[Resolved]  Nokia C5 - 05 — Device

Address:

Howrah, West Bengal

Dear Sir,

I have purchased Nokia C5-05 on 25.05.12 vide emie no. [protected] from Satyam Telecom 2 N C Dutta Sarani, Kolkata-700001, vide Invoice No 110 after 15-20 days I have found touch problem on the device and report the same to Satyam Telecom,they have modify some setup and then the device is running. After 30 -35 days the device still showing the touch problem then I have gone to Nokia Service Center on Princep Street, Kolkata they upgrade Software and then the device is running. After Sept' 12, the device showing same touch problem on 19.10 12 I have have gone to Princep Street Nokia Service Centre they take the Device and give me a stand by device vide JOB No. 1019/18 and give me a Mobile No. [protected] to call after 8 days I can't understand why the device is making this problem.


I have received the device on 26.10.2012 after servicing the same. For that
time device was ok but after that I am still facing the same problem.
Therefore, on 27.10.2012 I have visited Princep Street Nokia Care and they
have told me to come on Tuesday 30.10.2012. I have visited on 30.10.2012 and
hand over the device to them vide Job Sheet No.[protected]/121030/41. I don't
know why that problem unable to solve by your Engineer and how much time it
will take please confirm it as early as possible.

They have given the information that you will give the answer with in 48 on 02.11.2012 but have have not call me. Again I have received a email from them on 07.11.2012 the same massage.

I don't know why that problem unable to solve by their Engineer and how much time it will take to solve this problem My Mobile Number [protected] still unusable from 30.10.2012 due to this problem.

I am really dishearten about this matter and becoming less confident about Nokia after Sales Service.

Please advice what to do from my end and necessary processes should I do.


Regards,
Jagadish Ghorui

Mobile :[protected]


Previous comunication with Nokia


-----Original Message-----
From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Wednesday, November 07, 2012 2:58 PM
To: Jagadish Ghouri
Subject: Service Request No. is 1-[protected]

Dear Jagadish,


Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]

This e-mail is in reference to the touch pad concern of your Nokia C5-05. We sincerely regret the inconvenience caused to you.

Please be assured that the matter would be looked into on a priority basis.

In response to your email , the case has already been forwarded to the concerned department. Our representative will contact you at the earliest.

Thanks & Regards,

Dewaker Bisht
E-mail Specialist - Nokia Care India

[THREAD ID:1-65OEXP2]
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-----Original Message-----

From: [protected]@mani-group.com
Sent: 06/11/2012 01:50:51 PM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: RE: The Service Request No. is 1-[protected]

Dear Jay Sharma,

I have not received any call or any email from your side as per your email
on 02.11.2012 and the matter is still pending.............................



Please advice what to do from my end and necessary processes should I do.

Regards,
Jagadish Ghorui





-----Original Message-----
From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Friday, November 02, 2012 10:35 AM
To: Jagadish Ghouri
Subject: RE: RE: The Service Request No. is 1-[protected]

Dear Jagadish,

Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]

This e-mail is in reference to the touch pad concern of your Nokia C5-05. We
sincerely regret the inconvenience caused.

Please be assured that the matter would be looked into on a priority basis.

In response to your email , the case has been reforwarded to the concerned
department. Our representative will contact you in the next 48 working
hours.

Thanks & Regards,
Jay Sharma
E-mail Specialist - Nokia Care India

[THREAD ID:1-65OEXP2]
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-----Original Message-----

From: [protected]@mani-group.com
Sent: 01/11/2012 10:40:22 AM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: The Service Request No. is 1-[protected]


I have received the device on 26.10.2012 after servicing the same. For that
time device was ok but after that I am still facing the same problem.
Therefore, on 27.10.2012 I have visited Princep Street Nokia Care and they
have told me to come on Tuesday 30.10.2012. I have visited on 30.10.2012 and
hand over the device to them vide Job Sheet No.[protected]/121030/41. I don't
know why that problem unable to solve by your Engineer and how much time it
will take please confirm it as early as possible.


-----Original Message-----
From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Wednesday, October 24, 2012 12:09 PM
To: Jagadish Ghouri
Subject: The Service Request No. is 1-[protected]

Dear Jagadish,


Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]

This e-mail is in reference to the touch pad concern of your Nokia C5-05. We
sincerely regret the inconvenience caused.

As per our telephonic conversation, the case has been forwarded to the
concerned department. Our representative will contact you in the next 48
working hours.

Please note that only our backend team is authorized to process your request
for device replacement post technical diagnosis of your current device.

Thanks & Regards,

Dimple Tharwani
E-mail Specialist - Nokia Care India

NOKIA Support Services:

1. Find the nearest Nokia Care Centre: Type "NCC<space>City Name" and send
it to 55555* (e.g. NCC DELHI)
2. To book an Appointment with Nokia Care Centre, visit
http://www.nokia.co.in/appointment
3. Online Support: http://www.nokia.co.in/support
4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the
nearest Nokia Care Centre
5. Warranty Terms & Conditions: http://www.nokia.co.in/warranty
* Premium SMS charges apply








[THREAD ID:1-65OEXP2]
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-----Original Message-----

From: [protected]@mani-group.com
Sent: 23/10/2012 11:45:12 AM
To: contactcentre.[protected]@nokia.com
Subject: Email to Nokia care

[First name:Jagadish ]
[Last name:Ghorui]
[Personal ID:]
[User name:]
[Email address:[protected]@mani-group.com]
[Mobile:[protected]]
[Language:English]
[Country:INDIA]
[NA id:]
[User name confirmed:]
[Email confirmed:[protected]@mani-group.com]
[THREAD ID:]
[Channel:]
[City:Howrah]
[Street address:29/2 Andul 1st Bye Lane]
[State:]
[Salutations:Mr]
[Phone model:C5-05]
[Fax:]
[Landline:[protected]]
[ZIP:711109]
[Gender:]
[IMEI:[protected]]

[ANY FIELD NN]
[Type:Complaint]
[Topic:Nokia devices and accessories]
[Sub topic:Support, Service Points or repair]
[Message:I have purchased Nokia C5-05 on 25.05.12 from Satyam Telecom 2 N C
Dutta Sarani, Kolkata-700001, vide Invoice No 110 after 15-20 days I have
found touch problem on the device and report the same to Satyam Telecom,
they have modify some setup and then the device is running. After 30 -35
days the device still showing the touch problem then I have gone to Nokia
Service Center on Princep Street, Kolkata they upgrade Software and then the
device is running. After Sept' 12, the device showing same touch problem on
19.10 12 I have have gone to Princep Street Nokia Service Centre they take
the Device and give me a stand by device vide JOB No. 1019/18 and give me a
Mobile No. [protected] to call after 8 days I can't understand why the device
is making this problem and why you are not replace the device because every
one know's NOKIA ]
[Operator:]
[Software version:]
[Application name:]
[Application version:]
[Order number:]
[Connection type:]
[Computer OS:]
[Preferred contact method:phone]
[Repair Status:]
[Repaired In:]