[Resolved] Nokia — Nokia care | |
Complain on nokia care services in chennai, india Dear all, I am one of the nokia mobile users for the past 10years. I had trust on it before but not now… i am sorry to say that…. Because you people made me to do so. I am really sorry to say that i lost all my confidence and faith with nokia.. I never had such a worst experience from the nokia care.. Let me explain the problem.. " i purchases a new mobile nokia - handset - n91 8gb - black from one of your vendor on few montha before now. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then i have to remove the battery and then reset the mobile and then only i have can use it. On june 01, 2008 i took to the nokia care at royapetta, (Near sathyam theratre) chennai, on 5th june, 2008. (Service center details - rocky agencies, new no:32, old no: 10, thiru vi ka road, royapetta, chennai. Asc : 124_343506, contact number: [protected], and my job sheet number: [protected] dt: 5/june/2008). At first they checked it and told it was a software problem, so they took the mobile and then asked me to come after 7 days, after 7days when i went to collect my mobile, they told me that since it a board problem it will take another a week, and i asked them please inform the correct date so that i can come at right time. (Because i work for an private company kalaigner tv as a editor, my home is at thiruvanmayur, chennai and my work place is at kodambakkam, i used to go my office early around 8 am and return home late nights in the evening, so i had hard time to track the status of my mobile) after a week (June 25th, 2008) when i especially took leave and approached them they said it will take another 10 days and it is a issue with board, so mobile have to replaced. Then i got annoyed and lost my control and i asked the customer technician over there... To get me the exact date so i will get back to you so that i don't have to come all the way and hearing some excuses, this make me more tensed. Then i requested the service person that please check with your head office and get me the exact information. And i don't know who to contact & what to ask them... (Because i got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also i heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). See i bought a mobile because of the durability and brand name but... I lost all the hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and i don't you please give warranty and guarantees of your products... I hardly used the mobile for less than 4 months only... But i had terrible and bad experience in customer servicing with the nokia... Care... Not only me i found most of the people who come for serving face a terrible experience... Like no proper response when we give a call... Or they disconnect the call while speaking... They spoil the name of nokia... Note: important: if i don't receive proper response from this mail i am going to take severs action against the company through legally and also i am going to publish an article on all the local magazines. And i going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in hp (Hewlett packard) to higher officials in and around world.. And finally i kindly request you people all those who represent nokia to give right information to customer and commit yourself what you say... Or don’t spoil the brand name"... See the loyalty to the customer it not me suffered there are many customer like me…. I need a solution for this…. If any one of the concern person directly from nokia contacts me will be highly appreciated….. Hoping for a reply soon… With regards, Rajkumar b Mobile no: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 25 Comments | |
Comments
Hi,
I have taken cell of model 3230 on January 2007, after taking this mobile i am getting lot of problems.when i try to use Bluetooth it is suddenly hanged up, when i took this to customer care they were formatting the software and again reloading software.Because of this i am loosing all my contacts and when i try to get the data through bluetooth i never get the data, some times no enough memory like this...please give me a proper solution to this product.i have completed 1 year product purchase date.so please help me in this regard for not loosing my contacts else replace me with new mobile.
again a big problem is that the custumer care unit take much time for doing such its makes much trouble to me because i m an businessmen and most of the deals r made by mobile-conversation please solve it.
My full name and Address is:
Vikash Vikram Chandel
(Office address)
73/18 collector ganj
B-9, Kanpur Hoseiry Market
Ghanta Ghar, Kanpur
contact[protected], [protected], [protected]
Residence addess:
166-E, Defence colony, Jajmau Kanpur- Y
[protected]
I have taken cell of model 3230 on January 2007, after taking this mobile i am getting lot of problems.when i try to use Bluetooth it is suddenly hanged up, when i took this to customer care they were formatting the software and again reloading software.Because of this i am loosing all my contacts and when i try to get the data through bluetooth i never get the data, some times no enough memory like this...please give me a proper solution to this product.i have completed 1 year product purchase date.so please help me in this regard for not loosing my contacts else replace me with new mobile.
again a big problem is that the custumer care unit take much time for doing such its makes much trouble to me because i m an businessmen and most of the deals r made by mobile-conversation please solve it.
My full name and Address is:
Vikash Vikram Chandel
(Office address)
73/18 collector ganj
B-9, Kanpur Hoseiry Market
Ghanta Ghar, Kanpur
contact[protected], [protected], [protected]
Residence addess:
166-E, Defence colony, Jajmau Kanpur- Y
[protected]
I PURCHASED NOKIA 3230 SET AND with in one year its getting handed and automatic switch off . I went to Nokia care sector 35 A showroom and submit for cell phone check up .After one week they say our senior engineer yet to come so please come after one week later so when i went after one week they say its not booting so its not repairable. I realized that its less than one year of purchase and without any reason they are saying its not repairable.Further now they are saying there computer saying its out of warranty. I surprised when i purchased then nokia people said its one year warranty how they can say now its out of warranty. I need justice from nokia and need my cellphone replacement.
job sheet no.[protected]/080617/65
job sheet no.[protected]/080617/65
I bought a new nokia n 72 phone on 21 jan 2008 from kwality cmmunicatin is very poor, sound not work properly, now the current position is that my phone is not working
Properly (Display and rebooting and hangging problem) and also i am without a phone for almost a month,
Which is a basic need for life.
I submit the phone to nokia care gulati communication, 90, bhagat singh market, near gole market, cannaught place, new delhi 110001 service centre.
24/jun/08 but their the handset is not repaired. And he talk unmannerly. He said"doo mahine bad lena"". He said indirectly abuse to me.
Due to this i am going through mental stress and lot of inconvenience as i have
Other liabilities too and important work to do. Due to not availability of my phone i am
Unable to contact anyone and vise versa.
I tried to contact nokia many times through different medium i. E. Phone, through
Internet, i also visited to service centre six times in 20 days to check the status of my
Report. My jobsheet number is[protected]/080624/44 given.
Please help us my contect no [protected]
Properly (Display and rebooting and hangging problem) and also i am without a phone for almost a month,
Which is a basic need for life.
I submit the phone to nokia care gulati communication, 90, bhagat singh market, near gole market, cannaught place, new delhi 110001 service centre.
24/jun/08 but their the handset is not repaired. And he talk unmannerly. He said"doo mahine bad lena"". He said indirectly abuse to me.
Due to this i am going through mental stress and lot of inconvenience as i have
Other liabilities too and important work to do. Due to not availability of my phone i am
Unable to contact anyone and vise versa.
I tried to contact nokia many times through different medium i. E. Phone, through
Internet, i also visited to service centre six times in 20 days to check the status of my
Report. My jobsheet number is[protected]/080624/44 given.
Please help us my contect no [protected]
Dear Sir/Mam
i have a nokia n70 phone now my phone is not working than i use handfree. My hand free is ok its working another n 70 phone .Prob is that, if i use my hand free than my phone is not show hand free in phone dispay <handfree mark> and i can not listen music or another voice .Now pls tell me if i rrpair my phone, than what is u r minimus service charges and according your information how much i have to pay minimum or maximum in this prob.Plse tell me i m waiting for u r responce. i will be thankful to u .( i m waiting pls do it)
thanx
Amit kumar [protected]
[protected]@yahoo.com
i have a nokia n70 phone now my phone is not working than i use handfree. My hand free is ok its working another n 70 phone .Prob is that, if i use my hand free than my phone is not show hand free in phone dispay <handfree mark> and i can not listen music or another voice .Now pls tell me if i rrpair my phone, than what is u r minimus service charges and according your information how much i have to pay minimum or maximum in this prob.Plse tell me i m waiting for u r responce. i will be thankful to u .( i m waiting pls do it)
thanx
Amit kumar [protected]
[protected]@yahoo.com
Hello
I have Nokia Headset of model number 6125.I want to change the housing/body and flap elastic.
Please suggest me the nokia care center in kanpur.
Shwet Saxena
I have Nokia Headset of model number 6125.I want to change the housing/body and flap elastic.
Please suggest me the nokia care center in kanpur.
Shwet Saxena
i used nokia 2100 the problem is that when i connect to charging pin in to mobile is shows charging but after 2 hours if see the battrey will be discharge total battry will be dead. so think some problem in motherboard can u tell me which part got damage so that i can solve that my self.i hope u will send that problem to rectfiy it.
I Wantnokia3110c modem software for connetion net
i am having nokia model no.5200.it once fallen from some height now its showin blank screen on opening the slide otherwise its functioning ok ok wen slide is closed m not able to understand is this hardware or software problem, , , now its functioning bit slowly, , , should i make some space in memory bcoz its almost full...plz help me out
RESPECTED SIR
5th month ago i bought a B H 100(NOKIA) BUT AFTER TWO MONTH IT WAS STOP TO WORK .I COMPLAIN TO NOKIA CARE CENTER .AFTER 3 MONTH I RECIEVED ANOTHER BLUETOOTH.BUT IT WAS NOT O.K..
DEAR SIR PLS SOLVED MY PROBLEM BY GIVING A NEW BLUETOOTH.
MY PRESENT ADDRESS IS RAKESH SONI S/O SHRI CHANDRIKA PD SONI.WARD NO 8 BAGESWAR NAGAR BABHNAN BAZAR BASTI.
THANKS
5th month ago i bought a B H 100(NOKIA) BUT AFTER TWO MONTH IT WAS STOP TO WORK .I COMPLAIN TO NOKIA CARE CENTER .AFTER 3 MONTH I RECIEVED ANOTHER BLUETOOTH.BUT IT WAS NOT O.K..
DEAR SIR PLS SOLVED MY PROBLEM BY GIVING A NEW BLUETOOTH.
MY PRESENT ADDRESS IS RAKESH SONI S/O SHRI CHANDRIKA PD SONI.WARD NO 8 BAGESWAR NAGAR BABHNAN BAZAR BASTI.
THANKS
Nokia Mobile — Nokia N91-2 8GB Black not working
My Nokia mobile handset N91-2 8G Black numer bearing [WLAN: 00192 D8E211B] [IMEI:[protected]] [ITEM:0037405] not working properly from the day of purchage! Suddendly automaticaly data gets lost, why? Now the 8G hard- drive doesnot open.How to get solution & from where? i went to nokia care at jalandhar.i deposited my handset there for some repair under the gurantee period
on 15th jan 09.but now they are not returning my set and i doubt that they have misplace my set.i am much worried, so kindly do something for my set.
Thank you,
Anmol katyal
( [protected] )
on 15th jan 09.but now they are not returning my set and i doubt that they have misplace my set.i am much worried, so kindly do something for my set.
Thank you,
Anmol katyal
( [protected] )
jalandhar nokia care is just spoiling the name of nokia...bad experienco of mine with nokia care at jalandhar...they have not returning my handset n78 since by last two months.i give it to replace of lcd but they take so much time to take job sheet number[protected]
kindley help anotherwise i have no option to go to consumer court
regards
kindley help anotherwise i have no option to go to consumer court
regards
To,
The Senior Manager,
Customer Care Service,
Re:- Replacement of Nokia 6500 S Colour F black Batch no. [protected]
Sir,
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Mike and speaker of the mobile does’nt work properly. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliestDue to all this I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa.
I tried to contact Nokia many times through different medium i.e. Phone, through internet, I also visited to Service Centre six times in 20 days to check the status of my report. My jobsheet number is[protected]/090630/83 dated 30th june09. given by Nokia care.Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act of 1986. I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month.This is for the 3rd time I have send my mobile for repair to nokia service centre. I am regularly facing the problem in speaker and mike.You can understand that in 8 months I have sent my mobile 3 times for repair. After 4 months when guarantee will be over what would happen
In anticipation of your prompt response, Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
My full name and address is
Mohammad Wasif
super tannery ltd.
[protected]
y
The Senior Manager,
Customer Care Service,
Re:- Replacement of Nokia 6500 S Colour F black Batch no. [protected]
Sir,
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Mike and speaker of the mobile does’nt work properly. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliestDue to all this I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa.
I tried to contact Nokia many times through different medium i.e. Phone, through internet, I also visited to Service Centre six times in 20 days to check the status of my report. My jobsheet number is[protected]/090630/83 dated 30th june09. given by Nokia care.Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act of 1986. I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month.This is for the 3rd time I have send my mobile for repair to nokia service centre. I am regularly facing the problem in speaker and mike.You can understand that in 8 months I have sent my mobile 3 times for repair. After 4 months when guarantee will be over what would happen
In anticipation of your prompt response, Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
My full name and address is
Mohammad Wasif
super tannery ltd.
[protected]
y
am having nokia 3110c keep do low battrey when the battrey fully charge pls help me
To,
Director
Nokia Mobile
Sub : Reporting for mobile damaging and not providing services.
Sir,
I bought a Nokia Hand Set 5030 dated on[protected], after damaging. I replace It from your service centre but It cold not work properly again I submitted my Nokia 5030 at Your service Center M.M. Electronics 301, 302 Express Road, Mall Road, Kanpur. which serial No [protected] date is[protected]. and service Centre inform me that your set send to head office for reporting. then will get after 15 days. When I reached that particular date service Centre Engineer told us that your mobile liquid dead, How It can be possible from first meeting that person not said, he will checked then any cracking of place and any spot. He submitted my mobile, now I am Suffering with great problem of communication.
I request then please returned my working hand set within one week of getting mail of change it other wise I will take drastic action to against your company through Consumer forum
Rahul Verma
[protected]
Director
Nokia Mobile
Sub : Reporting for mobile damaging and not providing services.
Sir,
I bought a Nokia Hand Set 5030 dated on[protected], after damaging. I replace It from your service centre but It cold not work properly again I submitted my Nokia 5030 at Your service Center M.M. Electronics 301, 302 Express Road, Mall Road, Kanpur. which serial No [protected] date is[protected]. and service Centre inform me that your set send to head office for reporting. then will get after 15 days. When I reached that particular date service Centre Engineer told us that your mobile liquid dead, How It can be possible from first meeting that person not said, he will checked then any cracking of place and any spot. He submitted my mobile, now I am Suffering with great problem of communication.
I request then please returned my working hand set within one week of getting mail of change it other wise I will take drastic action to against your company through Consumer forum
Rahul Verma
[protected]
21" NOKIA TV — TV PROBLEM
Dear Sir,Ten days before, I give complain to customer care service for our TV. This is under warrenty period. After several follow up to customer care till date no action taken. Customer care provided a complain nos 1. ASA[protected] 2. ASA[protected].I think it is totally unaccepted from such a reputed company like you.
Santanu Goswami
A-10/343,Kalyani, Nadia
West Bengal
Pin :- 741235
Ph no: [protected]
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