[Resolved]  Nokia Care — Problem with cell phone (model no – 6233)

From,
Hitesh Lalwani
SAX-127, Adipur
Kutch – 370205
Gujarat

Sub: - Problem with cell phone (model no – 6233)

Dear Sir / Madam

With refs to above mention subject please be informed that thr was some problem with my mobile phone due to which the battery was running only for 1 or 2 hours maximum

As per so self has given the mobile to local nokia care center at Gandhidham for repair on 06-Aug-2009 for which they have told me that the mobile will be send to Delhi office and will be repaired from thr
They have provided me the job sheet No –[protected]/090806/42 (copy attached)

Self has received the mobile phone as on 24-Aug-2009 from local nokai care center but still the problem was the same, so again self has given the mobile to nokia care center on 25-Aug-2009 for repair (job sheet no –[protected]/090825/40 – copy attached)
They told that the mobile will be repaired or a new mobile phone (model - 5310) will be given in exchange of my mobile if not repaired
Again the mobile was send to delhi office for repairs and have received the mobile as on 18-Sep-2009 (appx 1 month) from local nokia care center BUT still the problem was same

In between self has called to nokia care center at Delhi and have registered a complain
complain number 1-[protected]

Now once again (3rd time) self has given the cell to local nokia care center for repair and now as per local nokia care center the warranty period has been expired & they have suggested us to take a seconded piece of mobile from them in exchange of my mobile piece 6233

Warranty period of my mobile was expired on 07-Aug-2009 and self has given the mobile to local nokia care center as on 06-Aug-2009 (with-in warranty period)
BUT still date the mobile phone is not repaired perfectly and self is suffering for the same

If the warranty period is expired then please let me know that why local nokai care center has accepted the cell for send time for repair as on 25-Aug-2009

Till date my mobile phone is not repaired & has same problem which is confirmed from local nokia care center also












SELF IS SURPRISED to see that such a big company is making excuses so that they have not to give new mobile phone (5310) in exchange of my mobile phone which is un-repairable

I believe & use to say - east or west nokia is the best BUT…such a best company is making excuses

As per all above kindly look into the matter as self has submitted the mobile phone to local nokia care center with-in warranty period & till date my mobile is not repaired perfectly

Self has suffered a lot due to this problem & request you to kindly provide model 5310 in exchange of my mobile phone which is not repairable as for 3rd time self has returned the mobile phone to local nokia care center

Looking forward for the reply from such a big and Esteem Company


Details for yr refs
Model No – 6233
Mobile No – [protected]
Name – Hitesh Lalwani
Address – SAX-127, Adipur
Warranty Ref No – GLBINY[protected]
Product Code – 0532986


Copy of Service Job Sheet attached for reference




Thanking your in advance in hope with positive reply & action from our good end



Hitesh Lalwani