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Nokia India Customer Care

Nokia India Private Ltd.

SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1
Dundahera
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Phone:1-800-4253388
 +91 124 483 3000
 +91 124 419 9000
 +91 80 4015 9000
 +91 33 4006 2264
 +91 22 6776 9000
 +91 44 6653 0100
Fax:+91 124 483 3099
 +91 80 4015 9999
 +91 33 4006 2260
 +91 22 6776 9009
 +91 44 6653 0301
Nokia Corporate Office

Address: Tower A&B, 5th Floor,
Sector 25-A, DLF City Phase 3,
Gurgaon-122002, Haryana
Contact Number: 0124 – 4199000

Nokia Branch Offices in India

Nokia Delhi
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Nokia India Complaints & Reviews

Nokia India - auto-touch problem

User
 kabilan sj on Nov 28, 2014
I have bought a Nokia Lumia 720 one year back and it was working fine till yesterday. But suddenly from yesterday Iam facing a problem with the touchscreen. It automatically functions without my touch and its moving to all pages. i have tried rebooting and refreshing lots of times and i got tired with it. I also went to Nokia care centre nearby and they told me to replace the Touch pad completely which is going to cost me around Rs. 7.9K . I didnt even dropped my mobile anywhere and there were no scratches too in my phone. Then why this problem is occuring all of a sudden. I didnt did any thing...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Lumia 730 network problem

User
 somak12 on Nov 28, 2014
Hi, I have bought a LUMIA 730 a month ago. The phone is having problem with network. Every thing else works fine, but when ever the network goes, the phone can not refresh the network by itself. Though the signal shows full tower, still in the mobile and sim settings, it shows no sim and the sim1 and sim2 settings are disabled. I took it to the nearest service center, they suggested me that it can be the error with the module(sim). I took my time to test, cuz i did'nt want to give my new phone to the service center for repairing, Yesterday on 27th nov 2014, i submitted my phone against...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Defective Product -No Replacement/Repair

User
 Raghav Shukla on Nov 28, 2014
Dear Sir, I am using Nokia Lumia 720 mobile. My handset is under warranty. Now its third time I have submitted by mobile for same problem. It has been 23 days Nokia have taken my mobile & not reverting back to me. I have requested them for replacement. 1. Brand/Mfrs.: Nokia Lumia 720 2. Dealer/distributor's: Akshay Care, Pune 3. Whether under warranty/guarantee: Yes 4. Job sheet Number: 672504867/141105/014 I have also registered complain at Nokia customer care, but they are also not replying. 5. Complain No. 1-15742528842 I would urge you to kindly help me with...
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Nokia India - Servicing time too long and unreliable-reg.

User
 pk gangte on Nov 26, 2014
I have given my Nokia handset X2-01, with certail complaint in Nokia Care, Aizawl on 17/11/2014. The problem was that Incoming call details was not displayed, contact list could not be viewed, massage folder could not be opened. As per the customer care I was told that the handset need to be flushed and the phone can be collected within an hour. But when I came back they told me they could not flush and have to leave my phone. After three days I was told that it was not completed yet. After a week they still have an excuse that they were unable to download the software so they ask me...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia Care Center - Nokia Lumia 720 Repair Complaint

User
 Brijesh Bhomkar on Nov 25, 2014
Hi, I had given Nokia Lumia 720 for repair (Battery Recharge Issue as mentioned in job sheet) on 10th Oct 2014, at Nokia Care Center Mapusa Goa. But after repeated follow-up they haven't repaired my mobile instead Nokia Care Center insisting us to take other old mobile instead of my original Nokia Lumia 720 mobile. It has extended warranty of one year so there is no scope that we will accept other mobile, neither they show any courtesy to tell exact problem with the mobile. We only doing regular follow-up with this, as you must understand that customer time is valuable time. Also there is...
Complaint comments Read comments Complaint category Products & Services

Nokia India - Nokia mobile is poor quality

User
 Krishnakedia17 on Nov 25, 2014
I had given my nokia lumia 720 handset to your service centre M/s R & A Mobile Seevice of Sibsagar vide jobsheet No 2004 dt 22/10/2014. But after passing a long period of near about 1(one) months.I have not yet received the above handset till now. Now this is a clearcase of dificiencey in the Service. You are therefore requested to please send above handset immediately without any further delayed. Treated it most urgent. Regards Gopal Kedia 9864438280 9435057017...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - mishandling of nokia phone and returning as dead

User
 M ahmed on Nov 24, 2014
Sir, i had visited NOKIA CARE IMPHAL in the name of RK TELECOMMUNICATION regarding nokia 220 battery discharging rapidly n the phone is in working condition.They handed me the repaired cell phone after taking Rs 500 for component change (RECIEPT NO 7735) n the problem of discharging has been solved .Later i found that the keypad which has been working before is not working now.Again i visited the same centre n reported.They accepted the phone n given me the reciept of JOB NO 20658 denoting keypad not working.After 2 weeks and on 24/11/14 they return my cell phone declaring as dead and refunded Rs...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - about service center and a mobile lumia 730

User
 knitish1114 on Nov 22, 2014
I had purchase a lumia 730 at 16 of Nov I was complaint about divice that back cover making a noice and some loose from a corner I just trying to say that I have make full payment of this but not got a complete mobile I am lover of wwindow phone the service centre vaishali there are two girls said to me that we cant help u in a roudky way on 19"of Nov with in 4 days first they band a sticker on back cover that called in indian language like "jugad" did payment for this I have snap of that stickers I can easily make trouble against Nokia but I want only my mobile in good condition thay said to me...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - NOKIA LUMIA 625 - TOUCH REPLACEMENT - REG.

User
 BALU BV on Nov 21, 2014
I HAD SUBMITTED MY NOKIA LUMIA 625 MOBILE ( IMEI NO. 353035066242859) AT MOBILITY SOLUTIONS, KARAMANA, THIRUVANANTHAPURAM, KERALA (NOKIA CARE-AUTHORISED SERVICE CENTRE) (JOB SHEET NO. 9909) ON 01/11/2014 FOR REPLACING THE TOUCH. MY NOKIA LUMIA 625 MOBILE HAS WARRANTY. BUT THE AUTHORISED SERVICE CENTRE EXECUTIVE ALWAYS GIVE ME A REPLAY THAT " TOUCH FOR NOKIA LUMIA 625 IS NOT AVAILABLE" AND TODAY ALSO EXECUTIVE TOLD ME THAT I SHOULD WAIT FOR ONE OR TWO WEEK. SO KINDLY GIVE DIRECTION TO THIS NOKIA CARE TO ISSUE MY MOBILE WITH REPLACED TOUCH ON MONDAY ITSELF. BECAUSE I AM A GOVERNMENT EMPLOYEE AND MOBILE...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Nokia India - Phone gets Stuck very often

User
 Madhav VIkranth on Nov 21, 2014
Hello, I got Nokia Lumia MODEL 625 in Sep'2013. IMEI number : 356689052266921 It worked nicely for the first 9 months & then the actual problem started. The phone used to get stuck & I need to restart the phone. Later, this used to get stuck more often atleast like 3-4 times a day. I got it to the nearest Nokia care & the guys said that it is due to update. They suggested me to go for a one time RESET. But, the problem was still on. Everytime, i go to the Nokia care; The only thing i get to hear to to Reset the phone. I dont understand, how Nokia guys think that "Reset the phone"...
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Nokia India - manufacturing defect

User
 javed6273 on Nov 21, 2014
JAVED ALI LALA MODEL NOKIA LUMIA 720 BALCK IMEI NO;357297054667507 JOBSHEET NO;637504867/141120/032 PHONE SUBMITTED ON 20 NOV 14 we know NOKIA not only by name but also by quality and service. Hence i purchase nokia lumiya 720, there some minor problems observed but this time a major problem occured i update window 8.1 a couple of months ago but from that time screen rotation is not working, as well as i got free, i visited in nokia care at ghatkopar, they checked my phone and show me some 11 touch in damage condition also blame that phone damage by me some ways. as we know its not...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - change nokia x2 mobile

User
 Sandeep Minhas on Nov 21, 2014
i have purchased nokia x2 mobile on 11-10-2014 from unique sales corporation sirsa haryana having contt. no. 9996746000/9896086095.but its ringer is not worked properly i.e sound was not clear. sales man gave me set in open condition .i took it on nokia care .he said ringer of x2 is not available .today after 40 days i have not use x2 mobile .so please change my nokia x2 mobile because i have expended 8600/- rupees .i hope u will understand my problem and change x2 mobile to continue my desires on nokia brand thanking u....
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Nokia Telesystems

User
 Janmejaya Singh on Nov 21, 2014
I am JANMEJAYA SINGH from bhubaneswar purchased a Nokia Battery bearing No. BL-5C (0670512417535U443L16512772) from Nokia Telesystems, 25, District Centre, Bhubaneswar. Today i.e. on 21.11.2014, I find that my battery is damaged. Immediate i am going to Nokia Care. But, they are refused me and ask me to go another Nokia care. This care to that and that one to this i am moving for 3 times today. But, no one try to resolve my problem and for your kind information my battery is in warranty period and it is going to expiry on 23.11.2014. Please help me to resolve my problem...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia - Not able to Renew Subscription

User
 Nilesh Hanumant Chavan on Nov 19, 2014
its almost 1.5 yrs for my lumia 720. I used to renew mix radio subcription thru oxygen wallet. But they have stopped this many months ago. As a result i`m denied of service of downloading songs from mix radio.
I m in touch with Customer support from Oxygen wallet, but i dont think they are going to resume with the renewel service.


Can you let me know how to renew?


mobile - =91 9822550370...
Complaint comments Read comments Complaint category Mobile Service Providers

Nokia India - NOKIYA LUMIYA 610 WHITE MOBILE (IMEI No. 353663051265856)REFUSED FOR WARANTY BY NOKIYA CARE WITHIN A MONTH OF PURCHASE DATE.

User
 Wramoo on Nov 19, 2014
Dear Sir, NOKIYA LUMIYA 610 WHITE Mobile (IMEI No. 353663051265856) was purchased on 07 Jul-2014 from "Magic Mobiles, Nagpur.(Maharashtra)" Rs.7, 250 /- Name of Customer- VARSHA NAIK, Wardha (80 KM away from Nagpur). Mobile hanged soon after and on the advise of "Magic Mobiles, Nagpur." Handset shown to "Nokiya Care, MILAPS ELECTRONICS, Nagpur" 0n 29/07/2014, but he refused for warranty repair &took Rs. 300 /- on the name of software updates. The handset again hanged after coming to Wardha . The same has taken to " NOKIYA CARE, Green Line Electronics, Wardha (Maharashtra)" He too refused for...
Complaint comments Read comments Complaint category Mobile Handsets

Nokia India - Nokia Care - Cheating with the duplicate Touch Pad

User
 Manjusha01 on Nov 19, 2014
Dear Sir, I have purchased a Nokia Lumia 525 phone from Bangalore, Yelahanaka. The Touch Pad was broken from my hand and i had given it to the near by NOKIA CARE to change the touch pad. They Have charged Rs.2600 to me for the new touch pad ( when the price of the original touch pad is only with in 2200.).The same day the touch pad broke again just by a gentle touch.I was very sure that it was not the original touch pad which they have given. I walked in to the Nokia care centre and informed about this, but they argued that it is the original NOKIA touch pad, I went to another NOKIA CARE...
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Nokia - Worst services

User
 shailendrapal1985 on Nov 19, 2014
Hello, I m Shailendra Kumar Pal, bought NOKIA LUMIA 720 in October 2013 and used it very well but in between May-June 2014 i found problem of phone hang/rebooting etc. and send it to Nokia Service centre and got my phone back after 20-25 days and after using it for one month my phone was completely dead and again i send it to Nokia Service centre for replacement and they handover my handset after one month with IMEI No. swap and guarantee by Nokia Care Line that phone was completely changed with all new internal parts. After using it for few days again i found many problems like network drop,...
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Nokia India - Your services is too much poor still you dont have any positive solution regarding my issue.

User
 shailendrapal1985 on Nov 19, 2014
Hello, I m Shailendra Kumar Pal, bought NOKIA LUMIA 720 in October 2013 and used it very well but in between May-June 2014 i found problem of phone hang/rebooting etc. and send it to Nokia Service Center and got my phone back after 20-25 days and after using it for one month my phone was completely dead and again i send it to Nokia Service Center for replacement and they handover my handset after one month with IMEI No. swap and guarantee by Nokia Care Line that phone was completely changed with all new internal parts. After using it for few days again i found many problems like network drop,...
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Nokia India - Dislisting the service center

User
 kritikasoni on Nov 18, 2014
I have submitted my phone Nokia 925 in Nokia care service center as it was having a microphone problem but when I got back my phone its headphone jack was not working. I again went back and gave the phone for repairing. The people from the service center said that they will give me in an hour but as I didnt have time I said I will collect it from them on the next weekend. On the next weekend when I was on my way to the service center, I just called them and asked for my phone they said they would be delivering it to my place in a day or two. It has been 10 days but whenever I call them they just...
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Nokia India - pathetic customer care and unprofessional behaviour

User
 mathur2427 on Nov 17, 2014
I went to Jaipur's Customer Care on 17th November 2014. But what I got there was humilation from one of there staff member and the worst part was the manager was also taking his side. I was shocked to see the such kind of rude behaviour from Nokia Care Center. I never expected such response from Nokia. After facing such a humilation I am not going to suggest any of my known to visit Nokia Care and buy nokia phones as now has lost its standard and they have started hiring unprofessional, unskilled/ semi skilled workers who dont even know how to communicate with their customers. All they is know how...
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