[Resolved]  Nokia Bluetooth Handsfree Bh - 106 — Nokia Care

Ref:
Complaint regarding Nokia Care Job Sheet No.[protected]/091214/36 dated 14.12.2009.


I am a loyal customer of Nokia since year 1999 had been using different handsets / accessories manufactured by Nokia without any major trouble for more than a decade.

I had deposited my defective Bluetooth Handsfree set Nokia BH-106 (purchased on 28.10.2009 from a Nokia Priority Dealer) for replacement on 14.12.2009 at a Nokia Care located at 26/2 Hindustan Park, Kolkata 700029.

I was asked to collect the replaced Bluetooth Handsfree set after two weeks i.e. last week of December 2009/ First week of January 2010.

When I visited the said Nokia Care, (now relocated at 1, Ekdalia Road, Kolkata) on 06.01.2010, I was told that replacement was not yet possible due to non availibility of Bluetooth Handsfree sets.

In this situation I had requested the said Nokia Care to provide me any other model of Bluetooth Handsfree set like BH-105, BH-107, BH-108, BH-212 etc as replacement, if BH-106 is not readily available with them right now.

In a return e-mail from [protected]@nokiacareindia.com on 06.01.2010 I was assured that, I'll get some feedback in seven days i.e. by 13.01.2010.

My job sheet is lying pending till now without any information from your Nokia Care in spite of my e-mail reminder on 13.01.2010.

You are requested to take necessary action in this matter.