[Resolved]  Nokia 7310 Supernova — Keypads not working

Hi,
I bought this phone in October of last year. One month later the plastic screen protecting the camera came off. I was told by friends that Nokia would not replace this. So I replaced it with the one from the extra pink cover. A couple of months later and the protective net on the headset came off. I still did not complain thinking that I must have misused it in some way. However 6 months after buying the phone, the 7, 8 and 9 buttons and the volume lowering key on the side stopped working. I went to two Nokia care centres and was told that the component had not arrived. I waited for more than a month and then got the keypad replaced. Now after only a month of the repair, none of the keys work and the phone is lying usesless. This is my 5th hone and my 4th Nokia phone. None of the others have given me any problems even close to this one.
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Aug 14, 2020
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Nokia 7310 supernova — Keypad problems

Hi,
I bought this phone in October of last year. One month later the plastic screen protecting the camera came off. I was told by friends that Nokia would not replace this. So I replaced it with the one from the extra pink cover. A couple of months later and the protective net on the headset came off. I still did not complain thinking that I must have misused it in some way. However 6 months after buying the phone, the 7, 8 and 9 buttons and the volume lowering key on the side stopped working. I went to two Nokia care centres and was told that the component had not arrived. I waited for more than a month and then got the keypad replaced. Now after only a month of the repair, none of the keys work and the phone is lying usesless. I do not want any repairs done to it and want a replacement with another phone. This is my 5th phone and my 4th Nokia phone. None of the others have given me any problems even close to this one.

Please help.
nokia 7310 keepad not working
Hi,

I purchased the Nokia, 7310 Supernova Phone last year in November. after a few months the protective covering over the USB port broke off and I was told this cannot be replaced. Also, the paint on the number keys have faded off on 6 8 and 9 . I would liek to have the key pad replaced but as told that none of the showrooms haev the keypad as the company has stopped production of this phone. Also periodically the keys stop working and I have software problems with the phone.
3 or 4 months after buying nokia 7310 the volume - button on the side was stopped work. volume of speakers were being decreased. 7, 8, 9, 0, *, # don't work. i could satisfy only with its camera. but videos not quality...
Hi, i have exchange that phone by replacing nokia n 72 with my Friend.I like the phone very much but there is the minor problem in charging of the phone the charge circuit is gone damaged, when i reach to the nokia stores it doesn't giving a assurity that it will repaired.i was little dissappointed.but I will...

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