[Resolved]  Nokia Bluetooth Headset Bh - 106 — wrong product/information

Address:

Gurgaon, Haryana

Dear sir/madam,

i wish to raise one complaint against mobile store of hot spot, i recently (10 April 2010) purchase one bluetooh ( Nokia Bluetooth Headset - BH 106) from hotspot store (SPICE RETAIL LTD.,Shop No.151,Huda shopping Complex,Sector 31-32,Gurgaon - 122001,Haryana). My Bill Invoice Number is[protected] and i was charged RS 1300 (INR) from my debit card. here the matter is when i was checking the item (Nokia Bluetooth), At that time store employees delivered me information that you can purchase any item from here either we will replace it or we will refund you amount. your employee (ATUL GULIA, Employee ID 00131) told me that this bluetooth device can connected with any mobile device without complete checking that device compatible with my business phone or not he sold to me. after few minutes i found that bluetooth device not compatible with my mobile phone, when i asked for description Mr Atul Guliya,Manish and two other employees not in position to define the problem,when i asked for i don't wish to purchase that particular item they offered me to replace with other item which is with Rs 700(INR) cost, i denied for the same because i was told fatel error information. after i refused for transaction they told me you are in home where you can pick and drop anything and threatening me, i asked for guest feedback book they denied and told me that we are the boss if you wish to pass any massage you can deliver to us no body will listen as a eye witness i have contact details of shopkeepers,2 customer, my brother as well.

after all this bad incident i hurt a lot, and i wish to raise this issue to management as well as administration of Hotspot stores, i denied for my money, i was delivered wrong information,wrong product without checking, misbehavior with guest/customer, they are not employees they all behaving like uneducated persons.i requested for support from management side as well as to have refund for my money.mobile care officials support demanded.


Amit Bhardwaj
(m) [protected]
e mail - bhardwaj.[protected]@gmail.com