[Resolved]  Nokia — poor service and worst quality of handset

Nokia India — Very Bad Service

Hello

I have a Nokia E72 whose scroll pad key was getting stuck while using it. I went to the BTM Layout 2nd Stage 2 on Monday 13th Nov 2010 at around 12pm to see if can get repaired. I had also checked on the internet that the software version for the hand set was not updated. so went to Nokia Care in BTM and gave my set to the lady at the CSD. She asked me what the problem was and i told her that the software for the handset needs to be updated to the latest verion. I also told her that the scroll key pad was not functioning properly.she said to update the software the data would all go like the contacts and messages. I said its OK. she asked me to come after 2 hours.

As i had work else where i came back to Nokia Care at 5:30pm.
She gave me the handset and when i checked its the same software version that i already had and all my data was gone. The scroll key pad was still not functioning properly.

When i asked her the lady at the counter told me that we first update the software to check it it was due to a virus, then we would send it to Noida for further testing.

Then the Manager Mr. Arun Kumar barged in to make me understand the procedure why he updated the software. He told me that in order to check the scroll key pad he had to first update the software. Although it was the same version. The way he spoke was unmannerly and he also pushed me out of the way.

All I want to know is is it not commonsense no to do any changes if the software is of the same version. Unnecessarly i lost all my contacts and messages and other information from the phone memory. More over the scroll key pad was also not working properly.

Please help.

Nokia — very worst condition

J. VELLAISAMY
(Advocate)
3/161,Abu Tower, 75, Law Chamber,
Melur Main Road, Madurai High Court,
Y.Othakadai,
Madurai.
[protected][protected][protected][protected][protected]


Sir,

Under instructions from my client M. Rajarajan, No. 3/161, Abu Tower, Y. othakadai, Melur Main road, Madurai Tamilnadu.

I issue the following legal notice to you:-
1) Nokia India Pvt Ltd,
SP Industry, Industrial Plot 243,
Udyog Vihar, Phase I, Dundahera,
Gurgaon- 122016
Haryana,
India.
2)sact communication
152, north veli street,
Madurai

My client is a practicing advocate in the High Court of Madras, Madurai Bench. He is engaged in busy schedule and use of cell phone every now and then in discussion and receiving urgent calls from his clients from different districts, moving matters in the High Court, giving appointments to his clients and instructions to attend the court by his clients over phone are inevitable and unavoidable.

My client has recently purchased a cell phone Nokia Model No.E.72 from your authorized dealer at a cost of Rs. 15,500. Your dealer issued receipt of payment issued a receipt with a warranty of one year for the said cell phone. But immediately within warranty period, the cell phone could not operate and function properly and found defective. My Client reported the said defect to 2nd of you immediately on 04.07.2011.

My client states that the second of you informed my client that the said defect can be rectified only by the head office at New Delhi and it was forwarded to Delhi for rectification of defects and returned on within a two weeks and service job sheet also given to my client no is[protected]/110704/25. Thereafter my client received the above cell phone on 15.07.2011and again the same defect found in the cell phone and my client again reported the same to the second of you. This time also the second of you informed that the cell phone will have to be sent to Delhi for the same repair. Thereafter my client received the same on 20.07.2011 and again the same defect found in the cell phone and my client again reported the same to the second of you and made complaint before the office of the nokia careline and complaint was registered and no 1-[protected] also granted by the executive namely Santhos. Thereafter the 2nd of you called my client and stated that the defects was rectified and my client also went on 27.07.2011 again the said problem was not rectified, hence again made a complaint nokia care line on the same day complaint no is 1-[protected] and talk with Dinesh sani who is incharge of the said care line. Thereafter 4th time the 2nd of you called my client also went to office on 5.08.2011 the same problem was arose once again the mobile was hand over to the 2nd of you.

My client states that in view of the defective cell phone sold by the second of you, he suffered a setback in his profession and excruciating loss and mental agony. My client requested the second of you to replace the defective cell phone with a good piece of cell phone. But the second of you refused to do so.

My client states that in view of the defective sale of cell phone, he has been made to run from pillar to post to rectify the defects causing serious damage to him, his profession and his clients. The second of you is liable to replace the defective cell phone with a fresh piece and warrant, besides compensating the damages for the hardship and mental agony caused to my client from the date of purchase to the tune of Rs. 1,00,000/-



My client states that the first of you being the head of the nokia care and the second of you being service center of the defective goods are jointly or severally liable to make good the damages caused to my client.

My client hereby calls upon both of you to replace the Nokia cell phone Model No. E 72 purchased by my client under invoice/bill dated 01.11.2010 with fresh piece of cell phone and pay a sum of Rs. 1,00,000/- towards compensation for the damages for mental agony and hardship caused to my client from the date of purchase on01.11.2010, within a week’s time, failing which my client would be constrained to initiate appropriate proceedings against both of you holding you liable for all costs and consequences arising there from.


VELLAISAMY

(ADVOCATE )