[Resolved] Nokia C7 — Product under warranty but still not repairable | |||
Hi.. myself Nikita Deore i am student.I bought Nokia C7 in March 2011 for Rs.17000/- and within 3 month that is in June 2011 its display got damage and its stop working, when i asked Nokia Customer care regarding this they said that your mobile have liquid log problem (which happen because of climate change or forming of moisture on internal parts of mobile) which they consider out of warranty. They also said it will not get repair although i was ready to pay charges for same. so it is very disappointing that such brand company can cheat customer like this and sell such defected piece. Company also not ready to refund money saying that we don't properly use the handset. One of my friend also experienced same problem from nokia. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi.. myself Nikita Deore i am student.I bought Nokia C7 in March 2011 for Rs.17000/- and within 3 month that is in June 2011 its display got damage and its stop working, when i asked Nokia Customer care regarding this they said that your mobile have liquid log problem (which happen because of climate change or forming of moisture on internal parts of mobile) which they consider out of warranty. They also said it will not get repair although i was ready to pay charges for same. so it is very disappointing that such brand company can cheat customer like this and sell such defected piece. Company also not ready to refund money saying that we don't properly use the handset. One of my friend also experienced same problem from nokia.
Reply
MY NAME IS SREENATH .K.S. PURCHASED A NOKIA c7([protected]) HANDSET FROM PLANET M, PALARIVATTOM, COCHIN ON 3RD SEP 2011.
FIRST MONTH ITSELF MY PHONE's BATTERY GETS HEATED TOO MUCH AND I DIDNT GET MUCH BATTERY BACK UP...I GAVE MY PHONE TO AN AUTHORISED NOKIA CARE CENTRE AT ERNAKULAM.THEY UPDATED SOFTWARE TWICE.BUT DIDNT GET IT RIGHT.THEY SEND IT TO DELHI AND SAID THAT MOTHERBOARD WILL BE RREPLACED.THEY SAID THAT IT WILL TAKE 12 TO 15 DAYS.NOW ALREADY 20 DAYS HAVE PASSED.NO REPLY FROM NOKIA CARE CENTER.WHEN I ASK THEM THEY ARE NOT GIVING ANY SATISFACTORY RESPONSES.THEY ARE TOO MUCH IRRESPONSIBLE AND ARROGENT.THEY SAID THAT THEY HAVE SENT PHONE TO DELHI FOR REPLACEMENT OF MOTHERBOARD.GOD KNOWS WHAT IS GONNA HAPPEN
FIRST MONTH ITSELF MY PHONE's BATTERY GETS HEATED TOO MUCH AND I DIDNT GET MUCH BATTERY BACK UP...I GAVE MY PHONE TO AN AUTHORISED NOKIA CARE CENTRE AT ERNAKULAM.THEY UPDATED SOFTWARE TWICE.BUT DIDNT GET IT RIGHT.THEY SEND IT TO DELHI AND SAID THAT MOTHERBOARD WILL BE RREPLACED.THEY SAID THAT IT WILL TAKE 12 TO 15 DAYS.NOW ALREADY 20 DAYS HAVE PASSED.NO REPLY FROM NOKIA CARE CENTER.WHEN I ASK THEM THEY ARE NOT GIVING ANY SATISFACTORY RESPONSES.THEY ARE TOO MUCH IRRESPONSIBLE AND ARROGENT.THEY SAID THAT THEY HAVE SENT PHONE TO DELHI FOR REPLACEMENT OF MOTHERBOARD.GOD KNOWS WHAT IS GONNA HAPPEN
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