Nokia — joystick malfunction N73

To the senior most management Nokia Care,

This is to bring to your notice that i had deposited my nokia N73 handset at Benz India Private Ltd., C- 126 Nariana Industrial Area, Phase I, New Delhi - 110028, on 24th July 2009 to get the joystick of my phone repaired or replaced. My IME number is [protected], today after five working days when i called the nokia care Nariana and asked for the status of my phone they tell me that the do not have the spare parts and it will take another 3 to 4 days to get the part and repair it if they get the spare parts on time, otherwise it may take more time. This highlights the inefficiency of the company, its on with producing new products but what about the user like us, it shows that the company doesn`t care for its existing consumers. Next time i and will advise others to refrain form buying nokia phones if this is how the existing consumers will be treated.

Thanks
Dilip Johri