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Nokia India Customer Care

Nokia India Private Ltd.

SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1
Dundahera
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Phone:1-800-4253388
 +91 124 483 3000
 +91 124 419 9000
 +91 80 4015 9000
 +91 33 4006 2264
 +91 22 6776 9000
 +91 44 6653 0100
Fax:+91 124 483 3099
 +91 80 4015 9999
 +91 33 4006 2260
 +91 22 6776 9009
 +91 44 6653 0301
Nokia Corporate Office:

Address: Tower A&B, 5th Floor,
Sector 25-A, DLF City Phase 3,
Gurgaon-122002, Haryana
Contact Number: 0124 – 4199000

Nokia Branch Offices in India


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Nokia India Complaints & Reviews

Nokia India - taking alot of money for screen replacement

User
 sachin zeus on Jul 23, 2014
the nokia care are charging 85000 for my lumia 720 screen replacement thought it is under warranty period . so i decided to get it replaced but now after replacement my phone does not recieve any signals and when i went to nokia care they are saying their is no antenna in it so they are charging 2000 for just an antenna and that too under no warranty...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Refusal to replace in warranty handset by nokia care saying liquid damaged.

User
 antrixdiamond on Jul 23, 2014
Due to my phone's touch screen was stopped working properly, I visited nokia care vile parle west Mumbai on 23/july/14. My e token number was CO4569. After checking the handset person simply said that my phone is damaged by water and screen replacement cost will be around 2000/- I had taken utmost care with my handset it is with scratch guard and outer case. So How can it be possible? The person said my warranty is no more valid. He refused to check it further when I said I do not want to spend anything. It seems your company and your customer care are trying every trick to refuse service...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - mic not working properly

User
 soodatish on Jul 22, 2014
I have nokia lumia 720, there was some problem in the mic, i got it fixed thrice but still not working last time the service centre told me that there is some problem with the screen, they replaced the touch screen and charged 4000 for that but all in vain once again i landed back in the same problem . Atish sood 76960 87470 9801187470 soodatish@yahoo.com...
Complaint comments Read comments Complaint category Mobile Service Providers

Nokia India - Worst phone

User
 rahulverma143 on Jul 21, 2014
I bought a NOKIA LUMIA 630 DUAL SIM PHONE around 15 -16 days back. Starting from there there came a huge bundle of problems/defects with the phone. On the very next day problem of NO VOICE occurred. After 2-3 days the phone started hanging and apps didn't open at all sometimes. I went to Nokia care center 3 times for the same problem they always see the phone nd just say now it will not occr then i take proofs of this hanging and not responding along with me (i.e. videos of working of the phone).Then they said they will send it to the NOKIA for its repair/replacement. After 10 DAYS i got my...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Nokia Lumia 820, Issue with handset screen‏

User
 K3140 on Jul 20, 2014
Dear Nokia Team, I have purchased Nokia Lumia 820 in the month of Aug 2013. After two month's of purchase i visited to your customer care center at Tilak Nagar with incoming voice speaker issue. They replaced they replaced the same and issue was fixed. At the same time i asked to the concern engineer that there is issue with the screen as well and it is not in proper balance format. He responded me that this is not an issue and it will not hamper your operation. But now i again visited to the same service center with the camera issue. But this time they told me that since your phone screen...
Complaint comments Read comments Complaint category Mobile Service Providers

Nokia India - Camera

User
 Krushna kant Das on Jul 18, 2014
I am Mr. Krushna Kanta Das, Purchased a NokiaX cell phone from Nokia Priority Dealer of Puri, Odisha Bearing IMEI No - 353070060704927. I would like to bring your kind notice that SOON AFTER PURCHASE I FOUND THAT THE CAMERA QUALITY IS VERY POOR AND IT SHOWS A JOINT LINE. THOUGH I GAVE THIS TO THE NOKIA CARE (JOB SHEET ATTACHED) BUT EVEN AFTER THAT THE PHOTO QUALITY OF THE CAMERA IS STILL POOR. WHEN I BRING THE SAME TO THE NOKIA CARE OFFICER AND THE PRIORITY DEALER OFFICERS I AM UNABLE TO GET ANY TECHNICAL SOLUTION FOR THIS. I THEREFORE REQUEST YOU TO REPLACE THIS WITH A NEW ONE AND OBLIGE. Email...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Is Nokia care a scam to torture customers?

User
 akshatmegamind on Jul 18, 2014
Another frustrating experience at Nokia care. I visited nokia care Madgaon because My Lumia 720 suddenly got hung and was not responding. This had happened earlier and I visited a local store and they put in a software for Rs 550 and the phone started working fine. This time I visited Nokia store and first they warn me that they are responsible if the phone goes dead in any process that they do, so much for coming to an authorised service centre. When i agreed to this, they inform me that a minimum of Rs. 750 will be charged for any software work they do. I agree to this. Then while working on the...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Scam Done by Nokia Care

User
 Vivek Talwar on Jul 17, 2014
Greetings Nokia Team I am Vivek Talwar, a user of Nokia Lumia 520 from last 11 months. I haven't visited to nokia care in these last 11 months of duration for my Lumia device because it worked so well without any problems or lags. But unfortunately on 21st June 2014 I have faced a issue in my Lumia device related to charging of device and submitted it to Nokia Care Gurgaon (Sheetla WLL Services). At the time of submittion of my device, I have been tortured by executives to pay for Nokia Care Protect service which could extend my warrenty for next 12 months such that If I got same problem after...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - No network

User
 JAKIE on Jul 17, 2014
My nokia asha 305 here i was purchasing care protect /now my mobile haveing no network issue .Then i vesit nokia care chandmari guwahati, but service centre people denying repaire under warantty, the same laptop was reapared in the same service centre dated 21-05-2013, that time i purched nokia care protect .Now service centre toled me that my iemi no which is not matching with the registred one but my name, moble no, mail id matching, please do need full get resolve my issues,


Regards
Jakir hussain
Conatac no -9864715496/9435403897
Mail-jakirhussain37@live.Com...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - repair of my NOKIA Lumia 520

User
 Leenupihu on Jul 16, 2014
I bought my NOKIA Lumia 520 in dec 2013. in the month of may 2014 it fell down and screen was cracked . i went to NOKIA Care centre at Park road Lucknow. there they charged me Rs 2850/- for replacing the screen. But the problem stated within a month, on recieving or making a call, the screen disappears all the times. i went to the same NOKIA Care centre. Firstly they told me that it will incur charges but when i told them that they had replaced the screen a month ago, then they are telling me that they will send the phone to the company and it will take 15-20 days. neither they are providing me...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia, India - False commitment by Nokia care FC road Pune

User
 SANWONDER on Jul 16, 2014
I broke my Nokia XL screen so I approached Nokia care Dnyaneshwar Paduka Chowk for confirming the material availability and got a positive response. Based on that response I submitted my cell for repairing the physical damage. and was told I will receive the cell on the very on the very next day. Next day I called up for my cell and was told we have to confirm the status we will call you back in sometime 3 hours passed I didnt receive call so I gave a call again. Lady picked up the phone and told me I will get phone on very next day. Again I called up again received response that we have not received...
Complaint comments Read comments Complaint category Electronics & Appliances

Nokia India - misguiding customer, damaging phone

User
 mohitarya on Jul 15, 2014
my handset Lumia
520 encounter problem keep hanging just after 2months but the problem became more intense when its touch
not at all work and I have to switch off repeatedly.In may I visit c.care they say once the phone will be updated all problem will vanish.believing his word I hand over the phone it was updated to 8.1 but the next day the phone

hang and then touch was completely not working i have not face this problem earlier may be c.care has damaged the phone .again I visited c.care they say there is a green dark spot beside charging port and this is due to moisture...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - Nokia care not able to resolve problem in my Lumia 720

User
 Matik Ansari on Jul 15, 2014
Hi, I have given my phone in service for 3-4 times and visited nokia care for 7-8 times for same issue. Problem in headset is 1. Mic(other person can't hear me most of the times). 2.Camera has many lines most of the times. After 3rd last service, additional problem got added. Now there is big noise most of the times while I m on call. Please resolve this asap or replace my phone.I am disappointed with nokia for giving such pathetic service. Right now also, my phone is in service. Please do the needful: Jobsheet number: 642504867/140531/013 IMEI: 357297051718105 Thanks, Matik 9773607388 matik786@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - new mobile nokia xl not working

User
 surbhisoni on Jul 14, 2014
bought two nokia xl devices both of them are not working.i have registered the complaint with the care centre but they are not paying any heed to my complaint.i am unable to make any call as voice is not at all audible. my complaint id is 15246802665. please resolve it soon...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Not Responding and Replacing my faulty Handset

User
 Abhinav Grover on Jul 14, 2014
I complained to Nokia on 10th July 2014 about my Nokia Lumia 925 which was not powering on . When i took it to Nokia, they said that it is a physical damage and will not be covered under warranty. Howeverm they could not even find a single scratch on my handset, still they are not ready to accept that it is not a case of physical damage, it is MotherBoad problem....
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Complaint against Maa Communications (Delhi Nokia Care)

User
 chickuthedude on Jul 14, 2014
This complaint is regarding Maa Communications located at 13 Shankar Vihar, Near Nirman Vihar Metro Station, Opp. Metro Pillar 72, Main Vikas Marg 110092. The Nokia Care people took my phone for repair on 28th June 2014 and are not returning it. The representative was extremely rude and her manager Ms Menu Mehta (+91-9717133661) is very rough and very impolite in handling the discussion. It has been so many days and they are not providing any proper answer. Extremely unprofessional attitude and really bad in handling customers. They have been asking for 2 days time since I gave my phone and...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Nokia India - about service delivery from Nokia priority and care

User
 Shivaraj Gunaki on Jul 12, 2014
Hi sir/madam..recently I purchased ear phone from Nokia priority at karol bagh new Delhi. One of worst product ever in my life time..even 50 rupees product works better.. Than original Nokia proucts.. Within a month t stopped working and I asked for replacement their answer is wait for 20days t will proceeded .. What the nu sense it is!!! who could wait 20 days for a it's replacement. In present fast world.. and the behaviour of personals at Nokia care ..Hotline communication(104_433527) is like humiliation and they think customers as beggars ...Nokia already u already downtrend in market no one...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Mobile handset has not been repaired since 11th June 2014

User
 Peddanna on Jul 9, 2014
Purchased a N225 Nokia Dual Black handset on 07th June 2014.It has been observed that the mobile does not support vibration mode. It is brought to notice to the Nokia Care ( @ RTC X Roads, Hyderabad ) on 11th June 2014. They asked to come again after 4 days. Again on 16th June 2014, approached them. This time also they asked to come after 1 week. Accordingly, I approached them on 26th June 2014 and they have taken the handset to resolve the issue of enabling Vibrating alert in the mobile. They asked to come after 1 week to collect the handset. I approached on 8th July 2014. No proper response is...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - nokia care thieves!- lumia 820

User
 Aradhya Saxena on Jul 9, 2014
Hi, Nike care centers are thieves. On 9th June I went to Nike care center in hadapsar pane for my Lima 820 phone. The screen was broken so it had to be replaced. They said it will take two days for screen to come. When I called them after two days they said one more week..When I called them like 10 days later they said sir we are getting it ready today..U can pick it up..I went to the service center..waiteD for 2 hours. Then they say sorry we cant fix it because of the faulty touch panels they are receiving from the company. Then they say we will send to Chennai so that they can fix and now they...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Battery backup Reg

User
 muthuram85 on Jul 8, 2014
Dear Sir, Last week i was purchased nokia 220 mobile in Chennai Skywalk nokia Showrrom, but the battery backup is very very poor three days back i ask the showroom people they don't give proper response for that. So please take and close the issue in two days. Thanks & Regards N.MUTHURAMAN 09941301110...
Complaint comments Read comments Complaint category Mobile Handsets

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