Nokia C3 - 00 — malfunctioning 6 month old mobile phone

Address:

West Bengal

My mobile handset(Nokia C3-00) which is just about 6 month old was malfuntioning - lacking in clarity and volume on both outgoing and incoming conversation.

I had taken it to a Nokia Care centre where the problem was identified. Apparently the two microphones have been damaged due to severe corrosion. The service centre mentioned that ingress of "liquid" was reason for this damage which is not admissible under warranty.

While the mobile has not been dunked in any "liquid", probably moisture or seepage of perspiration was the reason.

However the micrpophones are not fully shielded from exposure to external environment and with high humidity level in a city like Kolkata it is expected that the design of the product and quality of components should be resistant to such conditions ( at least during the tenure of the products warranty period + extended warranty period i.e 1+1 year).

Anyway I agreed to the estimated cost of around Rs 850/- for repairing the set. However while preparing the documents they mentioned a clause that there is risk of total damage to the set during the course of repair for which the service centre would not bear any liability. I did not agree to their terms and took the set back without the repairs.

My submission is as follows :

"A product in which the components have corroded during normal usage well within the warranty period should be replaced free of cost".

I seek redressal of this isuue.

Regards

Surajit Majumdar
Contact no.[protected]