Nokia 5130 C Xpress Music — Responsibility of nokia care

3 Aug 2009,
i purchased a nokia 5130c xpress music in month of march from lucknow,
after 2 months many problems started with it like...it start hanging, it's head phone port stop working, so i report it to nokia care lucknow (apposite llila cinema, hazartganj) 10 days ago, they asked me to submit it for 2 days, so i submitted it .
After 2 days when i reached to take my mobile, i got an answer that it has some hardware problem so, it should be send to delhi for hardware replacement, but i had to come back to my college at jalandhar within 3 days so ask them that " can i get my cell repaired from jalandhar"?
i got answer yes.
when i taken back my cell from them it worked for 2 days and after that it completely stopped working .
now it is in such a condition that it is not able to swicth on.
so on 29th july i went to nokia care jalandhar (near D C office) and told them about all these problems,
but they refused to repair it by saying that "your cell phone got tampered by nokia care lucknow.,
so we can't do anything.
they are saying that your cell can be repaired only at nokia care lucknow.
but problem is that i will go to lucknow after 3 months, and i am finding number of problem without a cellphone.
so i request nokia care to look afteer my problem.
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before one my friend is gifted me nokia 5130 express music...
one month tak theek thak chala but us kay baad ek dum error dena laga that is {contact service}
means phone powered on ho rhi hai par aage se bus puri screen par {contact service} likha aataa hai then woh bund ho jata hai...
maine repairing k liye diya hua hai let see what happens wid nokia 5130 express music...
now i relized i dont want 2 purchase in nokia series any one...
its my advice 4 all of them who read thiz msg...
phone powered on ho rhi hai par aage se bus puri screen par kewal light jalta hai koi bhi menu nahi aata hai ranchi me nokia care ko diya to waha par bhi banane se inkar kar diya bolta hai ki iska hardware me problem hai.
plese my help
i purched a nokia 5130c cell on april 2009...but now i suffer with very heavy problems with tha set .mainly i suffer with contact service problem i went 2 nokia care center and they said it is a non rectified problem what should i do

nokia/5130 xpress music — stealing of phone hardware

hi,
my name is sonu. i am using nokia 5130 xpress music phone with imei no is 355246/03/119400/4. on 8th may 2011 it just got some charging error. so,i went to nokia care at OKHLA PH-II NEW DELHI 20. they told me that your phone is wet by liquid. but i know that my phone was never wet by any liquid but they said like this and told me that it will cost 1850 rupees. i refused them to do that n asked to give my phone back. when i saw t again i found that the board of my phone was changed with the damaged one. today i went there again but there manager didnot believe me and denied me to do any steps against there workers who steel my phone hardware..it shows that may be he also involve in this. i requested you that please take some action against them if they are doing such crime. i am totally mentally disturbed with their act that they just did with me. please help me out.

Regards,
Sonu Bot
Sir I purchased a nokia 5130c cell on 3rd july 2010 and from last 3 days it switched offed automatically.i m going to a nokia service center which is in vaishali ghaziabad.they told me that its IC has been burnt.they r asking 1470 RS/- to repair it.and they also told me that the guarantee period of this new ic is only 1 month.
I m unable to take any decision so plz help me and give me your suggestion

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