Nokia Care — Very Poor Service & uneducated staff

Nokia — Nokia Care: N93, very bad service

I own a N93 for the past 1.5 years now, and last month I faced a problem with the FLASH not functioning and the battery drained out completely after 4-5 hours even after a 100% charging.

I went to near by Nokia Care center (Akshay Telecom) and gave it to them for repair.

My Job-sheet no:[protected]/080628/67

Akshay Telecom
Mr. Jayesh ([protected])
ASC 057_434038
Pune, Maharashtra
India

After a couple of days they told me that they had sent my phone to the company, as they could not fix it locally.

After following up after a couple of weeks, they told me that my phone had been repaired. I picked up the phone after paying an amount of approx INR 2500.00.

They told me that the camera module had a problem and it has been replaced.

Next day I noticed that the problem was not fixed at all.

The battery was still getting drained in 4-5 hours even after full charging. I did not use the phone in this duration as I wanted to test it 1st before using it.

I went back to the same Nokia Care who had told me that the phone was fixed, where as it was NOT really FIXED.

They again took it and said it might be a BATTERY problem.

Currently it’s with Nokia Care since 2 weeks and I have no clue what is going on here.

It is not about that amount I spent, BUT they LIED to me, which is not ETHICAL at all.

If they could not FIX it, they should have told me.

Why did they lie and then charged me for it.

I can only say that I am really disappointed about this kind of service and I am an upset customer (Not sure if that MATTERS after going through this and wasting my time, energy at the Nokia Care outlet).

It’s not about that amount but the VALUE which is involved in putting the trust in NOKIA products.



I don't expect the company to give me any compensation, but expect them to FIX the quality of service.

dear sir,

I Piyush Prasad residing at block FE 23, salt lake, Kol 106, having a nokia N93 purchased from your salt lake dealer, now i am looking for new battery & new fracher for the same moblie.
Kindly let me know where i should i get it in kolkata.
contact no [protected].

Nokia plays havoc with customers. Most of mobile companies advertise massively and spend huge amounts on ads but when it comes to service their attitude is very rude and unresponsive and humiliate the customers. This is my personal experience.