[Resolved]  Nokia — cell replacement

Address:

Rajasthan

To
Respected sir,

The trust over the Nokia Mobile phone is breached as the Nokia Helpline executives are saying that collect the repaired phone as i feel cheated because they have done wrong commitments and gave harassment to the customers.
please look into the matter of the above mentioned complaint and give the replacement on high priority.
Thanks
Manish Rathore
Nokia C3-01 want replacement

Subject: Complaint against Nokia Care Center Supreame Electronics, 349, shopping center, gumanpura, kota rajasthan for harassment and misguidance to the customer

Dear Sir,

I am Manish Rathore student by profession bought new cell Nokia C3-01 on[protected]monday at 12.pm) . From the day of purchase it has the problem of network and it automatically switch off randomly and network problem touch problem, heating and vibrate for a long period sometimes.

so i go to NCC they collected my cell and told that when will your cell complete we will inform you on phone and you just collect your cell from here.when i go to NCC after they called me i found that there is more problem in my cell now so i complained to NCC employee she said that plese leave your cell again i will call you when it will repair. after three days a they called me for collecting my cell.so i goto NCC and collect my cell when i came to my house i charged my cell as i pluged it it started vibration for more then two minute and got heating.i go to NCC and deposit it agian and said that please replace my cell ASAP. but they didnot replace it and call me after one hour since i deposited and says that please collect your cell it is ok.

I am really feeling harassment as if I have done a crime to buy a world best trusted Nokia Phone.

Now, I want to complaint against both the Supreme electronics and Nokia Care who are misguiding the customer and harassing the customer. Finally I would request to get my phone replaced as early as possible so that the customers trust over world best cell phone company is not breached.




Now I feel cheated and perturbed by buying a Nokia Phone C3-01 which is not replaced till now. I want my phone to be replaced as soon as possible.



I will be waiting for your early response and acknowledgement of my mail.

Your early action regarding the complaint will be highly appreciable. If the Nokia Customer Grievance cell does not reply so I request the concern Consumer Right agencies to please look into this matter and help the customer.

Thanking You

Manish Rathore

shrinath flour mill, khai road, nayapura.kota, rajasthan.
Email Id chintu.[protected]@gmail.com

Phone No. [protected]

Details of the Nokia C3-01 Cell Invoice No. [protected] Date of Purchase: 27/7/2011 at 12 PM.

Customer ID:[protected]. Cell Purchase with the Name of D.N. Kundra