[Resolved]  Nokia Care — NON-REPLACEMENT/ REPAIRMENT OF LCD SCREEN EVEN IN WARRANTY PERIOD

To,
Complaint Authority
consumer forum
Date:- 08 Oct 2009
Subject:- NON-REPLACEMENT/ REPAIREMENT OF LCD SCREEN EVEN IN WARRANTY PERIOD
Sir,
with respect to the subject matter, i would like to inform you that,I got repaied my NOKIA 5300 LCD screen from NOKIA CARE sevice centre ,they replaced my LCD screen with new one charging 1300/-and provided me warranty of 6 months on the cash receipt ( Cash Receipt attached), but after 45 days(1.5 months) there is line coming on screen when i approch to NOKIA CARE they said it again need to be replaced again with same charge,but on bill given previously it was written that there is 6 month warranty on LCD and still 3 months are left.
when i asked them why they are charging again even it was not mis-handled but completly due to technical fault and it is under warranty period , what they have given in written. They said they have changed there policy and now provide only 15 days warranty and wasted my time by another 1month.
So kindly take adequete action in above matter.
thanking you.

Your faithfully:-

Rakesh pratap yadav
RE Office, POWERGRID CAMPUS
400/220 KV S/S
Post- Mahanandpur, Biharsharif
Distt.- Nalanda
contact- [protected],[protected]


Enclosure:-

1)-scanned copy of NOKIA CARE bill.