regarding nokai service centre - nokia 7310
i m sanjeev singh i would like to complain about the service centre of nokia at aligarh uttar pradesh india.
i have purchase a cell phone nokia7310 and a got the voice activation and dialing problem and the volume problem, i went there at customer care of nokia at aligarh and i ask to help me to fix my cellphone that ius coming under warrenty period, it is just the 4-5 months only, the manager mr- faram rizbi he attend me and, he told me that we cant fixed yr cell phone becouse it is a physical demage but it was not when he was opening the cellphone that movement of time he did some brakage in the volume part, but there was the problem in the cellphone itself and he refuse and said the this is not under warrenty, and he took the photographs and report the company that the cellphone is not our responsibility and i will give u a solution that u can go out side and fixed yr problem by some local mobile repair shop and this is not our responsibility to fix it. and did the miss behave with me and when i ask for the report than he refuse to give me the service report and said to me that do whatever u want to do, and said the he is going to be loyal to the company without serving and helping the customer.and the behaviour was very bed and abusing.i m not expecting this all things witch is happen with me, this y i woul like to take this matter further to the consumer forum.plese do the necessory action agains this centre.
Name- sanjeev singh
address-19/232 c gandhi nagar aligarh
job sheet no- nokia india-245433527/0904 30/01