the vendor, they advised me to go to Service Centre at Kolkata. According I went to Service Centre Kolkata and requested to change the set, but they have repaired the same. In the mean time the developer from other countries visited the Kolkata to the experience of customer regarding the set. I was one of them to express my experience to them. In the mean time the above set...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Handset complaint - Nokia Lumia 625- IMEI No- 356689057734873

User
 pkbbara on Oct 16, 2014
Dear Sir, I had purchased Nokia Lumia 625 on 09/11/2013 from an authorised dealer Ranchi, Jharkhand. In the normal course of time my touch screen stopped working and I reported the same at Nokia Care on 09/09/2014. The authorised Nokia care dealer where the complaint has been launched is Nirmal Enterprise, 468-C, Ground Floor, Pee Pee Compound, Ranchi, Jharkhand. The service centre provided with a job sheet No. 5979 with delivery date as 25/09/2014. My mobile phone is still covered under the warranty scheme and the same has been acknowledged by the Nokia Care. It has almost been 01 month from...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Unfair business practice and fraud

User
 vmraghunath on Oct 15, 2014
I had purchased a Nokia C7 sometime back and the touchscreen broke. In June this year I got the touch screen replaced at their authorised service centre by paying Rs 7800/=. After 40 days of replacement, the touch screen became unserviceable once again. There was no damage but it just stopped working. I took it back to the service centre and to by utter horror I was told that the touch screen needs to be replaced for another 4000/= rupees. When I told the representative there that I had just replaced the touch screen 40 days back, the lady told me that the warranty was for 30 days only. I then enquired...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - NOKIA 107 MODEL

User
 pratik8100 on Oct 15, 2014
I HAVE PURCHASE NOKIA 107 MOBILE 2-JUN-2014 BUT PHONE SPEAKER WORK NOT PROPERLY THAN I GO TO THE SERVICE STATION AND SERVICE STATION PERSON SAYS ME THIS PHONE ARE Pees to pees change company than i go to the mobile shop when i purchase mobile but he says you need all box than you change pees but now after five month i have not store mobile box so he says you not change this pees and service station person not repaired this phone ple help me ....
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Duplicate part is using by nokia care

User
 s1saurav on Oct 15, 2014
Sir, My name is shashank from patna. I am using your set C5-05.Two months ago I have some problem in touch screen.so I go to roop rang telecom, fraser road patna. They touch screen is damaged so they have to replace it. I said ok.They gave 1500 rupees bill. I paid them and they replace it. But within one and half problem is reapear.so again I go there. They said that again you have to change touch screen and warranty is lapsed you have to pay for it. So I go to another Nokia care at exbition road patna. They check the set and said you touch screen is duplicate. So tell me what can I do? Your coustomer...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - POOR RESPONSE

User
 JainAditya21 on Oct 15, 2014
I submitted a NOKIA E-6 in a dead condition on 13th October, 2014 at 2 p.m at DURGA COMMUNICATION (NOKIA CARE CENTER), 48, Mall Road, Near GTB Metro Station, Ring Road, Kingsway Camp, Delhi-110009 and was told that the phone will be returned with all the issues resolved and in a working condition on 14th October, 2014, at 2 p.m. My first call was made at 1:30 p.m on 14/10/2014 to check the status of phone and was told that since phone is under observation, I will receive a call at 4:30 pm . NO CALL WAS MADE TO ME. I called again at 4:15 p.m for the status update and got the same response and...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Handset rejected in service center

User
 Bhaskarmys on Oct 14, 2014
Hi Team, This is to notify that i have taken my lumia handset to Nokia service center on 13th OCT 2014 for following issue. 1. Handset is getting hung very frequently. 2. Caller will get not reachable even if the mobile & network is active. 3. If we speak for more than 10 min touch screen will not work. When they check the handset they said its liquid damage, but when they show the handset I didn't find any water drops / moisture inside because am sure i was using it very carefully. After they are telling 4000/- will be charged to get this repair. Why should i pay for it i...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Dis-satisfaction due to non functioning of NOKIA XL

User
 prasadvdr@gmail.com on Oct 14, 2014
I wish to bring to your notice that "NOKIA XL" smart phone purchase from local dealer Jain collections, Vizianagaram IMEI NO. 353665066218432 is not functioning properly since date of purchase of mobile i.e. from 28/07/2014. I have also lodged complaint to NOKIA CARE on 28/09/2014 and handed over the mobile to Bright Infocom (NOKIA CARE) Visakhapatnam. Even though a month elapsed, rectification has not yet done. I regret to inform in this context that i have not used even for 10 days. Your immediate response is highly needed....
Complaint comments Read comments Complaint category Government Organizations

Nokia India - Software Problem in Lumia 625

User
 pradeepkc123 on Oct 13, 2014
This phone is ridiculous. 1. Whenever i try to download music from its own mobile store, i am unable to download, it says check Internet connection. Even though I had enabled connection. I tried uninstall and install also. 2. Phone will stop ringing for every 5-6 days and you end up missing important calls as phone will not ring only. we need to restart it again to make it ringing. (NOTE: This happen when phone is in ringing mode and not any other spl modes) 3. Phone gets hanged multiple times. 4. when i try to play songs from SONGS option, it wont show up the songs in Memory card and if i...
Complaint comments Read comments Complaint category Mobile Handsets

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